Insight / Blog
Watch: Shifting the balance with online returns
Summary: Find out how retailers, 3PLs and carriers shift the returns balance.
63% of merchants stated returns are a significant issue for their business in our latest returns report, up from 57% the previous year.
During Leaders In Logistics 2023, Chief Strategy Officer Bob Griffiths delivered an inspiring keynote that delved into how returns are being treated today, what the future of returns looks like and ultimately how retailers can shift the balance to prevent returns from being a massive drag on profitability.
To get there, we need retailers, 3PLs and carriers to deepen their technical collaboration to help bring the reverse logistics ecosystem up to scratch.
Doddle is the leading first and last-mile technology platform for the world's biggest and best logistics businesses.
Related articles
17th July 2024
How 3PLs Can Cut Costs, Reduce Waste and Boost Revenue With Smart Returns Management
3PLs should take advantage of returns to help reduce cost, efficiently manage warehouse resources, and aid growth.
18th June 2024
Saving profits and the planet: 4 ways to sustainable & cost-effective returns
Returns drain profits and damage sustainability. Luckily, retailers can implement both cost-effective and sustainable returns using these 4 ways.
29th May 2024
Speedy refunds: creating happy customers through fast & effective returns
Find out how speedy refunds can recapture revenue, increase customer loyalty and boost lifetime value.