We help Carriers solve increasingly important returns challenges for their retailer customers and consumers through a market-leading digital returns proposition
Digital Returns
Solve returns challenges for your retail customers through a digital returns proposition.
Features
Digital returns portal
Bring your offline processes online and give consumers a better experience
Exchanges
Offer consumers the chance to exchange items, securing a new order and increasing retailer profits
Location finder
Provide your merchants with a checkout widget which serves up all of your PUDO locations
Branded consumer communications
Keep consumers happy and engaged with relevant and timely communications
Management Information for Retailers
Give your merchants detailed information about their shipments, consumers and exchanges
Management portal
Onboard merchants rapidly at scale and use data-driven insights to understand PUDO performance across your merchant customers and host partners
Benefits
Carrier
Solution that scales from smallest to largest merchant
Fully self-service for the carrier and the merchant
One platform to see all of your merchant performance in one place
Merchant
Improved NPS with seamless, co-branded journey
Suite of revenue recovery options, turning cost of sales into revenue driver
Easy to integrate via ecommerce platform, snippet or API
End Consumer
Slick paperless journey, allowing consumer to book their return
Simple tracking page and tracking updates
Additional convenience with digital exchanges & returns pick-up
Case Study
Australia Post & Doddle launch a
market-leading digital returns portal
Customer Journey
Doddle’s Returns Portal allows consumers to book returns from a retailer’s website, app or chat service. Then, the Doddle rules-engine determines how and when the item(s) will be returned.
Customer decides to return
They select which items to return online
Reason codes captured
Customer selects return location
QR code received or option to print label
Customers receive a confirmation email
Our Clients
WANT TO KNOW MORE?
Download the product brochure to find out how we power lasting impressions for your customers.