Latest articles from Mike Richmond
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Lessons from a decade in the first and last mile
A decade as Doddle taught us some lessons - and Blue Yonder helps us see what will matter in the next decade.
Convenient and sustainable: developing an out-of-home delivery strategy
Sustainability has become a key decision factor for retailers - here's how carriers can stay ahead with an out-of-home delivery strategy that’s both sustainable and convenient for consumers
3 Essential Insights from Leaders In Logistics: Last Mile 2023
Highlights from Leaders Last Mile 2023 in Twickenham, featuring keynotes from Geopost, Doddle and Yodel.
4 ways that C2C commerce is transforming the last mile
As consumers adopt recommerce, out-of-home networks are having to adapt to increased demand.
InPost's Changed PUDO Strategy
InPost has launched a UK PUDO network, highlighting its new attitude to PUDO as part of its expansion plans.
2023 ecommerce heads towards optimisation of returns and delivery
2023 has seen small adjustments to delivery & returns - driving a major shift in the ecommerce business model from growth to profitability.
Why ASOS might start charging for returns, and what that means
ASOS increased the minimum spend for next-day delivery for its Premier subscribers - are returns next?
Delivery’s psychological CX impact and what to do about it
The final delivery experience has the biggest impact on customer experience, so why aren't we collecting better experience data?