Our Doddle roundtable looked at real-world returns behaviours and how these could inform carrier strategy.

ASOS increased the minimum spend for next-day delivery for its Premier subscribers - are returns next?

To retain customers, carriers need to solve key issues merchants are facing: high return rates and reduced consumer spending.

Self-Service Kiosks open up new possibilities for returns and sends to be dropped off in coffee shops, gyms, fast food chains and more.

Automating in-store returns with kiosks will increase footfall and revenue, without disrupting staff.

Our key takeaways from three days of speeches, discussions and brainstorming with leading regional and global carriers.

Retailers have a returns problem. 3PLs should take the lead as the only providers able to supply full end-to-end solutions.

GXO holds a powerful position against its 3PL competition to offer end-to-end services to address the retail returns crisis.

Next proposes keeping 195 loss-making stores open to better service ecommerce demand and power a truly omnichannel strategy.