Latest articles by Mike Richmond
14th February 2023
Why ASOS might start charging for returns, and what that means
ASOS increased the minimum spend for next-day delivery for its Premier subscribers - are returns next?
8th December 2022
Delivery’s psychological CX impact and what to do about it
The final delivery experience has the biggest impact on customer experience, so why aren't we collecting better experience data?
25th August 2022
Why Agnostic Parcel Locker Networks Aren't Everywhere
As Quadient announce the launch of a carrier-agnostic locker network in the UK, we explore why they aren’t more common.
25th August 2022
The impact of adding OOH to merchant checkouts: 2022 results
77% of European merchants offer OOH delivery and are reaping the benefits, including increased KPIs of conversion, NPS and AOV.
30th March 2022
Convenient and sustainable: developing an out-of-home delivery strategy
Last mile sustainability is getting worse, not better. To reduce emissions, carriers need to find ways to drive fewer miles.
9th March 2022
Our 9 key takeaways from WMX Miami 2022
Discover the key insights from over 30 speakers and experts in the post and parcel world in our exclusive roundup.
