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Latest articles in Returns
eCommerce returns: a Doddle roundtable
Our Doddle roundtable explored into our real-world returns behaviours how carriers could use these insights for their own strategies.
Why ASOS might start charging for returns, and what that means
ASOS increased the minimum spend for next-day delivery for its Premier subscribers - are returns next?
Two opportunities for carriers to improve customer retention
To retain customers, carriers need to solve key issues merchants are facing: high return rates and reduced consumer spending.
Espresso returns - the future of parcel drop-off
Self-Service Kiosks open up new possibilities for returns and sends to be dropped off in coffee shops, gyms, fast food chains and more.
Why Retailers Need Ecommerce Returns to Recover In-Store Revenue
Automating in-store returns with kiosks will increase footfall and revenue, without disrupting staff.
The top 3 insights from WMX Asia
Our key takeaways from three days of speeches, discussions and brainstorming with leading regional and global carriers.
Why 3PLs are uniquely positioned to lead returns
Retailers have a returns problem. 3PLs should take the lead as the only providers able to supply full end-to-end solutions.
What 3PLs can learn about returns following GXO’s acquisition of Clipper
GXO holds a powerful position against its 3PL competition to offer end-to-end services to address the retail returns crisis.
How one UK omnichannel retailer is leading the way on returns
Next proposes keeping 195 loss-making stores open to better service ecommerce demand and power a truly omnichannel strategy.