2023 Returns – The role of parcel carriers and posts
Our research analyses the European ecommerce returns market by size and region to understand the size of the opportunity, merchants’ current returns proposition and solution usage, and what they’re looking for from logistics partners.
You’ll learn:
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Which solutions merchants use today to manage returns
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What share of merchants are prioritising returns improvements
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The share of merchants currently using carrier-provided solutions
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How many merchants currently charge for returns