Digital Returns

Solve returns challenges for your retail customers with a white-labelled, market-leading digital returns proposition.
Returns Portal Header Image 2 E1600791157144

We help Carriers solve increasingly important returns challenges for their retailer customers and consumers through a market-leading digital returns proposition

Hc Cta Graphic 1

Digital returns portal

Bring your offline processes online and give consumers a better experience


Offer consumers the chance to exchange items, securing a new order and increasing retailer profits

Location finder

Provide your merchants with a checkout widget which serves up all of your PUDO locations

Branded consumer communications

Keep consumers happy and engaged with relevant and timely communications

Management Information for Retailers

Give your merchants detailed information about their shipments, consumers and exchanges

Management portal

Onboard merchants rapidly at scale and use data-driven insights to understand PUDO performance across your merchant customers and host partners


Returns Benefit 1 1


Solution that scales from smallest to largest merchant

Fully self-service for the carrier and the merchant

One platform to see all of your merchant performance in one place

Returns Benefit 4 1


Improved NPS with seamless, co-branded journey

Suite of revenue recovery options, turning cost of sales into revenue driver

Easy to integrate via ecommerce platform, snippet or API

Returns Benefit 2 1

End Consumer

Slick paperless journey, allowing consumer to book their return

Simple tracking page and tracking updates

Additional convenience with digital exchanges & returns pick-up

Case Study

Australia Post & Doddle launch a
market-leading digital returns portal

Customer Journey

Doddle’s Returns Portal allows consumers to book returns from a retailer’s website, app or chat service. Then, the Doddle rules-engine determines how and when the item(s) will be returned.

Customer decides to return

Returns Portal Mobile_1

They select which items to return online

Returns Portal Mobile_3

Reason codes captured

Returns Portal Mobile_2

Customer selects return location

Returns Portal Mobile_7

QR code received or option to print label

Returns Portal Mobile_4

Customers receive a confirmation email

Returns Portal Mobile_8


Download the product brochure to find out how we power lasting impressions for your customers.