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Katie Langley
Latest articles by Katie Langley
Is unattended home delivery the future for carrier efficiency?
Unattended home delivery can reduce failed delivery – but only if carriers and consumers are on the same page.
Why merchants aren’t offering OOH delivery: 2022 results
Nearly 1 in 4 (23%) of European merchants still don’t have a way to give consumers OOH options at the checkout – here’s why.
How one UK omnichannel retailer is leading the way on returns
Next proposes keeping 195 loss-making stores open to better service ecommerce demand and power a truly omnichannel strategy.