February 17, 2022
Why carriers need to care about returns: An infographic
Returns have always been a part of ecommerce. But after 25 years of impressive growth, rising return rates and narrowing profit margins threaten to pop the ecommerce bubble, affecting carriers and merchants alike.
That doesn’t need to be the case though.
Returns aren’t a problem to be ignored; they pose an incredible opportunity for carriers to strengthen merchant relationships, capture volume, and drive growth.
We commissioned this research to shine a light on merchant returns experiences and highlight where carriers can do more to meet the needs of their customers. Surveying retailers of all sizes across UK, France, Germany, Italy and Spain, this is what we discovered: