Latest articles from Mike Richmond
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24th August 2023
InPost's Changed PUDO Strategy
InPost has launched a UK PUDO network, highlighting its new attitude to PUDO as part of its expansion plans.
7th August 2023
2023 ecommerce heads towards optimisation of returns and delivery
2023 has seen small adjustments to delivery & returns - driving a major shift in the ecommerce business model from growth to profitability.
Chief Commercial Officer
Mike joined Doddle in 2014. Mike heads up the carrier team and is responsible for the global carrier go-to-market strategy.
14th February 2023
Why ASOS might start charging for returns, and what that means
ASOS increased the minimum spend for next-day delivery for its Premier subscribers - are returns next?
8th December 2022
Delivery’s psychological CX impact and what to do about it
The final delivery experience has the biggest impact on customer experience, so why aren't we collecting better experience data?
25th August 2022
Why Agnostic Parcel Locker Networks Aren't Everywhere
As Quadient announce the launch of a carrier-agnostic locker network in the UK, we explore why they aren’t more common.
25th August 2022
The impact of adding OOH to merchant checkouts
77% of European merchants offer OOH delivery and are reaping the benefits, including increased KPIs of conversion, NPS and AOV.
30th March 2022
Convenient and sustainable: developing an out-of-home delivery strategy
Last mile sustainability is getting worse, not better. To reduce emissions, carriers need to find ways to drive fewer miles.
9th March 2022
Our 9 key takeaways from WMX Miami 2022
Discover the key insights from over 30 speakers and experts in the post and parcel world in our exclusive roundup.
