The latest news and insights from the first and last mile

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4 ways that C2C commerce is transforming the last mile

As consumers adopt recommerce, out-of-home networks are having to adapt to increased demand.

What consumers think about parcel lockers and how carriers can encourage adoption

Parcel lockers offer carriers automation, consolidation and increased efficiency. But what do consumers really think about them?

InPost's Changed PUDO Strategy

InPost has launched a UK PUDO network, highlighting its new attitude to PUDO as part of its expansion plans.

2023 ecommerce heads towards optimisation of returns and delivery

2023 has seen small adjustments to delivery & returns - driving a major shift in the ecommerce business model from growth to profitability.

How we design for consumer behaviour change

We build psychological insights into our product design processes - here's how it drives better outcomes for consumer, carrier and merchant.

Regulation is coming for European ecommerce logistics

European postal operators and carriers need a plan to deal with increasing last-mile regulation.

Is unattended home delivery the future for carrier efficiency?

Unattended home delivery can reduce failed delivery – but only if carriers and consumers are on the same page.

Delivery’s psychological CX impact and what to do about it

The final delivery experience has the biggest impact on customer experience, so why aren't we collecting better experience data?

Why are parcel lockers so popular, and how do they compare to PUDO?

Parcel lockers aren’t the only OOH delivery method. We explore their recent popularity and how they measure up against PUDO.

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