Returns Portal

Let shoppers book returns online, no paper required.
Returns Portal Header Image 2 1 E1600790605956

Convenient returns keep customers happy

80% of consumers think retailers need better returns processes. With the Doddle Returns Portal, you give them the power to choose when, where and why they’re returning something. Then you can keep them up to date with automated, fully branded communications – and make the most of the chance to market to your customers.

Digitization enables retailers to…

Returns Tick

Make optimum business decisions

Returns Tick

Improve cost management

Returns Tick

Drive customer loyalty

Returns Tick

Improve sustainability

The Doddle Returns Portal

Customer Journey

Doddle’s Returns Portal allows customers to book returns from your website, app or chat service. Then they can choose how to get their item back to you.

Customer decides to return

Returns Portal Mobile_1

They select which items to return online

Returns Portal Mobile_2

Reason codes captured

Returns Portal Mobile_3

Customer selects return location

Returns Portal Mobile_7

QR code received or option to print label

Returns Portal Mobile_4

Customers receive a confirmation email

Returns Portal Mobile_8

Get access to the free returns portal

See how much simpler your returns process could be.

Keeping customers engaged

With Doddle’s automated, fully brandable communications platform, your customers are kept up-to-date on the status of their return, making them less likely to need to contact your customer support team.

Returns Portal