SOLUTION / DIGITAL RETURNS

Turn ecommerce returns into growth

Grow your customer base by solving a major merchant challenge. Our returns platform reduces costs, increases efficiency, and improves the customer experience, so you can give your customers a solution to one of their biggest problems.

Trusted by the best logistics providers in the world

Delight consumers, reduce costs and improve returns efficiency

92%

of retailers are making returns a high or very high priority

57%

of retailers say that returns are a significant problem

94%

of consumers will buy again if the returns process is easy

Secure new growth

Out-of-date returns processes hold merchants back from success. Offer them a digital solution that brings them on a par with ecommerce leaders in returns, increasing their profitability and making them more likely to become – and remain – your customer.


74% of merchants look to their delivery provider for returns solutions

Paperless and frictionless returns

Doddle’s Digital Returns solution provides a seamless consumer journey that makes returns an easy and simple experience, with paperless journeys, digital notifications, and multiple drop-off locations for maximum convenience.


4.5/5 customer satisfaction score

Make administration simple

The Digital Returns platform includes an administration layer accessible to the carrier, for onboarding and reporting. Easily add new merchants to the platform and track performance across merchant customers.


Used by hundreds of merchants worldwide

Onboarding in as little as 2 hours

Integrations with major ecommerce platforms, including Shopify, Magento and Salesforce, makes onboarding simple for your merchants.

Fully customisable branding

The returns portal can be fully customised to fit carrier or retailer branding. Choose to own the solution, or allow merchants to white-label.

Intelligent rules improve efficiency

Merchants can configure rules to manage returns as efficiently as possible – like redirecting damaged goods directly to repair centres, saving time and resource.

Our tech

Advanced tech with seamless integration

Constantly improving and created with years of industry expertise, Doddle’s solutions are designed to maximise value for every stakeholder: carriers, merchants and consumers. Our technology is updated with refined integrations and user journeys all the time, moving with the demands of ecommerce.

“It’s really important for us that we do work with the best-in-class from around the world”

Australia Post drove new business and increased parcel volume by providing its ecommerce merchants with Doddle’s Digital Returns solution, with a 92% retailer satisfaction rate.

We’re powered by technology, knowledge and partnerships

Technology

We’ve built, tested, deployed, and iterated upon our logistics technology for 8 years. Our world-leading suite of apps, web tools and APIs helps you solve complex problems quickly.

Expertise

For years, Doddle has been delivering for the biggest and best logistics players and retail brands globally. Our team is experienced and dedicated to first and last-mile ecommerce.

Partners

Doddle brings a suite of partners and integrations to help you join up the first and final mile – whether that’s kiosk hardware, ecommerce platforms or international carrier integrations.

Sign up for our newsletter to stay on top of the latest industry trends, challenges and solutions.

Required

You're in United Kingdom.

Continue

Switch the country

Japan United States