Insight / Blog
Latest articles
Why ASOS might start charging for returns, and what that means
ASOS increased the minimum spend for next-day delivery for its Premier subscribers - are returns next?
eCommerce returns: a Doddle roundtable
Our Doddle roundtable explored into our real-world returns behaviours how carriers could use these insights for their own strategies.
Is unattended home delivery the future for carrier efficiency?
Unattended home delivery can reduce failed delivery – but only if carriers and consumers are on the same page.
5 changes we predict in ecommerce delivery & returns 2023
We check last year's predictions and forecast more changes in the first and last mile for 2023.
Delivery’s psychological CX impact and what to do about it
The final delivery experience has the biggest impact on customer experience, so why aren't we collecting better experience data?
Q4 product release highlights - flexibility, C2C and more
These are the new product features and changes we've added in the last quarter.
Two opportunities for carriers to improve customer retention
To retain customers, carriers need to solve key issues merchants are facing: high return rates and reduced consumer spending.
How to change consumer behaviour: We talk to Royal Mail, CTT and Delivering London
We spoke to industry leaders about consumer behaviour, convenience and sustainability.
A Last-Mile Roundtable with Doddle & Rory Sutherland
Some of the brightest minds in last-mile delivery joined Doddle in London to discuss changing consumer behaviour and the future of the last mile.