Trusted by the best logistics providers in the world
Transforming returns into in-store opportunities
2M+
items returned through Self-Service Kiosks
93%
customer satisfaction after millions of transactions
85%
of shoppers says returns are significant to their shopping experience
Increase efficiency through consolidation
Shoppers bring high volumes of returns to a small number of locations, making collection and shipping more efficient and sustainable.
The best returns experience for consumers
Shoppers can avoid queueing at a checkout and instead scan and drop off returns quickly on their own, saving them time. That makes them more likely to purchase additional items in the host location, and more likely to repurchase with the merchant.
Expand your network of returns drop-off points
Self-Service Returns Kiosks minimise staff requirements and can be adapted to fit many more spaces than typical PUDO counters, opening up opportunities for new kinds of host partner to draw more shoppers to their stores and drive additional revenue.
Brandable and accessible
Adaptable for your logo and colour scheme, Self-Service Returns Kiosks are also highly accessible (fully compliant with Americans with Disabilities Act) to ensure every customer can use your kiosks.
Seamless experience
Customers enter information via the touch screen, scan a QR code to generate a shipping label from the printer, and securely drop the return into the locked box.
Digitally integrated
Shoppers receive digital receipts confirming their drop-off, and the QR code booking ensures merchants have visibility over the returns journey.
Our tech
Advanced tech with seamless integration
Constantly improving and created with years of industry expertise, Doddle’s solutions are designed to maximise value for every stakeholder: carriers, merchants and consumers. Our technology is updated with refined integrations and user journeys all the time, moving with the demands of ecommerce.
“Doddle helps leading retailer consolidate returns and drive revenue into owned store estate“
Retailer A* wanted to offer more options to shoppers and utilise its stores as returns drop-off points more efficiently, with less impact on store associates. Doddle integrated and deployed the Self-Service Returns Kiosk, and demonstrated its effectiveness with over 2 million returns and a 93% customer satisfaction score.
We’re powered by technology, knowledge and partnerships
Technology
We’ve built, tested, deployed, and iterated upon our logistics technology for 8 years. Our world-leading suite of apps, web tools and APIs helps you solve complex problems quickly.
Expertise
For years, Doddle has been delivering for the biggest and best logistics players and retail brands globally. Our team is experienced and dedicated to first and last-mile ecommerce.
Partners
Doddle brings a suite of partners and integrations to help you join up the first and final mile – whether that’s kiosk hardware, ecommerce platforms or international carrier integrations.