The latest news and insights from the first and last mile
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The evolution of automation in the last mile and its weird and wonderful future
When you look back at the past, weird & wonderful predictions of automation in the last mile become less absurd and more believable.
The rise of the micro-shipper: an untapped opportunity for posts
Micro-shippers are a growing audience segment that can be a lucrative opportunity for posts.
What consumers want from automated communications: A Doddle roundtable
Discover what consumers really want from carrier communication and how carriers can use these insights to influence their strategies.
Why ASOS might start charging for returns, and what that means
ASOS increased the minimum spend for next-day delivery for its Premier subscribers - are returns next?
Is unattended home delivery the future for carrier efficiency?
Unattended home delivery can reduce failed delivery – but only if carriers and consumers are on the same page.
Delivery’s psychological CX impact and what to do about it
The final delivery experience has the biggest impact on customer experience, so why aren't we collecting better experience data?
How to change consumer behaviour: We talk to Royal Mail, CTT and Delivering London
We spoke to industry leaders about consumer behaviour, convenience and sustainability.
A Last-Mile Roundtable with Doddle & Rory Sutherland
Some of the brightest minds in last-mile delivery joined Doddle in London to discuss changing consumer behaviour and the future of the last mile.
Leaders in Logistics: Last Mile – A Roundup
A deeper look at what’s going on under the surface of event presentations, and where last-mile delivery & returns will be heading in the next few years.