Gap Japan wanted a way to improve ecommerce customer experience by digitising the returns journey. Teaming up with Doddle and Yamato, we provided a digital returns experience that ensured a smooth customer journey, improved coordination between customer, distribution centres and the call centre, all the while improving the speed of returns processing.
Fill out the form to find out the full results of this case study.
Sign up for our newsletter to stay on top of the latest industry trends, challenges and solutions.
These cookies are required to use certain features of our website. One example would be a cookie that lets us know that you have accepted this policy.
These cookies allow us to track the statistics on website usage to see how many users visit our site, how they navigate, etc. This helps us improve our website and your experience, for example by ensuring you find the content you are looking for easily.
We, or the third-parties, use that information to track the results of paid advertising campaigns and to display advertising relevant to your interests across the Internet.