To retain customers, carriers need to solve key issues merchants are facing: high return rates and reduced consumer spending.

We spoke to industry leaders about consumer behaviour, convenience and sustainability.

Some of the brightest minds in last-mile delivery joined Doddle in London to discuss changing consumer behaviour and the future of the last mile.

Self-Service Kiosks open up new possibilities for returns and sends to be dropped off in coffee shops, gyms, fast food chains and more.

A deeper look at what’s going on under the surface of event presentations, and where last-mile delivery & returns will be heading in the next few years.

Automating in-store returns with kiosks will increase footfall and revenue, without disrupting staff.

Our key takeaways from three days of speeches, discussions and brainstorming with leading regional and global carriers.

Posts and parcel carriers need to transform their businesses, and they need technology to do so.

We talk sustainability in the last mile, shrinking emissions amongst volume growth and how carriers can become genuinely sustainable.