Latest articles in Returns

Two opportunities for carriers to improve customer retention

To retain customers, carriers need to solve key issues merchants are facing: high return rates and reduced consumer spending.

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Espresso returns - the future of parcel drop-off

Self-Service Kiosks open up new possibilities for returns and sends to be dropped off in coffee shops, gyms, fast food chains and more.

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Why Retailers Need Ecommerce Returns to Recover In-Store Revenue

Automating in-store returns with kiosks will increase footfall and revenue, without disrupting staff.

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The top 3 insights from WMX Asia

Our key takeaways from three days of speeches, discussions and brainstorming with leading regional and global carriers.

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Why 3PLs are uniquely positioned to lead returns

Retailers have a returns problem. 3PLs should take the lead as the only providers able to supply full end-to-end solutions.

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What 3PLs can learn about returns following GXO’s acquisition of Clipper

GXO holds a powerful position against its 3PL competition to offer end-to-end services to address the retail returns crisis.

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How one UK omnichannel retailer is leading the way on returns

Next proposes keeping 195 loss-making stores open to better service ecommerce demand and power a truly omnichannel strategy.

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Should carriers build or buy their digital returns portal?

74% of merchants are interested in carrier-provided returns solutions. But should you buy a returns portal, or build it in-house?

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Can carriers sustain record growth?

The past two years have seen an incredible rise in parcel volume – but what will happen as the pandemic’s influence on ecommerce recedes?

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