Insight / Blog

‘The Journey to Efficiency’: A must read if you’re considering a click & collect offering


Posted on 25th January 2019

If you’re considering introducing a click & collect offering this year, wanting to understand more about the benefits it can bring, or looking to enhance your existing service, there are few better reads right now than the report just launched by our tech partners, Zebra. 

Their graphic is the simplest we’ve seen at explaining what a great click & collect model should look like.

‘The Journey to Efficiency’ not only offers clear building blocks to success, it also offers a wealth of insight into why getting it right really matters:

  • 50% have abandoned online purchases because of poor delivery options

  • 72% of consumers would be unlikely to shop again with a retailer if they had a bad returns experience

  • 84% of consumers find it infuriating having to wait for a delivery to arrive and 21% missing 5 parcels or more in the last 12 months


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