Win new business & retain customers with the right fulfilment & returns options

Delivery and returns are crucial to customer acquisition and retention, so it’s paramount that retailers are offering the right options and meeting shoppers’ high standards throughout the journey.

Trusted by the best logistics providers in the world

How retailers use our product set

Make in-store returns a breeze with automation

Doddle’ Self-Service Returns Kiosks allow multichannel retailers to drive cost-effective and revenue-recovering in-store returns without needing to worry about overloading store staff or causing queues. Customers get an intuitive, fast drop-off experience and have more time to shop in store.

Control and manage returns intelligently

The Digital Returns solution allows merchants to quickly set up a fully brandable returns portal, where shoppers can easily check their return eligibility, select which items to return and why they’re returning them, capturing crucial data to power improved decision-making and reduce returns costs.

Access sustainable and convenient out-of-home delivery networks

74% of shoppers plan to use out-of-home delivery in future, and retailers need to be prepared–having inadequate delivery options is a major cause of basket abandonment. Doddle’s Checkout Integrations provide solutions for retailers at any scale to integrate to carrier out-of-home networks, and use our purpose-built location finder to allow shoppers to select the best delivery destination.

The Doddle difference

Global expertise

We work with the biggest and best ecommerce, logistics and retail businesses in the world, which allows us to share insights and market-tested advice

Speed to market

Our tech can be deployed in a matter of weeks to make onboarding host partners and merchants simple

Low-risk model

Based on a per parcel fee structure so Doddle is incentivised to build long-term growth

Reporting & control

Our platforms are multi- layered, with consumer-facing elements, merchant/host tools and an administration layer only accessible to the post, ensuring full reporting visibility, smooth onboarding and location control

“We believe that utilization of Doddle’s cutting-edge digital technology in the last-mile business of e-commerce will enable us to offer a completely new collection experience to Japanese customers.”

Yutaka Nagao, President at Yamato Holdings Co. Ltd

“We chose to partner with Doddle because it’s really important for us that we do work with the best in class from around the world”

CEO, Australia Post

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