Turn ecommerce returns into growth

Grow your customer base by solving a major merchant challenge. Our returns platform reduces costs, increases efficiency, and improves the customer experience, so you can give your customers a solution to one of their biggest problems.

We are moving!

Doddle is part of Blue Yonder; learn more about our Returns Management Solution here.

Trusted by the best logistics providers in the world

Delight consumers, reduce costs and improve returns efficiency


of retailers are making returns a high or very high priority


of retailers say that returns are a significant problem


of consumers will buy again if the returns process is easy

Secure new growth

Out-of-date returns processes hold merchants back from success. Offer them a digital solution that brings them on a par with ecommerce leaders in returns, increasing their profitability and making them more likely to become – and remain – your customer.

74% of merchants look to their delivery provider for returns solutions

Paperless and frictionless returns

Doddle’s Digital Returns solution provides a seamless consumer journey that makes returns an easy and simple experience, with paperless journeys, digital notifications, and multiple drop-off locations for maximum convenience.

4.5/5 customer satisfaction score

Make administration simple

The Digital Returns platform includes an administration layer accessible to the carrier, for onboarding and reporting. Easily add new merchants to the platform and track performance across merchant customers.

Used by hundreds of merchants worldwide

See all the Digital Returns features and specifications in our product brochure.

Download brochure

Onboarding in as little as 2 hours

Integrations with major ecommerce platforms, including Shopify, Magento and Salesforce, makes onboarding simple for your merchants.

Fully customisable branding

The returns portal can be fully customised to fit carrier or retailer branding. Choose to own the solution, or allow merchants to white-label.

Intelligent rules improve efficiency

Merchants can configure rules to manage returns as efficiently as possible – like redirecting damaged goods directly to repair centres, saving time and resource.

Our tech

Advanced tech with seamless integration

Constantly improving and created with years of industry expertise, Doddle’s solutions are designed to maximise value for every stakeholder: carriers, merchants and consumers. Our technology is updated with refined integrations and user journeys all the time, moving with the demands of ecommerce.

“It’s really important for us that we do work with the best-in-class from around the world”

92% satisfaction score among retailers

Read case study

We’re powered by technology, knowledge and partnerships


We’ve built, tested, deployed, and iterated upon our logistics technology for 9 years. Our world-leading suite of apps, web tools and APIs helps you solve complex problems quickly.


For years, Doddle has been delivering for the biggest and best logistics players and retail brands globally. Our team is experienced and dedicated to first and last-mile ecommerce.


As part of Blue Yonder, we’ve got the connections to make your first and final mile seamless, from kiosk hardware to ecommerce platforms to carrier integrations.

Frequently Asked Questions

How does Doddle’s technology help with first time delivery success?

Doddle’s technology ensures more volume goes through the out-of-home network. Our intuitive location finder gives consumers access to pick-up points with reliable opening hours. Compared to home deliveries, these PUDO locations have a higher first-time delivery success.

Do you have a demo of your software and technology?

Our team is happy to demonstrate how Doddle’s technology can help you solve challenges in the first and last mile. Simply get in touch with a member of the team via the contact form to arrange a demo.

How does Doddle’s technology integrate with my existing solutions?

Doddle’s products integrate with your existing systems through APIs and webhooks. We have a wide range of existing integrations with popular marketplace and webstore platforms to ensure reach amongst merchants.

What is your post-deployment support like?

Doddle builds strategic partnerships with our clients. The process starts before deploying our technology and doesn’t end there. We help you adapt as the industry evolves and develops. Our experts assist with configuring our platform to meet your specific needs.

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