Latest articles in Delivery

Why ASOS might start charging for returns, and what that means

ASOS increased the minimum spend for next-day delivery for its Premier subscribers - are returns next?

Is unattended home delivery the future for carrier efficiency?

Unattended home delivery can reduce failed delivery – but only if carriers and consumers are on the same page.

Delivery’s psychological CX impact and what to do about it

The final delivery experience has the biggest impact on customer experience, so why aren't we collecting better experience data?

How to change consumer behaviour: We talk to Royal Mail, CTT and Delivering London

We spoke to industry leaders about consumer behaviour, convenience and sustainability.

A Last-Mile Roundtable with Doddle & Rory Sutherland

Some of the brightest minds in last-mile delivery joined Doddle in London to discuss changing consumer behaviour and the future of the last mile.

Leaders in Logistics: Last Mile – A Roundup

A deeper look at what’s going on under the surface of event presentations, and where last-mile delivery & returns will be heading in the next few years.

The top 3 insights from WMX Asia

Our key takeaways from three days of speeches, discussions and brainstorming with leading regional and global carriers.

Why Agnostic Parcel Locker Networks Aren't Everywhere

As Quadient announce the launch of a carrier-agnostic locker network in the UK, we explore why they aren’t more common.

The impact of adding OOH to merchant checkouts: 2022 results

77% of European merchants offer OOH delivery and are reaping the benefits, including increased KPIs of conversion, NPS and AOV.

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