The latest news and insights from the first and last mile
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4 ways that C2C commerce is transforming the last mile
As consumers adopt recommerce, out-of-home networks are having to adapt to increased demand.
What consumers think about parcel lockers and how carriers can encourage adoption
Parcel lockers offer carriers automation, consolidation and increased efficiency. But what do consumers really think about them?
2023 ecommerce heads towards optimisation of returns and delivery
2023 has seen small adjustments to delivery & returns - driving a major shift in the ecommerce business model from growth to profitability.
How we design for consumer behaviour change
We build psychological insights into our product design processes - here's how it drives better outcomes for consumer, carrier and merchant.
Is unattended home delivery the future for carrier efficiency?
Unattended home delivery can reduce failed delivery – but only if carriers and consumers are on the same page.
Delivery’s psychological CX impact and what to do about it
The final delivery experience has the biggest impact on customer experience, so why aren't we collecting better experience data?