Latest articles in Out-Of-Home Delivery

Delivery’s psychological CX impact and what to do about it

The final delivery experience has the biggest impact on customer experience, so why aren't we collecting better experience data?

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Why are parcel lockers so popular, and how do they compare to PUDO?

Parcel lockers aren’t the only OOH delivery method. We explore their recent popularity and how they measure up against PUDO.

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Is last-mile sustainability compatible with rapid growth in parcel volume?

2021 saw record growth for carriers and posts – but can they achieve sustainability goals while parcel volume continues to rise?

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Why retailers aren’t putting OOH delivery on the checkouts, despite the CX benefits

OOH networks are growing, but there’s one critical barrier limiting its potential – a lack of accessibility at the checkout.

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InPost Factfile: Lockers & OOH Delivery

InPost is becoming something of a poster child for OOH delivery. What can we learn from its most recent financial reports?

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Case study: What does InPost’s annual report tell us about lockers and out-of-home delivery?

See what’s working, what makes it different and what the future holds for the locker giant.

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Why checkouts are key for CTT’s locker expansion

CTT plans to roll out 1,000 locker units, but to make the development viable, they need software to drive volume into the lockers.

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Can carriers sustain record growth?

The past two years have seen an incredible rise in parcel volume – but what will happen as the pandemic’s influence on ecommerce recedes?

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