Automating in-store returns with kiosks will increase footfall and revenue, without disrupting staff.

Our key takeaways from three days of speeches, discussions and brainstorming with leading regional and global carriers.

Retailers have a returns problem. 3PLs should take the lead as the only providers able to supply full end-to-end solutions.

GXO holds a powerful position against its 3PL competition to offer end-to-end services to address the retail returns crisis.

Next proposes keeping 195 loss-making stores open to better service ecommerce demand and power a truly omnichannel strategy.

74% of merchants are interested in carrier-provided returns solutions. But should you buy a returns portal, or build it in-house?

The past two years have seen an incredible rise in parcel volume – but what will happen as the pandemic’s influence on ecommerce recedes?