Latest articles from Dan Nevin
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GM - INMAR Post Purchase Solutions
Dan joined Doddle in 2019 as Chief Revenue Officer of Retail, overseeing our new partnership with Inmar Intelligence. He now heads our joint venture - INMAR Post Purchase Solutions - in North America.
Customer loyalty, returns and the power of memories
eCommerce returns cover a wide range of experiences, usually ranging from minor inconvenience to major mistakes. So how can retailers ensure that their customers have a positive memory of their experience, even if they ended up returning a purchase?