Deep Dive: Changing consumer behaviour in delivery and returns – with Royal Mail, CTT Correios and Delivering London
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Three leaders in the delivery and returns space discuss how they’re working to convince ecommerce consumers to adopt new offerings. Hear what figures from Royal Mail, CTT – Correios de Portugal and DLL had to say about driving change in consumer behaviour:
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What drives consumer behaviour, and how do you begin to change it?
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How Royal Mail is developing its Parcel Collect service
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Can you deliver more parcels in fewer miles?
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How CTT is increasing customer awareness of carrier-agnostic lockers
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Is now the time to invest in innovation?