The latest news and insights from the first and last mile
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5 changes we predict in ecommerce delivery & returns 2023
We check last year's predictions and forecast more changes in the first and last mile for 2023.
Delivery’s psychological CX impact and what to do about it
The final delivery experience has the biggest impact on customer experience, so why aren't we collecting better experience data?
Q4 product release highlights - flexibility, C2C and more
These are the new product features and changes we've added in the last quarter.
Two opportunities for carriers to improve customer retention
To retain customers, carriers need to solve key issues merchants are facing: high return rates and reduced consumer spending.
How to change consumer behaviour: We talk to Royal Mail, CTT and Delivering London
We spoke to industry leaders about consumer behaviour, convenience and sustainability.
A Last-Mile Roundtable with Doddle & Rory Sutherland
Some of the brightest minds in last-mile delivery joined Doddle in London to discuss changing consumer behaviour and the future of the last mile.
Espresso returns - the future of parcel drop-off
Self-Service Kiosks open up new possibilities for returns and sends to be dropped off in coffee shops, gyms, fast food chains and more.
Leaders in Logistics: Last Mile – A Roundup
A deeper look at what’s going on under the surface of event presentations, and where last-mile delivery & returns will be heading in the next few years.
Why Retailers Need Ecommerce Returns to Recover In-Store Revenue
Automating in-store returns with kiosks will increase footfall and revenue, without disrupting staff.