Trusted by the best logistics providers in the world
Delight consumers, reduce costs and improve returns efficiency
92%
of retailers are making returns a high or very high priority
57%
of retailers say that returns are a significant problem
94%
of consumers will buy again if the returns process is easy
Secure new growth
Out-of-date returns processes hold merchants back from success. Offer them a digital solution that brings them on a par with ecommerce leaders in returns, increasing their profitability and making them more likely to become – and remain – your customer.
Paperless and frictionless returns
Doddle’s Digital Returns solution provides a seamless consumer journey that makes returns an easy and simple experience, with paperless journeys, digital notifications, and multiple drop-off locations for maximum convenience.
Make administration simple
The Digital Returns platform includes an administration layer accessible to the carrier, for onboarding and reporting. Easily add new merchants to the platform and track performance across merchant customers.
Onboarding in as little as 2 hours
Integrations with major ecommerce platforms, including Shopify, Magento and Salesforce, makes onboarding simple for your merchants.
Fully customisable branding
The returns portal can be fully customised to fit carrier or retailer branding. Choose to own the solution, or allow merchants to white-label.
Intelligent rules improve efficiency
Merchants can configure rules to manage returns as efficiently as possible – like redirecting damaged goods directly to repair centres, saving time and resource.
Our tech
Advanced tech with seamless integration
Constantly improving and created with years of industry expertise, Doddle’s solutions are designed to maximise value for every stakeholder: carriers, merchants and consumers. Our technology is updated with refined integrations and user journeys all the time, moving with the demands of ecommerce.
“It’s really important for us that we do work with the best-in-class from around the world”
Australia Post drove new business and increased parcel volume by providing its ecommerce merchants with Doddle’s Digital Returns solution, with a 92% retailer satisfaction rate.
We’re powered by technology, knowledge and partnerships
Technology
We’ve built, tested, deployed, and iterated upon our logistics technology for 8 years. Our world-leading suite of apps, web tools and APIs helps you solve complex problems quickly.
Expertise
For years, Doddle has been delivering for the biggest and best logistics players and retail brands globally. Our team is experienced and dedicated to first and last-mile ecommerce.
Partners
Doddle brings a suite of partners and integrations to help you join up the first and final mile – whether that’s kiosk hardware, ecommerce platforms or international carrier integrations.