Latest articles from Danielle Strouther
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Return fees or free returns: why not both?
Debates between return fees or free returns miss the bigger picture: how to address the root issues of returns.
eCommerce returns: a Doddle roundtable
Our Doddle roundtable looked at real-world returns behaviours and how these could inform carrier strategy.
Two opportunities for carriers to improve customer retention
To retain customers, carriers need to solve key issues merchants are facing: high return rates and reduced consumer spending.
Digital transformation isn’t just a buzzword; it’s the foundation for last-mile success
Posts and parcel carriers need to transform their businesses, and they need technology to do so.
Is last-mile sustainability compatible with rapid growth in parcel volume?
2021 saw record growth for carriers and posts – but can they achieve sustainability goals while parcel volume continues to rise?
Are electric fleets the answer to last mile sustainability?
With global emissions rising by 5% in 2021, we ask if electrification is enough for last-mile sustainability.