No more pre-printed labels
Use our dynamic rules engine to enforce return policies
Reduce returns with actionable insight
Returns Portal
Let shoppers book returns online, no paper required.
Convenient returns keep customers happy
80% of consumers think retailers need better returns processes. Doddle’s digital returns platform allows customers to book returns, choose a location, give a return reason and updates them on their return and refund status with fully branded communications.
Doddle’s returns portal enables retailers to digitize the returns journey
Reduce costs
Increase revenue
Recapture the sale with targeted marketing content
Promote exchanges over refunds
Increase customer lifetime value by improving their experience
Improve sustainability
Reduce the paper in the returns process with the help of the Label Broker® feature
Increase the number of convenient drop of points to reduce the need for multiple trips
Doddle Returns Features
Digitized end-to-end returns journey
Fully customizable retailer branded returns portal
Retailer branded customer communications
Paperless returns with an option to print a label
Integrated returns tracking
Capability to offer paid or free returns
Return rule settings e.g. non-refundable items
Return approval options
Returns data dashboards
The Doddle Returns Portal
Customer Journey
Doddle’s Returns Portal allows customers to book returns from your website, app or chat service. Then they can choose how to get their item back to you.
Customer decides to return
They select which items to return online
Reason codes captured
Customer selects return location
QR code received or option to print label
Customers receive a confirmation email
Get access to the free returns portal
See how much simpler your returns process could be.
Returns Integrations
Our digital returns portal integrations are quick and easy to deploy. Enabling you to quickly create e-commerce returns experiences that attract customers, create differentiation and foster loyalty.
Real-time visibility
With the Returns Portal, you can capture customer returns behaviour and truly understand customer behaviour, lifetime value and profitability.
