CCO Mike Richmond weighed in on the online returns opportunity in the Future of E-commerce Report published by The Times

Evri's use of kiosks provides a great lesson for carriers on expanding PUDO networks and capturing volume in the valuable returns and C2C segments.

We explore how the returns market, and merchant perceptions, have changed in the last year.

Find out how retailers, 3PLs and carriers shift the returns balance.

Returns are a massive opportunity for logistics providers to secure growth and new parcel volume by offering returns management solutions.

Carriers and posts should invest in self-service solutions. But is building in-house the best option?

This quarter, we’ve sped up the customer journey and returns deployment time, added sends to the kiosk & deployed container handovers for PUDO stores.

Become a more valuable retailer partner and secure volume by solving one of ecommerce’s hardest problems.

Find out how we’ve improved our products in Q1 2023.