Insight / Blog
‘The Journey to Efficiency’: A must read if you’re considering a click & collect offering
If you’re considering introducing a click & collect offering this year, wanting to understand more about the benefits it can bring, or looking to enhance your existing service, there are few better reads right now than the report just launched by our tech partners, Zebra.
Their graphic is the simplest we’ve seen at explaining what a great click & collect model should look like.
‘The Journey to Efficiency’ not only offers clear building blocks to success, it also offers a wealth of insight into why getting it right really matters:
-
50% have abandoned online purchases because of poor delivery options
-
72% of consumers would be unlikely to shop again with a retailer if they had a bad returns experience
-
84% of consumers find it infuriating having to wait for a delivery to arrive and 21% missing 5 parcels or more in the last 12 months
Topics:
Doddle is the leading first and last-mile technology platform for the world's biggest and best logistics businesses.
Related articles
19th October 2023
3 Essential Insights from Leaders In Logistics: Last Mile 2023
Highlights from Leaders Last Mile 2023 in Twickenham, featuring keynotes from Geopost, Doddle and Yodel.
12th October 2023
Blue Yonder to acquire Doddle
We’re proud to announce that Doddle will be acquired by Blue Yonder, the leading supply chain solutions provider.
10th October 2023
4 ways that C2C commerce is transforming the last mile
As consumers adopt recommerce, out-of-home networks are having to adapt to increased demand.