Deep Dive: Changing consumer behaviour in delivery and returns – with Royal Mail, CTT Correios and Delivering London

Three leaders in the delivery and returns space discuss how they’re working to convince ecommerce consumers to adopt new offerings. Hear what figures from Royal Mail, CTT – Correios de Portugal and DLL had to say about driving change in consumer behaviour:

  • What drives consumer behaviour, and how do you begin to change it?

  • How Royal Mail is developing its Parcel Collect service

  • Can you deliver more parcels in fewer miles?

  • How CTT is increasing customer awareness of carrier-agnostic lockers

  • Is now the time to invest in innovation?

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