Returns Portal
Let shoppers book returns online, no paper required.
Convenient returns keep customers happy
80% of consumers think retailers need better returns processes. With the Doddle Returns Portal, you give them the power to choose when, where and why they’re returning something. Then you can keep them up to date with automated, fully branded communications – and make the most of the chance to market to your customers.
Digitization enables retailers to…
Make optimum business decisions
Improve cost management
Drive customer loyalty
Improve sustainability
The Doddle Returns Portal
Customer Journey
Doddle’s Returns Portal allows customers to book returns from your website, app or chat service. Then they can choose how to get their item back to you.
Customer decides to return
They select which items to return online
Reason codes captured
Customer selects return location
QR code received or option to print label
Customers receive a confirmation email
Get access to the free returns portal
See how much simpler your returns process could be.
Keeping customers engaged
With Doddle’s automated, fully brandable communications platform, your customers are kept up-to-date on the status of their return, making them less likely to need to contact your customer support team.
Real-time visibility
With the Returns Portal, you can capture customer returns behaviour and truly understand customer behaviour, lifetime value and profitability.
