Insight / Blog

‘The Journey to Efficiency’: A must read if you’re considering a click & collect offering


Posted on 25th January 2019

If you’re considering introducing a click & collect offering this year, wanting to understand more about the benefits it can bring, or looking to enhance your existing service, there are few better reads right now than the report just launched by our tech partners, Zebra. 

Their graphic is the simplest we’ve seen at explaining what a great click & collect model should look like.

‘The Journey to Efficiency’ not only offers clear building blocks to success, it also offers a wealth of insight into why getting it right really matters:

  • 50% have abandoned online purchases because of poor delivery options

  • 72% of consumers would be unlikely to shop again with a retailer if they had a bad returns experience

  • 84% of consumers find it infuriating having to wait for a delivery to arrive and 21% missing 5 parcels or more in the last 12 months


Related articles

Important lessons from Leaders in Logistics 2024

Leaders in Logistics 24 dived into AI & automation, sustainability, changing ecommerce behaviours, emerging consumer expectations & predicted what the next decade had in store.

Postal results, reforms, and returns

Posts around the world are seeking reform, but how can they drive improved results in the short term?

5 Changes We Predict in eCommerce Delivery & Returns in 2024

Our predictions for 2024 in ecommerce delivery and returns, plus a roundup of our 2023 predictions.

Sign up for our newsletter to stay on top of the latest industry trends, challenges and solutions.

Required

Doddle needs the contact information you provide to send you our monthly newsletter. You may unsubscribe at any time. Doddle will not sell your information to any 3rd parties. For more information, please review our Privacy Policy.

Wrong value for the component.
Required
Wrong value for the component.Wrong value for the component.Wrong value for the component.
This field is for validation purposes and should be left unchanged.