Returns 2022: Why carriers have to care

We surveyed over a hundred ecommerce merchants from the UK, Germany, France, Italy and Spain, to discover how returns were affecting their businesses. Their responses paint a stark picture. Fill out the form to get access to the full research report, where you’ll learn:

  • The proportion of merchants who feel returns is a significant issue

  • How returns happen differently in different markets

  • Why not all returns are equal, and how merchants and carriers need to adapt

  • The percentage of merchants who are making returns a priority

  • Why merchants aren’t adopting carrier solutions, and how they can be encouraged to use them


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