About our terms and conditions

This page tells you how we contract with you and provides information about the legal terms and conditions that govern your use of our website and all of our services.

To help you find what you are looking for, we have divided our terms and conditions into different sections, as follows:

Website Terms of Use

The terms that apply when you access, browse and use our website.

These Terms and Conditions govern your use of the Doddle Parcel Services Limited website (the "Website"), all Apps owned and operated by Doddle Parcel Services Limited (the "Doddle Apps") and your relationship with Doddle Parcel Services Limited (the "Company", "we" or "us"). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Website or the Doddle Apps. If you have any questions on the Terms and Conditions, please contact info@doddle.it

  • 1. Use of the Website

    The Website and the Doddle Apps are provided to you for your personal use subject to these Terms and Conditions. By using the Website you agree to be bound by these Terms and Conditions.

  • 2. Amendments

    We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of the Website and the Doddle Apps. Any changes may be notified to you via the Website or the Doddle Apps. The changes will apply to the use of the Website and the Doddle Apps after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Website or the Doddle Apps. If you continue to use the Website or the Doddle Apps after the date on which the change comes into effect, your use of the Website or the Doddle Apps indicates your agreement to be bound by the new Terms and Conditions.

  • 3. Intellectual property

    The content of the Website and the Doddle Apps is protected by copyright, trade marks, database right and other intellectual property rights. You may use the content of the Website and the Doddle Apps for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website or the Doddle Apps without our written permission.

  • 4. Your use of the Website and the Doddle Apps

    • 4.1. You may not use the Website or the Doddle Apps for any of the following purposes:

      • 4.1.1. disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;
      • 4.1.2. transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any applicable laws, regulations or code of practice;
      • 4.1.3. interfering with any other person's use or enjoyment of the Website or the Doddle Apps; or
      • 4.1.4. making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

  • 5. Availability of the Website and the Doddle Apps

    • 5.1. Although we aim to offer you the best service possible, we make no promise that the services at the Website and the Doddle Apps will meet your requirements. We cannot guarantee that the service will be fault-free. If a fault occurs in the service you should report it to info@doddle.it and we will attempt to correct the fault as soon as we reasonably can.

    • 5.2. Your access to the Website and the Doddle Apps may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

  • 6. Our liability

    • 6.1. If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

    • 6.2. This clause shall not limit or affect our liability resulting from any products sold through the Website or the Doddle Apps being found to be unsafe or if something we do negligently causes death or personal injury.

  • 7. Advertising and Sponsorship

    Part of the Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.

  • 8. Links to other websites

    • 8.1. The Website may include details on, or links through to, offers or promotions provided by other websites. We don't control the accuracy or completeness of such offers or promotions. You take full responsibility for accepting those offers or promotions and verifying them and for any decision to use, purchase or refrain from purchasing any of the services or products mentioned on a linked site. If you do purchase products or services from another website please read their contract carefully before deciding to buy. Remember, your contract for those products or services will be with them, not us.

    • 8.2. Third-party content and links are included solely for the convenience of users and do not constitute any approval, endorsement or warranty by Doddle. When you click on a third-party link, you will leave the Website. Any personal information you submit on the resulting site will not be collected or controlled by Doddle but will be subject to the privacy notice or terms of use of the resulting site. Please review the privacy policy and terms of use of the resulting site for more information on its privacy practices.

  • 9. Applicable Law

    These terms and conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.

  • 10. Miscellaneous

    • 10.1. You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

    • 10.2. If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

    • 10.3. We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.

Doddle Services - Terms and Conditions

The terms that apply to your use of any Doddle services (collections, sends and returns).

These Terms and Conditions govern your use of the Collect, Return and Send services (together the "Doddle Services") operated by us and your relationship with Doddle Parcel Services Limited ("Doddle", "we", "our", "ourselves" or "us"). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register to use the Doddle Services.

  • 1. General

    The Website and the Doddle Apps are provided to you for your personal use subject to these Terms and Conditions. By using the Website you agree to be bound by these Terms and Conditions.

    • 1.1. The Doddle Services are operated from a number of premises in the United Kingdom (the "Doddle Stores"). A full list of Doddle Stores can be found at www.doddle.com.

    • 1.2. A glossary of terms used in these Terms and Conditions can be found here.

    • 1.3. These Terms and Conditions should be read in conjunction with our Privacy Policy http://www.doddle.com/privacy/ and Website Terms of Use http://www.doddle.com/terms/. Additional terms and conditions may apply to specific services provided by us and our referral scheme. Any such additional terms and conditions will be made available on our Website.

    • 1.4. Subject to clause 12.2, we may update these Terms and Conditions from time to time, including for legal or regulatory reasons or to allow the proper operation of the Doddle Services. Any material changes which affect how Doddle Services are provided to you will be notified to you by email and will apply after we have given notice. If you continue to use the Doddle Services after any changes have come into effect, your continued use will be deemed to be acceptance of any such changes.

    • 1.5. We reserve the right to refuse to serve you if we suspect that you are acting dishonestly or fraudulently (this includes ordering fraudulently obtained, stolen or illegal goods to collect from Doddle Stores). Such refusal of service may include withholding your parcel once it has arrived into a Doddle Store. We will carry out a full investigation and may permanently withhold parcels, return them to the relevant retailer and/or suspend your Doddle membership, subject to the outcome of any investigation.

  • 2. MyDoddle Membership

    • 2.1. To use the Doddle Services, you must first register as a MyDoddle member https://www.doddle.com/register.

    • 2.2. You must be 16 or over to register as a MyDoddle member and to use the Doddle Services. We reserve the right to request proof of age at any time and may suspend or cancel a person's MyDoddle account until satisfactory proof of age has been provided.

    • 2.3. Registering a MyDoddle account is free and allows you to create and save a secure profile and preferences for use in connection with the Doddle Services.

    • 2.4. On registration, you will be provided with a unique customer number (your "MyDoddle Customer Number"). You should keep this number safe at all times as you will be required to provide it when using any of the Doddle Services.

    • 2.5. You must ensure that the information you provide when you register as a MyDoddle member is true, accurate, current and complete in all respects (otherwise our ability to provide the Doddle Services to you may be affected).

    • 2.6. When you register, you will have the option of subscribing to Doddle Unlimited, which means for a regular monthly payment you can benefit from unlimited use of the Collect service as well as discounts on our Domestic and International Send Services. You can find more information by following this link https://www.doddle.com/doddle-unlimited-subscription-terms. If there is any conflict between these Terms and Conditions and those relating to the Doddle Unlimited service, the Doddle Unlimited terms and conditions shall prevail.

    • 2.7. You will also have the option to store valid credit or debit card details so that you can use the Doddle Services on a 'Pay As You Doddle' basis and easily process any payments either online or in store using your MyDoddle account.

    • 2.8. You must inform us immediately of any changes to the account information that you provide at the time of registration (including any updated credit or debit card details following expiry or replacement, for example) by logging in to your MyDoddle account and amending the relevant details so that we can communicate with you effectively.

  • 3. Introductory offers

    • 3.1. Unless otherwise expressly stated, any free or discounted introductory offers are only available to new members signing up for a MyDoddle account and are not available to anyone who has previously registered as a MyDoddle member. You will be charged the usual prices for any Doddle Services, including Doddle Unlimited once your free or discounted offer has finished.


    • Other services, offers and promotions


    • 3.2. From time to time, we may offer new services and free or discounted promotions at selected Doddle Stores and to groups of individuals including, as an example, those employed by our corporate partners, and students of selected universities. Any such services and offers will be subject to Special Terms and Conditions but will incorporate these Terms and Conditions, save that if there is a conflict between those separate terms and conditions and these Terms and Conditions, the Special Terms and Conditions shall prevail.

  • 4. Collect Service

    • 4.1. The collect service enables you to place orders with any online retailer for goods to be delivered to, and collected by you at a Doddle Store ("Collect Service"). On purchase of the goods, you will need to ensure your MyDoddle customer number is included in the addressee details and create an alternative delivery address using the address of the Doddle Store to which the goods are to be delivered for collection. Click here https://www.doddle.com/collect for more information on how to use the Collect services.

    • 4.2. If you register as a MyDoddle member on a 'Pay As You Doddle' basis, you will receive one collection free of charge. This offer applies to first time MyDoddle members only and will be applied to the first Parcel to be collected by you from a Doddle Store.

    • 4.3. In the event the Collect Service is used for orders with any retailer outside the EU, where duties, taxes or other ancillary charges are to be paid on delivery, you shall be liable for any such charges and we reserve the right to invoice you accordingly. It is your responsibility to check and confirm this with any retailer outside of the EU prior to placing any order to be delivered for collection at a Doddle Store. Where an order is accepted and any duty or other tax is payable in respect of that order (and we are aware of such duty or tax payable), the Parcel will not be released until all such outstanding amounts have been paid. Where the parcel is released to you but any duty or other tax remains outstanding, then we reserve the right to invoice you and you shall pay the duty or other tax on receipt of such invoice. In some circumstances, a carrier will not deliver an item into a Doddle store until any duty or other tax is paid, in which case we or the carrier may contact you to arrange payment of the relevant duty or other tax.

    • 4.4. We are integrating with a number of retailers to offer the Collect Service free of charge to you. Your Parcel will be delivered to the Doddle Store by the retailer and you should ensure that you are happy with the delivery charges to be paid to the retailer. The arrangements that apply to these collections may be different to those set out in these Terms and Conditions and you should check the retailer's terms and conditions carefully for further details. Each retailer may have slightly different requirements for the collection process, including, for example, more stringent ID requirements. In such circumstances, we reserve the right enforce these additional requirements.

    • 4.5. Once the Parcel has been dispatched by the retailer you cannot cancel the Collect service. Unless you have an active subscription to Doddle Unlimited at the time the Parcel is delivered to the Doddle Store or we have an arrangement in place with the retailer (see clause 4.4 above) you will be responsible for paying our charges for the Collect Service. The charges can be found here https://www.doddle.com/. All Collect Service charges are inclusive of VAT.

    • 4.6. Payment of any applicable Collect Service charge must be made before you collect your Parcel. If you sign up for 'Pay As You Doddle', and provide your debit or credit card details to us when you register as a MyDoddle member, payment will be taken using those card details. If you have not provided your debit or credit card details to us, or if for any reason we are unable to process payment using the card details provided by you, you will be required to pay the Collect Service charge before collecting the Parcel at the relevant Doddle Store.

    • 4.7. We (or our partner retailers) will send you an email, or SMS (if you have provided a mobile telephone number as your preferred contact method) with a unique collection code, once your Parcel has been received at the Doddle Store and is ready for collection. If you have downloaded the Doddle mobile app, we may also send you push notifications to update you on the status of your Parcel. Your Parcel will only be available for collection following our notification to you and not any other notification of delivery that you may receive from the retailer (or their carrier). You will be asked to provide your MyDoddle customer number, the collection code and form of ID (and see here for details of acceptable forms of ID https://www.doddle.com/collect when you collect your Parcel. The name of the addressee on the Parcel must match the name attached to the MyDoddle Customer Number on the Parcel. If it does not then we reserve the right to retain Parcel. If a relative or friend is collecting the Parcel on your behalf, they should bring your customer number, collection code and your ID with them, as well as their own acceptable form of ID.

    • 4.8. Parcels delivered to a Doddle Store for collection by you will be held for 7 days (excluding Parcels from our partner retailers which may be held for a different period of time). We will send you email reminders after 2, 4 and 6 days. We may also contact you to confirm if there are any unusual circumstances which mean you are unable to collect the Parcel within the 7 day period.

    • 4.9. If any Parcel has not been collected after 7 days then we may, at our discretion, return the Parcel to the retailer (or the sender), in which case you will be responsible for reimbursing us for the costs of a standard delivery to the retailer's return address and our reasonable administration costs (which shall be up to a maximum of £10).

    • 4.10. Where it is not possible or cost effective for us to return the Parcel to the retailer in accordance with clause 4.9, we may sell or dispose of the Parcel. Before taking any such action, we shall retain the Parcel for a minimum of 6 weeks from the date on which it was received at the Doddle Store and shall use reasonable endeavours to notify you that we will sell or dispose of the Parcel unless you collect it within the 6 week period.

  • 5. Return service

    • 5.1. We shall, from time to time, sub-contract the fulfilment of the Returns Service, Domestic Send Service and the International Send Service to our partner carriers.

    • 5.2. Our return service enables you to return goods purchased from a UK or overseas retailer to that retailer ("Return Service"). You can purchase a Doddle return label in any Doddle Store. Click here https://www.doddle.com/return for more information on how to use the Return Service.

    • 5.3. We are integrating with a number of retailers to offer the Return Service free of charge to you ("Integrated Retailers"). The arrangements that apply to these returns may be different to those set out in these Terms and Conditions and you should check the retailer's returns policy carefully for further details.

    • 5.4. Where we do not have an arrangement in place with a UK retailer (see clause 5.2 above) you will be responsible for paying our charges for the Return Service to the retailer (whether based in the UK or overseas) ("Non-Integrated Retailers"), as if it were a Domestic or International send. Indicative charges for Domestic and International sends can be viewed on our Website. The exact charge will be notified to you when you arrange a return in a Doddle Store, or via one of our other services. The charges will depend on the size and weight of the Parcel, the type of send service selected and where it is being returned to. All charges are inclusive of VAT for returns to addresses in the UK or EU. No VAT applies on returns to international addresses outside of the EU, or the EFTA States Iceland, Liechtenstein, Norway and Switzerland.

    • 5.5. Payment of the charges for the Return Service must be made at the time that the Doddle returns label is created. You can pay online or with cash (save for in certain cashless Doddle Stores), a debit card or a credit card when arranging a return in a Doddle Store.

    • 5.6. Once the Parcel has been accepted and labelled at a Doddle Store you cannot cancel the Return Service.

    • 5.7. Excluding Returns to Integrated Retailers, the time by which the Return will be completed will be dependent on the service option chosen by you. Details of the Return Service options that we offer are detailed on our Website.

    • 5.8. We will use reasonable endeavours to obtain proof of delivery from the retailer to whom the Parcel(s) are being returned. Such proof of delivery may include a digital signature or signature by the retailer of a delivery note list.

  • 6. Domestic send service

    • 6.1. Our domestic send service enables you to send items to any UK address by dropping the Parcel(s) at a Doddle Store for us to deliver to the addressee ("Domestic Send Service"). You can purchase a Doddle shipment label in any Doddle Store or arrange to send a Parcel online. Click here https://www.doddle.com/send for more information on how to use the Domestic Send Service or here www.doddle.com/send to arrange to send a Parcel online.

    • 6.2. The Domestic Send Service is available for economy 5-7 day delivery ("Economy Send Service") and next day delivery ("Next Day Send Service").

    • 6.3. Economy Send Service:

      • a) is restricted to a maximum of 2kg in weight and the maximum dimensions set out in clause 9.4;
      • b) is tracked, so you can see your Parcel's delivery progress;
      • c) requires a signature from the recipient;
      • d) includes cover for replacement of lost or the repair of damaged Parcels up to a maximum value of £25;
      • e) cannot be used to send Parcels to any PO Box, BFPO address or military base; and
      • f) takes between 5 and 7 calendar days for delivery.
    • 6.4. Next Day Send Service:

      • a) is available for Parcels up to 16kg in weight and restricted to the maximum dimensions set out in clause 9.4;
      • b) is tracked, so you can monitor progress through a unique tracking link that we will provide;
      • c) may be delivered (i) in the morning, (ii) before 10:30 am Monday to Friday and Saturday, or (iii) on a Saturday, for an extra charge; and
      • d) subject to the purchase of the Extended Liability Option (defined in clause 14.8) includes cover for replacement of lost or the repair of damaged Parcels up to a maximum value of £100.
    • 6.5. Subject to clause 6.7, the charges for the Domestic Send Service will be notified to you at the time that you arrange the delivery online or in a Doddle Store. All charges are inclusive of VAT. The charges will depend on the size and weight of the Parcel, the type of delivery service selected, the level of cover selected (where applicable) and where the Parcel is being sent to.

    • 6.6. Payment of the charges for the Domestic Send Service must be made at the time that the Doddle delivery label is created in a Doddle store, or when arranging a send online. You can pay online or via one of our other services with a debit card or a credit card, or with cash (save for in certain cashless Doddle Stores), a debit card or a credit card when arranging a delivery in a Doddle Store.

    • 6.7. When arranging to send a Parcel online, you must provide accurate details of the size and weight of the Parcel. When you bring the Parcel into a Doddle store, we will check the size and weight of each Parcel. In the event we find that the size and/or weight of a Parcel have been under declared, you agree that:

      • a) we may reject the Parcel; or
      • b) the size and/or weight that we reasonably determine may be used for the purpose of the calculation of our charges, and you shall pay any price difference in accordance with our current rates ("Additional Charges"). We may suspend performance of the Doddle Send Service until the Additional Charges are received by us.
    • 6.8. When you arrange to send a Parcel online, you will receive a confirmation email from us with an Order ID and a Parcel ID for each Parcel you have booked to send. You shall have 60 days from receipt of the email confirmation to bring the Parcel into the selected Doddle store to send, after that date the order shall expire.

    • 6.9. Subject to clause 6.10, you shall be entitled to cancel your online order at any time within that 60 day period.

    • 6.10. Once a Parcel have been accepted and labelled at a Doddle Store you cannot cancel the Domestic Send Service.

    • 6.11. In order to cancel your order, you must email us at parcelbookings@doddle.it and provide your Doddle ID, the Order ID, and the relevant Parcel ID together with the order confirmation email. We will cancel your order and provide a refund within 14 days of receipt of your email.

    • 6.12. We will make at least one attempt to deliver the Parcel to the delivery address. If we are not able to deliver the Parcel, you authorise us, at our option, to:

      • a) try and deliver the Parcel to an alternative address close to the delivery address;
      • b) leave the Parcel in a safe place; or
      • c) return the Parcel to our (or our subcontractor's) premises,
      • and we shall leave a card at the delivery address with details of where we have delivered the Parcel or requesting that the intended recipient contacts us (or our carrier) to make alternative delivery arrangements (as applicable). If the Parcel is returned to our (or our subcontractor's) premises we will hold it for 5 days (or such longer period as may be indicated on the card left at the delivery address). If the intended recipient does not contact us to arrange redelivery/collection within that period the Parcel will be returned to the Doddle Store from which it was dispatched, for collection by you. You will be responsible for our costs of returning the Parcel (using a standard delivery service) and our reasonable administration costs (which shall be up to a maximum of £10), to be settled before collection of the Parcel.
    • 6.13. Transit shall (unless otherwise previously determined) end when the Parcel is offered for delivery either: (i) at the expected place of delivery, (ii) at an alternative address in accordance with Clause 6.12.a., (iii) at a safe place (in accordance with clause 6.12.b) elected by the recipient, or (iv) when the Parcel is held for collection following attempted delivery in accordance with 6.12.c.

  • 7. International send service

    • 7.1. Our international send service enables you to send items to many international addresses (excluding any PO Box, BFPO address or military base) ("International Send Service"). You can purchase a Doddle international delivery in any Doddle Store. Click here https://www.doddle.com/international for more information on how to use the International Send service.

    • 7.2. The charges for the International Send Service will be notified to you at the time that you arrange the delivery in the Doddle Store. The charges will depend on the size and weight of the Parcel, the type of delivery service selected and where the Parcel is being sent to.

    • 7.3. The International Send Service is available for Parcels up to 16kg and limited to the maximum dimensions of 130cm (e.g. 50x40x40) or the maximum length of 120cms.

    • 7.4. All charges for delivery addresses in the EU (save as in respect of the EFTA States Iceland, Liechtenstein, Norway and Switzerland) are inclusive of VAT. All charges for delivery addresses outside of the EU are exclusive of VAT. In addition to our charges, you are also responsible for any ancillary charges, duties and taxes owed for services provided by us or incurred by us on your behalf. For example, if an item incurs duty and excise charges in the destination country, you or your recipient must pay these charges. In no circumstances will Doddle be responsible for paying any ancillary charges, duties and/or taxes that may be due.

    • 7.5. The handling and transportation of any Parcel will be by such means and route as we (or our subcontractor(s)) consider suitable. Transit times may vary depending on the intended delivery address and are subject to additional customs clearance time which will vary by country.

    • 7.6. You can track your Parcel's progress at http://doddle.trackmyparcel.info/.

    • 7.7. Payment of the charges for the International Send Service must be made at the time that the delivery is arranged. You can pay with cash (save for in certain cashless Doddle Stores), a debit card or a credit card in a Doddle Store.

    • 7.8. You should bring the Parcel to the Doddle Store unsealed so that we can check it has been properly packaged. We will check its contents, weight and dimensions to confirm the delivery charges, and notify you of any difference (as necessary).

    • 7.9. We will print off a delivery label and any appropriate documentation, which you must sign, and insert them into a document wallet, provided by us free of charge, which will be attached to the outside of the Parcel.

    • 7.10. It is your responsibility to ensure that any necessary documents or information required for the processing of the Parcel by customs or any relevant government authority is both true and accurate. We will not be liable under any circumstances if you fail to provide correct and complete documentation and/or information required to ship the Parcel. Typically this information includes, but is not limited to, the recipient's name, full address including correct post / zip code, phone number, a detailed description of goods in the Parcel, an accurate declared value of those goods and confirmation that no Prohibited Items are included in the Parcel (see clause 10 below).

    • 7.11. You agree to reimburse us for any costs, claims or liabilities (including any claims from HMRC) that we suffer as a result of you failing to comply with the requirements of this clause 7.

    • 7.12. Once the Parcel has been accepted and labelled by us at a Doddle Store you cannot cancel the International Send service.

    • 7.13. Delivery services vary by country and we cannot guarantee that the delivery service will be undertaken as described in this clause. We will make at least one attempt to deliver the Parcel to the delivery address. If we are not able to deliver the Parcel, you authorise us, at our option and where such options are available, to:

      • a) try and deliver the Parcel to an alternative address close to the delivery address;
      • b) leave the Parcel in a safe place; or
      • c) return the Parcel to our subcontractor's premises,
      • and we shall leave a card at the delivery address with details of where we have delivered the Parcel or requesting that the intended recipient contacts our subcontractor to make alternative delivery arrangements (as applicable). If the Parcel is returned to our subcontractor's premises it will be held for the period indicated on the card left at the delivery address, up to a maximum of 14 days.
    • 7.14. If the intended recipient does not contact us to arrange redelivery/collection within that period, or if the Parcel has been undervalued for customs purposes, or the intended recipient cannot be reasonably identified or located, or refuses delivery or to pay for delivery, you will have the option, at your cost, of returning the Parcel to the Doddle Store from which it was dispatched, for collection by you. You will be responsible for our costs in returning the Parcel in addition to our reasonable administration costs (which shall be up to a maximum of £10), which must be settled prior to the return of the Parcel.

    • 7.15. If you decide not to have the Parcel returned, or do not provide any response within 28 days, we may, or may direct our subcontractor to, sell or dispose of the Parcel in the destination country. You will be responsible for our reasonable costs of disposing of the Parcel and our reasonable administration costs (which shall be up to a maximum of £10).

    • 7.16. Our Terms and Conditions for the International Send service are governed by established International Rules and Regulations, primarily the convention stated below, which we need to include for legal reasons.

    • 7.17. The Convention on the Contract for the International Carriage of Goods by Road, the Convention for the Unification of Certain Rules Relating to International Carriage by Air and the Warsaw Convention may apply to the delivery of a Parcel using the International Send service. If any such conventions apply, the relevant Convention will take precedence over these Terms and Conditions, if there is any conflict. Our liability for any loss, damage or late delivery of any Parcel will be governed by and limited in accordance with the relevant Convention.

  • 8. Tracking your parcel

    • 8.1. When you purchase any Return, Domestic or International Send Service, then depending on the service you have chosen, we may make available to you a Parcel track and trace facility via a link to our nominated subcontractor which will show:

      • a) when your Parcel was handed to us;
      • b) when the Parcel left the Doddle Store;
      • c) which carrier is contracted to carry the Parcel; and
      • d) when the Parcel has reached the intended recipient.
    • 8.2. We are not responsible for the Parcel track and trace facility and accept no liability if the facility is unavailable at any time. We provide no warranties as to the accuracy of the track and trace facility and it is provided on an "as is" basis and for indicative purposes only. Track and trace is not available for our Economy Send Service.

  • 9. Your obligations

    • 9.1. When using the Return, Domestic and/or International Send Services, it is your responsibility to ensure that the Parcel is correctly labelled (using labels provided by us) and addressed and adequately packaged to ensure the contents are protected against loss and damage.

    • 9.2. When using our International Send Service, you must make an accurate customs declaration when required by applicable customs regulations. Failure to do so will mean that your Parcel cannot be accepted by us for delivery.

    • 9.3. We reserve the right to request that you repackage a Parcel to meet the requirements referred to above and may, at our discretion, reject a Parcel if we consider that the Parcel is insufficiently or incorrectly packaged.

    • 9.4. In respect of the Economy Send Service, Parcels must not weigh more than 2kg nor exceed the following dimensions: For small Parcels the dimensions shall not exceed 45cm x 35cm x 16cm. For medium Parcels the longest side shall not exceed 120cm. If you add the two shortest dimensions and multiply them by two, add the length, the total calculation must be under 245cm. For example, a medium Parcel with dimensions 61cm x 46cm x 46cm Length 61cm, or a medium Parcel with dimensions 120cm x 30cm x 32cm, would be acceptable. In respect of the Next Day Send Service, Collect Service and Returns Service, Parcels must not weigh more than 16kg nor exceed our maximum stated combined dimensions of 150cm (e.g. 60cmx50cmx40cm) or a maximum length of 120cms. We strongly suggest that you check with the retailer that any Parcel(s) will be within these dimensions before using the Collect service.

  • 10. Prohibited and excluded items

    • 10.1. You must not use any of the Doddle Services to send or receive any Prohibited Items. It is your responsibility to check and declare to us whether a Parcel contains Prohibited Items. We, at all times, reserve the right to reject a Parcel containing Prohibited Items or Excluded Items.

    • 10.2. Our Prohibited Item and Excluded Item list for the Collect, Return and Domestic Send services can be found here: https://www.doddle.com/prohibited.

    • 10.3. Our Prohibited Item list for the International Send Service can be found here https://www.doddle.com/prohibited. In addition to it including any Prohibited Item, a Parcel will be deemed unacceptable for international delivery if:

      • a) it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation), ADR (European Road Transport Regulation on dangerous goods), any applicable government department or other relevant organisation (Dangerous Goods);
      • b) it contains counterfeit goods, animals, bullion, currency, banderols / tax stickers, bearer form negotiable instruments, precious metals and stones, jewellery, personal valuables, real or imitation firearms, parts thereof, weapons, explosives and ammunition, human remains, pornography or illegal narcotics / drugs or;
      • c) it contains any other item which we (or our subcontractors) decide cannot be carried safely or legally.
    • 10.4. We reserve the right to security X-ray scan and/or inspect any Parcel and its contents including random hand search by physically opening and inspecting the Parcel for security reasons or reasons of suspicion that unauthorised items may be contained therein and you acknowledge and agree that any Parcel may be opened and the contents examined by us during the course of the Doddle Services.

    • 10.5. If we have cause to open a Parcel in accordance with clause 10.4 above and no issues are found then we will repackage the Parcel at our own cost.

    • 10.6. If any Parcel contains, or we have reasonable suspicion that a Parcel contains, any Prohibited Item or Dangerous Goods:

      • a) we may deal with the Parcel (including any and all of its contents) at our sole and absolute discretion (without incurring any liability whatsoever to you and/or the intended recipient) including opening that Parcel, delaying processing of the Parcel or notification to or collection by you of the Parcel, disposing of the Parcel in whole or in part, or holding the Parcel for collection by you. We will be entitled to charge you: (i) the reasonable costs of disposal; and (ii) our reasonable administration costs (which shall be up to a maximum of £10);
      • b) we may suspend or cancel (without incurring any liability whatsoever to you) your MyDoddle membership until such time that we are satisfied that there will be no further breaches of clause 10.1; and
      • c) you agree to reimburse us for any reasonable costs, claims or liabilities that we incur as a result of you failing to comply with the requirements of this clause 10.
    • 10.7. If you use the Doddle Services to collect or send any Excluded Items these will be carried and/or handled by us entirely at your own risk. It is your responsibility to check and declare to us whether a Parcel contains any Excluded Items. We do not accept any liability for loss of any Excluded Item or any damage to, or made by, an Excluded Item which is sent or received using the Doddle Services.

    • 10.8. We may, acting reasonably, add or remove items from the list of Prohibited Items and/or Excluded Items without notice, but will publish the details of such additions or deletions on our Website. You must check the list of Prohibited Items and Excluded Items regularly and prior to using any of the Doddle Services. If you are unsure whether an item is a Prohibited Item or an Excluded Item please contact us at info@doddle.it or ask a member of staff at a Doddle Store.

  • 11. Sanctions Laws

    • 11.1. You must make sure that any Parcel that is handled by us (and/or any of our agents or subcontractors) in the provision of the Doddle Services is not prohibited under Sanctions Laws, for example because of its contents, its intended recipient or the country to or from which the Parcel is to be sent.

    • 11.2. If you use or attempt to use the Doddle Services for any Parcel which does not comply with Sanctions Laws or if we have reasonable suspicion that a Parcel does not comply with Sanctions Laws, then:

      • a) we may deal with the Parcel (including any and all of its contents) at our sole and absolute discretion (without incurring any liability whatsoever to you and/or the intended recipient) including opening that Parcel, delaying processing of the Parcel or notification to or collection by you of the Parcel, disposing of the Parcel in whole or in part, or holding the Parcel for collection by you. We will be entitled to charge you: (i) the reasonable costs of disposal; and (ii) our reasonable administration costs (which shall be up to a maximum of £10);
      • b) we may suspend or cancel (without incurring any liability whatsoever to you) your MyDoddle membership until such time that we are satisfied that there will be no further breaches of clause 11.1; and
      • c) you agree to indemnify us, our employees, subcontractors and agents for any costs, claims or liabilities that we incur as a result of you failing to comply with the requirements of this clause 11.

  • 12. Charges

    • 12.1. We will use our reasonable efforts to ensure that all pricing information on our Website is correct. Occasionally, however, an error may occur and the services we offer may be mispriced. In that event we will not be bound to provide our service at the misquoted price.

    • 12.2. We may vary the charges (including the monthly subscription charge for Doddle Unlimited and those charges referred to in clause 12.3 below) from time to time subject to providing you not less than 14 days' notice. We will also notify you of any special promotional prices that we may offer from time to time. Your continued use of the Doddle Services will be deemed to be acceptance of the varied fees and charges. No increase to the charges will be made with respect to an order for any Doddle Services that has been made before the effective date of the variation to the charges but before the Doddle Services have been completed.

    • 12.3. We reserve the right to apply additional charges in the following circumstances:

      • a) Any additional redelivery attempts made by our subcontractor where in relation to the Domestic or International Send services it has not been able to complete the delivery of the Parcel in accordance with the process set out in clauses 6.5 and/or 7.12;
      • b) Parcels which exceed our maximum standard weight (16kgs), maximum combined dimensions of 150cm (e.g. 60cmx50cmx40cm) or 130cm (e.g. 50x40x40) for Parcels sent outside of the UK, or the maximum length of 120cms, or which exceed the size and/or weight declared by you. If it is found that the size and/or weight of the Parcel is larger or heavier when checked by us then we may, at our discretion:
        • (i) in the case of the Collect service, hold the Parcel and notify you of our additional charges for the handling of the Parcel which must be paid before the Parcel is collected; and
        • (ii) in the case of Return, Domestic or International Send services, notify you of any additional charges for the return/delivery of the Parcel (with reference to its actual size and weight), which must be paid by you before we will accept the Parcel.

  • 13. Payment

    • 13.1. By providing your debit or credit card details, you authorise us to take payment from you (in accordance with these Terms and Conditions) for any Doddle Service that we provide to you.

    • 13.2. In the event of any agreed error in charging your debit or credit card, we will refund you using the payment method originally used. Refunds will take up to a maximum of 14 days from confirming the error to process.

  • 14. Our Liabilty to you

    Where you contract with us as a consumer, nothing in these Terms and Conditions shall be deemed to affect your statutory rights. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.

    • 14.1. If we fail to comply with these Terms and Conditions, we will be responsible for any loss or damage that you suffer that is a foreseeable result of our breach of the Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by both of us at the time we agreed to provide the Doddle Services.

    • 14.2. Whilst the Doddle Services may be used for limited commercial, business or re-sale purposes, our liability shall not in any event include business losses such as loss of business, loss of data, loss of profit, loss of business opportunity or business interruption.

    • 14.3. We will not be responsible if we or our subcontractors refuse to accept, process, return or deliver any Parcel which does not comply with these Terms and Conditions and shall have no liability to you in respect of any loss, damage, non-delivery, mis-delivery or delayed delivery of any Parcel which occurs as a result of any breach of your obligations under these Terms and Conditions.

    • 14.4. Although we shall use our reasonable endeavours to provide the Doddle Services within the estimated timescales, we cannot guarantee the times specified. If for whatever reason (other than in accordance with clause 16 below), a Parcel is not returned, or delivered, on time, we will return/deliver the Parcel as soon as reasonably possible and this clause 14.4 sets out our entire liability for late delivery, return or collection.

    • 14.5. We shall only be liable for Parcels whilst in transit (as defined in accordance with clause 6.9) or in storage in a Doddle Store. For the avoidance of doubt, we shall not be liable for any loss or damage to a Parcel once the Parcel has been left in a safe place in accordance with the recipient's instructions. We shall not be liable for any damage incurred to the packaging of the Parcel. We shall only be liable for loss of or damage to the contents of the Parcel(s) themselves in accordance with these Terms and Conditions.


    • Liability for loss or damage

      You are strongly encouraged to consider the Extended Liability Option set out in clause 14.8 for the Next Day Send Service if the value of your Parcel is in excess of the amount provided for in clause 14.6.
      Please note the Extended Liability Option is not available for the Economy Send Service or the International Send Service.

    • 14.6. Our liability for loss of or damage to any Parcel, whether caused negligently or otherwise, is limited per Parcel to the lower of:

      • a) the purchase price or replacement cost of the contents of the Parcel, or the part which has been lost or damaged; or
      • b) the cost of repairing any damage to the contents of the Parcel or the part which has been damaged, or
      • c) the declared value of the goods provided by you at the time you purchased the Doddle Services, or
      • d) £100.00 for the Collect service, Return Service and/or Next Day Send Service (unless an Extended Liability Option has been purchased pursuant to clause 14.8), or £20.00 for International Send services. No extended liability option is currently available for our Economy Send Service or International Send Service.
    • 14.7. In the case of a damaged Parcel where we offer to settle by paying the amount pursuant to these Terms and Conditions, you acknowledge that such payment is conditional upon you transferring title, ownership and possession of the damaged Parcel (or part thereof) to us and you will ensure that you shall do everything to effect such transfer of title, ownership and possession to us.


    • Extended Liability Option (for Next Day Send Services only)

      You should strongly consider separate insurance cover if your Parcel value is in excess of the amounts provided for in clause 14.6(d).

    • 14.8. At the time that you purchase the Next Day Send Service you may pay for an increase in our liability for loss or damage under the extended liability option ("Extended Liability Option") where our maximum liability per Parcel can be up to £2,500.00. The ranges and charges for the Extended Liability Option will be set out on our Website and will also be displayed or notified to you at the time that you arrange the Next Day Send Service.

    • 14.9. Our liability for loss of or damage to any Parcel will be pursuant to clause 14.6 limited to the amount of the Extended Liability Option selected by you. The Extended Liability Option is not an insurance policy.

  • 15. Making a claim

    • 15.1. Collect, Return and Domestic Send Services: For all claims for loss or damage to your goods, you must notify us in writing of your claim within 7 days of the date of delivery (or due date for delivery) or collection and you must provide full details of the actual claim within 14 of the date of delivery (or due date for delivery) or collection.

    • 15.2. International Send Service: For all claims for damage to your goods, you must notify us in writing of your claim within 14 days of the date on which you became aware of or should have become aware of the damage giving rise to such claim, save that no claim for any loss of any goods sent using the International Send service will be accepted until they have been missing for a minimum of at least 28 days from the date that the Parcel is accepted by us for delivery. We shall have no liability for any claim that is not notified to us within 9 months of the date delivery (or due date for delivery).

    • 15.3. The notice of your claim along with the claim itself must be in writing and submitted to info@doddle.it. Please note that the time limits set in clauses 15.1 and 15.2 are so that we are able to fully investigate the claim. Any delays may adversely affect our investigations and our ability to report to you on the alleged loss or damage.

    • 15.4. Following receipt of any claim for loss or damage we will make such investigations as we consider necessary to satisfy ourselves as to the validity of the claim. You acknowledge that we will require you to provide all relevant information about the Parcel, including proof of its value, estimates of repair costs and in the case of damage, to provide the Parcel and packaging for inspection. We reserve the right to retain any item that is the subject matter of a claim for damage for further inspection. Should we award any amount under these Terms and Conditions for damage to an item, we may retain ownership of this item for consideration of the claim transaction.

    • 15.5. We may, acting reasonably, reject any claim which does not adhere to the above criteria.

    • 15.6. In the event that we accept a refund is due to you, the refund will be made to the payment method of the original transaction within 14 days of our agreement that a refund is due.

  • 16. Events outside our control

    • 16.1. We shall not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations under these Terms and Conditions that is caused by an Event Outside Our Control.

    • 16.2. An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, exceptional and adverse weather conditions, accidents, traffic congestion, any public or private road being blocked, mechanical breakdown (including of machinery, equipment and vehicles), default of suppliers and/or subcontractors or failure of public or private telecommunications networks.

    • 16.3. If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms and Conditions:

      • a) we will contact you as soon as reasonably possible to notify you; and
      • b) our obligations under these Terms and Conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our performance of Doddle Services to you, we will restart the Doddle Services as soon as reasonably possible after the Event Outside Our Control is over.
    • 16.4. If as a result of an Event Outside Our Control we are not able to provide any Doddle Services to you for a period of more than two consecutive weeks, you may cancel the provision of the Doddle Services and (where applicable, in relation to the Return, Domestic and International Send services) shall make available the Parcel(s) for you to collect from the relevant Doddle Store.

  • 17. Cancellation

    • 17.1. We may suspend or cancel your MyDoddle account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

    • 17.2. You can cancel your MyDoddle account at any time by informing us in writing at info@doddle.it. Any request to cancel your MyDoddle account will be actioned as soon as possible and within a maximum of 7 working days, provided that there are no Parcels remaining to be collected by you at any Doddle Store. If you do cancel while a Parcel remains in the Doddle Store, your MyDoddle account will remain open (and you will continue to be bound by these Terms and Conditions) until such time as you have collected your Parcel.

    • 17.3. Once cancellation has taken effect, you will not be permitted to continue to use any of the Doddle Services. If you terminate your MyDoddle membership in its entirety, then you will not be able to reactivate the account number or register for a new account number using the same details as previously but will be required to re-register as a whole.

    • 17.4. The suspension or cancellation of your MyDoddle account and your right to use the Doddle Services shall not affect either party's statutory rights or liabilities.

  • 18. Information about us and how to contact us

    • 18.1. We are a company registered in England and Wales. Our company registration number is 08877008 and our registered office is at 22 Manchester Square London, W1U 3PT. Our registered VAT number is 186882058.

    • 18.2. If you have any questions or if you have any complaints, please contact us. You can contact us by emailing us at info@doddle.it.

    • 18.3. If we need to contact you or send you a notice, we may use your home address, email address or any other address that you have provided to us. You must keep your MyDoddle account updated with a valid email address. If you need to send us a notice, you can send this to us in writing by email to info@doddle.it, or by hand or by pre-paid post to Doddle Central, Ground Floor, 1 Pride Point Drive, Pride Park, Derby, DE24 8BX.

  • 19. How we may use your personal information

    • 19.1. We are committed to ensuring that your information is protected. We will use your personal information to provide you with the Doddle Services and for direct marketing purposes, in accordance with your preferences and the terms of our Privacy Policy https://www.doddle.com/privacy/.

  • 20. Miscellaneous

    • 20.1. We may use the services of any subcontractor for the purpose of fulfilling our obligations under these Terms and Conditions in whole or in part.

    • 20.2. You may not transfer any of your rights under these Terms and Conditions to any other person without our written agreement. We will not refuse to give our agreement without good reason. We may transfer our rights under these Terms and Conditions to another business, and we will always notify you in writing if this happens. This will not affect your rights under these Terms and Conditions.

    • 20.3. If you breach these Terms and Conditions and we choose to ignore this, or if we delay in enforcing any of our rights against you, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

    • 20.4. These Terms and Conditions, the Privacy Policy the Website Terms of Use and the Doddle Unlimited Subscription Terms and Conditions (if applicable) set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

    • 20.5. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    • 20.6. You accept and agree that it is not the intention of either of us that any third party shall have the right to enforce any provision of the Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

  • 21. Applicable Law

    These Terms and Conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within England and Wales. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

  • 22. Definitions

    • 22.1. "Collect Service" has the meaning given to it in clause 4.1.

    • 22.2. "Domestic Send Service" has the meaning given to it in clause 6.1.

    • 22.3. "Economy Send Service" has the meaning given to it in clause 6.2.

    • 22.4. "Integrated Retailers" has the meaning given to it in clause 5.3.

    • 22.5. "International Send Service" has the meaning given to it in clause 7.1.

    • 22.6. "MyDoddle Customer Number" has the meaning given to it in clause 2.4.

    • 22.7. "Next Day Send Service" has the meaning given to it in clause 6.2.

    • 22.8. "Non-Integrated Retailers" has the meaning given to it in clause 5.4.

    • 22.9. "Offer Description" means that part of the Website where certain terms and conditions in respect of specific services, offers and promotions are provided.

    • 22.10. "Return Service" has the meaning given to it in clause 5.2.

    • 22.11. "Special Terms and Conditions" means the terms and conditions in the Offer Description.

    • 22.12. "Terms and Conditions" means these terms and conditions and the Special Terms and Conditions.

    • 22.13. "Website" means the website located at www.doddle.com or any subsequent URL which may replace it.

Privacy Policy and Cookie Notice

Details of how we how we protect your privacy, and in particular how we gather, use, disclose and manage your data.

This website is provided by Doddle Parcel Services Limited.
The security of your personal information is important to us. This Privacy Policy is designed to help you feel more confident about the privacy and security of your information when using our website or accessing any of our services, including the Doddle apps ("Service").
By using our Service you agree to the collection and use of your personal information by us in accordance with this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not provide us with any information and do not use the Service.
This Privacy Policy (together with our Terms and Conditions) sets out the basis on which we process any personal information we collect from you, or that you provide to us through the Service.
If you have any questions or suggestions regarding our Privacy Policy, please contact us at info@doddle.it.
When used in this Privacy Policy, the terms "Company", "we", "our" and "us" mean Doddle Parcel Services Limited and the terms "you" and "your" mean you as a user of our Service.

  • 1. Age requirements

    We do not knowingly collect personal information from children under 16 years of age. If you are under 16 years old, please do not provide any personal information to us.

  • 2. Information we may collect from you

    • 2.1. We may collect and process the following information about you:

      • 2.1.1. information that you provide when registering for our Service;
      • 2.1.2. information that you provide in the course of using our Service, including information relating to Parcels you send through the Service, their contents and their recipients;
      • 2.1.3. information that you publish on your user profile;
      • 2.1.4. information that you authorise a third party (e.g. a social network such as Facebook) to share with us, such as your email address or other information that may identify you;
      • 2.1.5. correspondence, or a record of it, if you should contact us;
      • 2.1.6. surveys that you complete; and
      • 2.1.7. statistical data about your browsing actions and patterns which does not identify you. This means information about your computer and your use of our Services, including (where available) your IP address, unique mobile device identifier (UDID), International Mobile Equipment ID (IMEI), Android ID, device MAC address, browser information, operating system, timestamps, the pages that you request, applications downloaded, traffic data, location data, weblogs and other communication data, and the resources that you access.

  • 3. How we use your information

    • 3.1. We use information held about you in the following ways:

      • 3.1.1. to provide the Service;
      • 3.1.2. to ensure that the Service is presented in the most effective manner for you and for your computer or device;
      • 3.1.3. to identify you when you use the Service;
      • 3.1.4. to answer your questions and improve the Service;
      • 3.1.5. to notify you about changes to our Service;
      • 3.1.6. to provide you with updates and other information about special offers and new features of our Service; and
      • 3.1.7. for marketing purposes (including sending you promotional information about third parties) where you agree to this. If you change your mind about us processing your personal information for marketing purposes, please email us at info@doddle.it.

  • 4. How we share your information

    • 4.1. We may share your personal information with third parties in the following circumstances:

      • 4.1.1. for marketing purposes where you consent to this;
      • 4.1.2. to other members of the Company's group of companies, our partners and service providers for the purpose of: managing or administering certain aspects of our Service, for analytics purposes and to help us develop new services;
      • 4.1.3. to protect the rights, property or safety of us or other Service users;
      • 4.1.4. where we are obliged, or permitted, to do so by applicable law, regulation or legal process; or
      • 4.1.5. if we (or substantially all of our assets) are acquired by a third party, in which case personal information held by us about our users will be one of the transferred assets.
    • 4.2. We may pass aggregated information to third parties about how our users use our Service but this will not include information which could be used by them to identify you. In particular, we use Google Analytics. For further information on how Google uses data when you use our sites or apps, see the following www.google.com/policies/privacy/partners/, or any other URL Google may provide from time to time.

    • 4.3. We may, from time to time, use Google tracking tools to track user behaviour over time and across third party sites to improve the effectiveness of our online advertising. We collect information about what ads users view and whether they click on the ads. We use this information to improve and customise our advertising.

  • 5. Where we store your information

    • 5.1. We take appropriate organisational and technical measures to protect your personal information that we hold. We limit access to your personal information to those who we believe reasonably need to come into contact with that information in order to carry out their jobs.

    • 5.2. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by persons operating outside the EEA who work for us, one of our associated companies or a third party engaged by us. By submitting your personal information to us, you agree to such transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely at all times and in accordance with this Privacy Policy.

    • 5.3. Unfortunately, the transmission of information via the internet (including via mobile applications which utilise the internet, such as the Doddle apps) is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Service and any transmission is at your own risk.

    • 5.4. We will retain your information for as long as is necessary to fulfill any of the services we provide or to comply with applicable legislation, regulatory requests and relevant orders from competent courts.

  • 6. Cookies

    • 6.1. We use cookies and similar technologies such as local storage within our apps to provide and optimise our Service. You can control which cookies you get and which you keep on your device through your browser settings. Unless you have adjusted your browser's settings so that it will refuse our cookies, our system will issue cookies when you visit our website. However, if you do not accept cookies you may not be able to take advantage of many of the special features of the Service.

    • 6.2. We use cookies to keep track of the pages you and other visitors have been to on our Service, including serving advertisements which we believe are most likely to be of interest to you.

    • 6.3. All of the major browsers offer tips and guidance for managing the cookies available on your browser. There are also lots of different third party browser plug-ins and extensions available which you can download to make it easier to see and control your cookies.

    • 6.4. You can find out more about internet advertising by visiting the following websites: www.allaboutcookies.org, www.yourchoicesonline.eu, and www.networkadvertising.org. Some of these sites enable you to opt out of online behavioural advertising and other tracking cookies (in addition to the control settings on your browser).

    • 6.5. Please see Appendix 1 for a copy of our full cookie policy.

  • 7. Links

    Our Service may contain links to and from other websites and services. We do not have any control over third-party websites or services and we are not responsible for their privacy practices or content. Please exercise caution and check the individual privacy policy of any such websites or services (which may differ from our Privacy Policy) before you submit any personal information to them.

  • 8. Advertisers

    We may from time to time use third party advertisers or sponsors on our Service. In the event that we do so we will not disclose identifiable information about individuals but we may provide them with aggregated information about our users. We may also use such aggregated information to help advertisers reach the kind of audience they want to target (for example, men in London). We may make use of the personal information we have collected from you to enable us to comply with our advertisers' and sponsors' wishes by displaying their advertisement to that target audience.

  • 9. Keeping your account secure

    • 9.1. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Service, you are responsible for keeping this password confidential and you are responsible for any misuse of such information. You must change your password on a regular basis and must not share your password with anyone.

    • 9.2. You are solely responsible for the security and confidentiality of your account. Please ensure that you do not allow anyone else to access the Service in your name and sign off after you have finished accessing your account.

    • 9.3. You are responsible for all orders, and for the accuracy of all information, sent via the internet using your user ID, password or any other personal identification used to identify you on the Service.

    • 9.4. You will be liable to us for all orders or transactions placed by use of your user ID and password, even if such use might be wrongful. We will not be liable to you for any loss that you may incur as a result of misuse of your user ID and password, and we accept no liability resulting from its unauthorised use, whether fraudulent or otherwise.

  • 10. Your rights

    • 10.1. You have the right to ask us not to process your personal information for marketing purposes. We will inform you, before collecting your personal information, if we intend to use your personal information for such purposes or if we intend to disclose your personal information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms or registration pages we use to collect your information.

    • 10.2. If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by emailing us at info@doddle.it.

  • 11. Access to information

    • 11.1. You have the right to access information held about you. Your right of access can be exercised in accordance with UK data protection laws. Any access request may be subject to a small administrative fee to meet our costs in providing you with details of the information we hold about you. If you wish to request a copy of the information we hold about you, please write to us at Doddle Parcel Services Limited, 22 Manchester Square, London W1U 3PT.

    • 11.2. If you believe that any information we are holding on you is incorrect or incomplete, please contact us at the above address or via email to info@doddle.it. We will correct any information which we find to be incorrect.

  • 12. Changes to our privacy policy

    We occasionally modify our Privacy Policy and any changes we may make to it in the future will be posted on this page and, where appropriate, notified to you by e-mail or other message.

  • Appendix 1

    Doddle Cookie Policy

    • What are cookies?

      Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device.

    • What are cookies used for?

      Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience.

    • What types of cookies does Doddle use?

      There are generally four categories of cookies: "Strictly Necessary". "Performance", "Functionality", and "Targeting". Doddle routinely uses only strictly necessary cookies on this Service. You can find out more about each cookie category below.

      Strictly Necessary Cookies. These cookies are essential, as they enable you to move around the Service and use its features, such as accessing logged in or secure areas.

      Performance Cookies. These cookies collect information about how you have used the Service, for example, information related to the unique username you have provided, so that less strain is placed on our backend infrastructure. These cookies may also be used to allow us to know that you have logged in so that we can serve you fresher content than a user who has never logged in. We also use cookies to track aggregate Service usage and experiment with new features and changes on the Service. The information collected is used to improve how the Service works.

      Functionality Cookies. These cookies allow us to remember how you’re logged in, whether you chose to no longer see advertisements, whether you made an edit to an article on the Service while logged out, when you logged in or out, the state or history of Service tools you’ve used. These cookies also allow us to tailor the Service to provide enhanced features and content for you and to remember how you’ve customized the Service in other ways, such as customizing the toolbars we offer in the right column of every page. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services.

      Targeting Cookies. Doddle, our advertising partners or other third party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services other than Doddle. This information may be shared with organizations outside Doddle, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate Service usage statistics and aggregate Service testing.

    • First and third party cookies

      First-party cookies are cookies that belong to Doddle, third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for Doddle, for example to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.

    • How long will cookies stay on my device?

      The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

    • How to control and delete cookies

      If you want to delete cookies follow the instructions at http://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html. Note that if you set your browser to disable cookies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly. You can find out more information cookie settings at third-party information sites, such as www.allaboutcookies.org.

Doddle Unlimited - Subscription Service

The terms that apply to our Doddle Unlimited Subscription service.

These terms and conditions govern your use of the Doddle Unlimited service. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these terms and conditions, please do not subscribe to or use the Doddle Unlimited service. If you have any questions on the terms and conditions, please contact info@doddle.it

  • 1. Doddle Unlimited service

    • 1.1. If you subscribe to Doddle Unlimited you will receive the benefit of unlimited collections at Doddle Stores using our Collect Service and 10% off our Domestic and International Send Service prices, in return for a monthly subscription fee. The current monthly subscription fee is as detailed on our website or any other communication that we may send to you. The subscription fee is payable monthly in advance.

    • 1.2. Doddle Unlimited only applies to the Return Service offered by Doddle in respect of Non-Integrated Retailers.

    • 1.3. For full terms and conditions relating to all our Doddle Services please refer to the Doddle Services terms and conditions available at www.doddle.com/terms (the "Doddle Services Terms"). Subject to clause 1.2, the Doddle Services Terms shall apply to your use of the Collect, Return and Domestic and International Send Services under your Doddle Unlimited subscription unless otherwise stated in these terms and conditions. Any capitalised words or phrases used in these terms and conditions shall have the same meaning as in the Doddle Services Terms unless expressly stated otherwise.

    • 1.4. Doddle Unlimited is available to new customers and existing MyDoddle members.

    • 1.5. To subscribe to Doddle Unlimited you must complete the registration form found here https://www.doddle.com/register. Once we have accepted your registration you will be provided with a unique Doddle Unlimited account number.

    • 1.6. Existing MyDoddle members will be able to link their Doddle Unlimited subscription to their My Doddle account to manage their subscription and membership in one location.

    • 1.7. Fraudulent, incomplete or incorrectly completed registration forms will not be accepted. You will not be able to benefit from Doddle Unlimited unless the registration form has been correctly completed and you have received your unique Doddle Unlimited account number from us.

    • 1.8. Once you have registered for Doddle Unlimited, it will automatically renew on a monthly basis until cancelled. For full cancellation details please see the Cancellation terms below.

    • 1.9. We reserve the right to immediately suspend or cancel your membership to Doddle Unlimited and your My Doddle account if we suspect that you are acting dishonestly or fraudulently (this includes providing any false customer registration details).

  • 2. Amendments to Doddle Unlimited

    • 2.1. We may update these terms and conditions or the Doddle Unlimited offer from time to time for legal or regulatory reasons or to allow the proper operation of the service. Any material changes which affect your Doddle Unlimited subscription will be notified to you by email and will apply after we have given notice. If you continue to use Doddle Unlimited after any changes have come into effect, your continued use will be deemed to be acceptance of any such changes.

  • 3. Doddle Unlimited Subscription

    • 3.1. When signing up to Doddle Unlimited, you will be required to provide your debit/credit card details and the first payment will be taken on the date that you sign up, when we will deduct the first monthly charge using the debit/credit card details provided.

  • 4.Collect, Send and Return (Non-Integrated Retailers) services

    • 4.1. The terms relating to payment for the Collect service found under clause 4.6 of the Doddle Services Terms will not apply during your subscription to Doddle Unlimited. The charges for the Domestic/International Send services under clauses 6.5 and 7.2 of the Doddle Services Terms and Returns to Non-Integrated Retailers under clause 5.4 of the Doddle Service Terms will be discounted by 10% for the duration of the subscription period.

    • 4.2. The provisions of clause 4.9 of the Doddle Services Terms relating to the Collect service will still apply. If any Parcel has not been collected within 7 days then we may, at our discretion, return the Parcel to the retailer, in which case you will be responsible for reimbursing us for the costs of a standard delivery to the retailer's return address and our reasonable administration costs (which shall be up to a maximum of £10). Any such costs will be deducted from the debit/credit card registered under your MyDoddle account.

  • 5. Charges

    • 5.1. We will begin charging you the subscription fee on the date that you sign up for a Doddle unlimited subscription. The subscription fee is payable monthly in advance (each a "Subscription Month"). Payment will be charged against the debit/credit card details provided when completing the registration form. You shall ensure that any debit/credit card details you provide are accurate and up to date.

    • 5.2. We may vary the charges for Doddle Unlimited from time to time subject to providing you with not less than 14 days' notice. We will also notify you of any special promotional prices that we may offer from time to time. Your continued use of Doddle Unlimited will be deemed to be acceptance of any varied cost of subscription. Any increase in the cost shall apply from the start of the next Subscription Month after we notify you of the increase in cost.

  • 6. Additional charges

    • 6.2. We reserve the right to apply additional charges as set out clause 12.3 of our Doddle Services Terms. Any additional charge incurred will be payable before collection or before we accept the Parcel for sending in a Doddle Store or using the credit/debit card details registered for payments under your MyDoddle account.

  • 7. Payment

    • 7.1. By providing your debit/credit card details you authorise us to take a monthly payment in advance from you for your subscription to Doddle Unlimited.

    • 7.2. In the event of any agreed error in charging your debit/credit card we will refund you using the payment method originally used. Refunds will take up to 14 days from confirmation of the error to process.

    • 7.3. Once you have signed up for Doddle Unlimited, your membership will automatically continue at the monthly subscription rate and the subscription fee will be deducted from the payment card you registered on a monthly basis until you cancel the service. For full cancellation details please see the Cancellation terms below.

  • 8. Cancellation

    • 8.1. We may cancel or suspend your subscription to Doddle Unlimited immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions or the Doddle Services Terms.

    • 8.2. You have a statutory right to cancel your subscription to Doddle Unlimited within 14 calendar days starting the day after we send you your unique Doddle Unlimited account number. If you cancel within the 14 day period you will receive a full refund of any subscription charges you have paid within 14 days of your notice to cancel. If you use any Doddle Services within the initial 14 day period then you will be taken to have waived your statutory right to cancel. This does not affect your cancellation rights under clause 8.6 below.

    • 8.3. Cancellation of your Doddle Unlimited subscription can be done by either terminating your MyDoddle account in its entirety or by changing your account to a 'Pay As You Doddle' status only. In either case this will be actioned as soon as possible and within a maximum of 7 working days.

    • 8.4. If you terminate your MyDoddle membership in its entirety, then you will not be able to reactivate the account number or register for a new account number using the same details as previously but will be required to re-register as a whole.

    • 8.5. You can cancel your subscription to Doddle Unlimited within the 14 day period referred to above on the Doddle Site, or by emailing your request to info@doddle.it. An example Cancellation Form is provided at Appendix 1. For security purposes your request must be made from the same email account that you used to sign up to Doddle Unlimited.

    • 8.6. After the expiry of the 14 calendar day period referred to in clause 8.2 above, you may still cancel your membership to Doddle Unlimited at any time on the Doddle Site or by informing us in writing at info@doddle.it but will not be entitled to any refund of any monthly subscription fee paid in advance. Cancellation will take effect a maximum of 7 working days after the request is received.

    • 8.7. If you choose to cancel your subscription to Doddle Unlimited before the end of your free trial period, then no monthly charges will be deducted.

    • 8.8. If you choose to cancel your subscription to Doddle Unlimited after the monthly charges have commenced, your subscription (and the monthly payments) shall cease at the end of the Subscription Month in which you gave us notice to cancel, provided that such notice is given not less than 7 working days before the end of that Subscription Month.

    • 8.9. If you give us notice to cancel less than 7 days before the end of a Subscription Month, we will use reasonable endeavours to cancel your subscription that month. However, in the event we are unable to do so, your Doddle Unlimited subscription shall not expire until the end of the following Subscription Month, and an additional monthly payment shall be payable by you. You will have the benefit of the Doddle Unlimited service up to the end of the last Subscription Month in which a payment is taken.

    • 8.10. No full or partial refunds or credits will be provided if you cancel your subscription to Doddle Unlimited.

    • 8.11. On cancellation of your subscription to Doddle Unlimited, and with effect from the end of your last Subscription Month, you will no longer benefit from 10% off the Domestic and International Send service prices, unlimited collections from Doddle Stores or Returns to Non-Integrated Retailers. You will therefore be charged for any Parcels delivered to a Doddle Store for collection, or collected by you after the end of the last Subscription Month even if the Parcel was available for collection before this time.

    • 8.12. After cancelling your Doddle Unlimited subscription, you will continue to be a MyDoddle member and will be able to use Doddle Services on a Pay as You Doddle basis, unless you have cancelled your Doddle membership in its entirety in accordance with clause 8.5 above.

    • 8.13. The suspension or cancellation of your subscription to Doddle Unlimited and your right to use the Collect or Send services shall not affect either party's statutory rights or liabilities.


    • APPENDIX 1

      CANCELLATION FORM

      (Please complete and return this form ONLY IF YOU WISH TO CANCEL this agreement)
      To:
      I hereby give notice that I wish to cancel my subscription for Doddle Unlimited [and my MyDoddle account] – my unique Doddle Unlimited account number is [xxxxx] [and my MyDoddle customer account number is [xxxxxx]].
      Full name:

      Signature

      Email address:

      Date:

The Doddle Referral Scheme

Details of the operation of our rewards referral scheme.

These terms and conditions govern your access to the benefits provided by the Doddle Referral Scheme (the "Referral Scheme"). They should be read in conjunction with the terms and conditions which apply to you as a My Doddle account holder, and where applicable a subscriber of the Doddle Unlimited service. Please read them carefully as they affect your rights and liabilities under the law. If you have any questions on the terms and conditions, please contact us at info@doddle.it

  • 1. The Referral Scheme

    • 1.1. You must sign up for a My Doddle account (as either a Doddle Unlimited or a Pay As You Doddle customer) to benefit from Referral Scheme rewards.

    • 1.2. For every five new customers you refer to Doddle, who sign up for a My Doddle account using your unique URL, you will receive:

      • 1.2.1. if you are a Doddle Unlimited customer, one month's free subscription (in addition to any introductory offer you may receive on signing up for Doddle Unlimited) up to a maximum of 12 months; or
      • 1.2.2. if you are a Pay As You Doddle customer, 30 days of unlimited free collections at Doddle Stores using Doddle's Collect service up to a maximum of 360 days. If you wish to continue to benefit from unlimited use of Doddle's Collect service after that period, you can subscribe to Doddle Unlimited.
    • 1.3. Normal Doddle restrictions apply. For full terms and conditions applicable to the Collect service please see http://www.doddle.com/terms.

    • 1.4. Referral Scheme rewards are applied at the point they are earned, taking into account any previously earned rewards. That means for Doddle Unlimited customers, the one month's free subscription will be applied in the next month in which you are due to pay a subscription charge. If you're a Pay As You Doddle customer, your 30 days of unlimited free collections will start immediately, or be added on to the end of any other free collection period that you have the benefit of.

    • 1.5. Referral Scheme rewards are provided based on your membership plan at the date the reward is earned, and will not take account of any pending request to change to a different plan.

    • 1.6. We reserve the right to immediately cancel or suspend your access to the benefits provided by the Referral Scheme if we suspect that you are acting dishonestly or fraudulently (this includes your unique URL being used by persons providing false customer registration details).

  • 2. Amendments to the Referral Scheme

    • 2.1. We may update these terms and conditions or the Referral Scheme offer from time to time for legal or regulatory reasons or to allow the proper operation of the Referral Scheme. Any changes which affect your use of the Doddle Referral Scheme will be notified to you via email. The changes will apply to the Referral Scheme after we have given notice. If you continue to use either the Subscription Service or the Doddle Services through your My Doddle account after any changes come into effect your continued use indicates your agreement to be bound by the new terms and conditions.

  • 3. Cancellation/Suspension

    • 3.1. We may cancel or suspend your access to the benefits provided by the Referral Scheme immediately at our reasonable discretion or if you are in breach of your obligations under these terms and conditions or any other terms and conditions which apply to you.

Doddle Runner Terms & Conditions

The terms that govern your use of the Doddle Runner Services.

These terms and conditions incorporate the Doddle Services Terms and Conditions (the "Doddle Service Terms") and are additional to those Doddle Service Terms and Conditions. Accordingly, any definitions in the Doddle Service Terms are incorporated into these Doddle Runner Terms. In the event of any conflict between these Doddle Runner
Terms and the Doddle Service Terms, the Doddle Service Terms shall take precedence.
Please read the Doddle Service Terms and Conditions and the Doddle Runner Terms carefully as they affect your rights and liabilities under the law.
If you do not agree to these terms and conditions, please do not subscribe to or use the Runner Services. If you have any questions on these terms and conditions, please contact info@doddle.it.

  • 1. Runner Services

    • 1.1. Doddle runner services includes the Pick-Up Services and Drop-Off Services set out below. In accordance with these Doddle Runner Terms, Doddle customers can request that a Doddle runner ("Runner") carry their Parcels (for collection, send or return) to or from a Doddle Store (the "Runner Services").

    • 1.2. You must be a MyDoddle member to use the Runner Services. Click here www.doddle.com for more information

    • 1.3. To provide you with the Runner Services, we need to collect some personal information from you. We will only use your personal information to provide you with the Runner Services, any other Doddle Services you use and for direct marketing purposes (where you have consented to this), at all times in accordance with the terms of our Privacy Policy.

    • 1.4. When signing up to use the Runner Services you will have provided us with your debit or credit card details. Payment of the relevant Runner Services charges will be taken from you using those card details in accordance with the terms below.

    • 1.5. You are responsible for the timely payment of the charges and for providing Doddle with a valid credit card account for payment of all fees at all times.

    • 1.6. Doddle uses a third-party payment processor (the "Payment Processor") to link your credit card details to your MyDoddle Account and the Runner App. The processing of payments or credits, as applicable, in connection with your use of the Runner Services will be subject to the terms, conditions and privacy policies of your credit card issuer in addition to Doddle Service Terms. Doddle is not responsible for any errors by the Payment Processor. In connection with your use of the Runner Services, we will obtain certain transaction details, which we will use solely in accordance with our Privacy Policy.

  • 2. Pick-Up Service

    • 2.1. The runner pick-up service allows you to return items to retailers or send Parcels to any UK address (excluding any PO Box, BFPO address, military base, HM Prison or restricted Government building) by booking a Runner through the Runner mobile application (the "Runner App") to collect your Parcel(s) from a specified location within the Doddle Runner operational area (the "Catchment Area") and take it to a Doddle Store to be sent or returned (the "Pick-Up Service"). A Runner will collect up to a maximum of 5 Parcels per booking.

    • 2.2. Once you have selected a Runner and confirmed your booking, a contract takes effect between you and Doddle. Your Parcel(s) will then be collected from you by a Runner, taken to a Doddle Store and sent from the Doddle Store.

    • 2.3. When submitting a request for the Pick-Up Service via the Runner App, you must upload a photograph of your Parcel before it is packaged.


    • Pick-Up Charges

    • 2.4. The total charge for the Pick-Up Service includes the Runner Cost (defined below) and the postal charges (the "Combined Runner Cost").

    • 2.5. You will be charged a call-out fee for the Runner to pick-up your Parcel(s) from you (the "Runner Cost"). The amount of the Runner Cost will be notified to you in the Runner App prior to placing an order for the Pick-Up Service. One Runner Cost will payable per booking (for up to a maximum of 5 Parcels).

    • 2.6. The postal charges for sending a Parcel (in addition to the Runner Cost) will depend on the size and weight of the Parcel and where the Parcel is being sent to.

    • 2.7. If you wish to be provided with a price estimate for the postal charges, you must enter the approximate weight and dimensions of your Parcel into the Runner App, which will provide you with an estimated price or price range. Please note that this range is only an estimate and the actual charges payable by you will be calculated once your Parcel is processed at a Doddle Store.

    • 2.8. If you wish to be provided with a price estimate for the postal charges, you must enter the approximate weight and dimensions of your Parcel into the Runner App, which will provide you with an estimated price or price range. Please note that this range is only an estimate and the actual charges payable by you will be calculated once your Parcel is processed at a Doddle Store.

    • 2.9. The actual Combined Runner Cost for your use of the Pick-Up Service will be taken from you using the card details provided once the postal charges are confirmed in the Doddle Store.


    • Cancelling the Pick-Up Service

    • 2.10. You may cancel the Pick-Up Service any time prior to the point at which the Runner picks up your Parcel from your specified location.

    • 2.11. If you cancel the Pick-Up Service after you receive a message via the Runner App that the Runner is two minutes away from your location you will still be charged the Runner Cost.


    • Meeting a Runner for the Pick-Up Service

    • 2.12. When booking a Runner, you will be told a time slot in which the Runner will come to pick-up your Parcel(s). If this time slot is not suitable, please contact us via the Runner App to rearrange. You will be charged by your mobile service provider for the cost of a standard call to a UK mobile.

    • 2.13. When you book a Runner, you will receive a booking barcode which you must present to the Runner, together with ID and proof of address in accordance with clause 6.1, when they collect your Parcel(s) from you.

    • 2.14. Once at your specified location, the Runner will check your barcode and that your Parcel matches the photograph of the Parcel that you uploaded via the Runner App.

    • 2.15. If the Runner is unable to locate or contact you at your specified location, the Runner will attempt to contact you via your contact telephone number. If the Runner is unable, within 5 minutes of arriving at your specified location, to contact you or pick-up the Parcel, the Runner will abort the pick-up and you will still be charged the Runner Cost.


    • Right to Reject

    • 2.16. If a Runner identifies or suspects that a Parcel exceeds our maximum weight or dimension requirements, the Runner may refuse to accept the Parcel.

    • 2.17. If a Doddle Store subsequently identifies that a Parcel exceeds our maximum weight or dimension requirements, the Parcel will not be sent and we will do our best to get the Parcel back to you. This may involve sending the Parcel to you, or asking you to come in to the Doddle Store collect it.

  • 3. Drop-Off Service

    • 3.1. When your MyDoddle Parcel arrives for collection at one of the eligible Doddle Stores you will be sent an email offering you the Drop-Off Service (as defined below).

    • 3.2. The runner drop-off service allows you to book a Runner to drop off your Parcel(s) to a specified address within the Catchment Area via the drop-off browser portal ("Drop-Off Portal") (the "Drop-Off Service"). A Runner will drop-off up to a maximum of 5 Parcels per booking.

    • 3.3. If you have not previously provided your debit or credit card details, you will need to provide those details before you can use the Drop-Off Service. When providing your debit or credit card details for the Drop-Off Service, you also consent for us to use those card details to automatically charge you for all future collections via the Drop-Off Service, in a Doddle Store or for any other Doddle service.

    • 3.4. Once you have selected a Runner and confirmed your booking via the Drop-Off Portal, a contract takes effect between you and Doddle. Your Parcel will then be collected from the Doddle Store by a Runner and despatched to your location to drop-off your Parcel. A Runner will


    • Drop-Off Charges

    • 3.5. You will be charged a call-out fee for the Runner to drop-off your Parcel(s) (the "Drop-Off Charge"), together with the ordinary collection charge (subject to applicable discounts) payable if you are a Pay As You Doddle Member. The amount of the Drop-Off Charge will be notified to you in the Drop-Off Portal prior to placing an order for the Drop-Off Service.

    • 3.6. One Drop-Off Charge will payable per booking (for up to a maximum of 5 Parcels), although Pay As You Doddle Members will be liable for the ordinary collection charge for each Parcel.


    • Timing of Payments

    • 3.7. We will take payment of the Drop-Off Charge from you confirm your order via the Drop-off Portal.

    • 3.8. If you are an existing MyDoddle member, we already have your card details and you have previously consented to being automatically charged for collections, we will take payment of the collection charge (if applicable) when your Parcel arrives at a Doddle Store.

    • 3.9. If you are a new MyDoddle member or an existing MyDoddle member but you have not previously consented to being automatically charged for collections, you agree that payment of the collection charge (if applicable) will be taken from you (using the card details that you have provided) once you confirm your order via the Drop-off Portal.Drop-Off Service Cut-off Times

    • 3.10. If you book the Drop-Off Service before 14:30 Monday to Friday (inclusive), we will use all reasonable endeavours to drop-off your Parcel(s) before 17:30 that same day.

    • 3.11. In the event of a delay, we will contact you to agree alternative arrangements to drop-off your Parcel(s).

    • 3.12. If further Parcels (up to a maximum of 5 Parcels in total) for you arrive into the same store after the initial Drop-Off Service has been booked but before the Runner has been dispatched, they too will be dropped off as part of the same booking.


    • Meeting a Runner for the Drop-Off Service

    • 3.13. When you book a Runner, you will receive a confirmation email which you must present to the Runner when they drop-off your Parcel, together with ID and proof of address in accordance with clause 6.1.

    • 3.14. If the Runner is unable to locate or contact you at your specified location, the Runner will attempt to contact you via your contact telephone number. If the Runner is unable, within 5 minutes of arriving at your specified location, to contact you, the Runner will abort the drop-off and you will still be charged the Drop-Off Charge.

    • 3.15. In the event of an aborted drop-off, your Parcel(s) will be returned to the Doddle Store to which it was ordered and you may re-book the Drop-Off Service (subject to the payment of an additional Drop-off Charge) or collect your Parcel(s) in store.


    • Cancelling a Runner Drop-Off

    • 3.16. You may cancel a booked Drop-Off Service by following the instructions on your confirmation email. You will be charged the Drop-off Charge if you cancel the booking once the Runner has been despatched.

    • 3.17. You can track the status of your Parcel(s) in your MyDoddle members area of our Website.


    • Right to Reject

    • 3.18. If we identify that a Parcel exceeds our maximum weight or dimension requirements when it arrives in store, we may refuse to provide the Drop-Off Service. We will contact you and let you know that you must come into the Doddle Store to collect it.


    • Please note that the following clauses apply to both the Pick-Up Service and the Drop-Off Service.

  • 4. Oversize Parcels

    Parcels must not weigh more than 16kg nor exceed our maximum stated combined dimensions of 150cm (e.g. 60cmx50cmx40cm) or a maximum length of 120cm.

  • 5. Prohibited Items

    • 5.1. You must not use the Pick-Up Service to send any Prohibited Items. Our list of Prohibited Items can be found here.

    • 5.2. If a Runner identifies or suspects that a Parcel contains a Prohibited Item, the Runner may refuse to accept the Parcel.

    • 5.3. If a Doddle Store identifies that a Parcel contains a Prohibited Item, the Parcel will not be sent and we will do our best to get the Parcel back to you. This may involve sending the Parcel to you, or asking you to come in to the Doddle Store collect it.

    • 5.4. Further information on our requirements and processes relating to Prohibited Items can be found in the Doddle Service Terms.

  • 6. Identification

    • 6.1. On the first occasion that you use a Runner, you must show the Runner a form of original photo ID and proof of address.

    • 6.2. You may arrange for a third party to give your Parcel(s) to, or collect your Parcel(s) from, a Runner, provided that:

      • 6.2.1. you have previously shown your photo ID and proof of address to a Runner; and
      • 6.2.2. the third party presents your booking barcode or drop-off email confirmation to the Runner.

  • 7. Our liability to you

    • 7.1. Our liability for loss of or damage to any Parcel, whether caused negligently or otherwise, is limited per Parcel to the lower of:

      • 7.1.1. the purchase price or replacement cost of the contents of the Parcel, or the part which has been lost or damaged;
      • 7.1.2. the cost of repairing any damage to the contents of the Parcel or the part which has been damaged;
      • 7.1.3. the declared value of the goods provided by you at the time you purchased the Doddle Services; or
      • 7.1.4. £100.00.

Doddle Neighbour Terms & Conditions

The terms that govern your use of the Doddle Neighbour Services.

Please read both the Doddle Service Terms and the Doddle Neighbour Terms carefully as they affect your rights and liabilities under the law. If you do not agree to these terms and conditions, please do not subscribe to or use the Doddle Neighbour Services (as defined below).

If you have any questions on these terms and conditions, please contact info@doddle.it.

  • 1. Doddle Neighbour Services

    • 1.1. The services provided through the Doddle Neighbour Services website (the "Site") enable you to:

      • 1.1.1. arrange for Parcels to be delivered to a Doddle Neighbour Neighbour ("Neighbour"), from whom you can collect your Parcels ("Doddle Neighbour Collection Service"); and
      • 1.1.2. return items to retailers or send Parcels to any UK address (excluding any PO Box, BFPO address, military base, HM Prison or restricted Government building) by dropping Parcels off with a Neighbour ("Neighbour") ("Doddle Neighbour Sending Service"),

    • (together, the "Doddle Neighbour Services").

    • 1.2. You must be a MyDoddle member in order to use the Doddle Neighbour Services. Click here www.doddle.com to become a MyDoddle member.

    • 1.3. In order to provide you with the Doddle NeighbourServices, we need to collect some personal information from you. We will only use your personal information to provide you with the Doddle Neighbour Services, any other Doddle Services you use and for direct marketing purposes, at all times in accordance with the terms of our Privacy Policy.

    • 1.4. When using the Doddle Neighbour Services you shall be respectful at all times of the Neighbours and their homes. Any harassment or abuse of our Neighbours will not be tolerated.

  • 2. Doddle Neighbour Collection Service

    • 2.1. When you arrange for a Parcel to be delivered to a Doddle Store we will, if the Doddle Neighbour Collection Service is available, send you an email asking if you wish to use the Doddle Neighbour Collection Service.

    • 2.2. To use the Doddle Neighbour Collection Service, you must enter a postcode from which you wish to pick up the Parcel. We will then present you with a list of available Neighbours. Once you have selected a Neighbour and confirmed that you would like them to collect your Parcel on your behalf, a contract takes effect between you and Doddle, and that Neighbour will pick up your Parcel from the Doddle Store. Once the Neighbour has taken your Parcel back to their address, we will send you a unique collection code notifying you that your Parcel is ready for collection.

    • 2.3. You may only pick up your Parcel from a Neighbour within specified time slots as notified to you on the Site or via email.

    • 2.4 When collecting your Parcel from the Neighbour, youm ust provide the Neighbour with your MyDoddle customer number, your collection code and a form of ID (see here for a list of acceptable forms of ID). You may ask someone else to pick up the Parcel on your behalf provided that they provide the Neighbour with your MyDoddle customer number, your collection code, a form of your ID and a form of their ID.

    • 2.5. If you have not picked up your Parcel, we will send you reminders. If you do not collect your Parcel from the Neighbour within 7 days of the initial email informing you that your Parcel has been received by the Doddle Store, the Neighbour will return the Parcel to the relevant Doddle Store. We may, at our discretion, return the Parcel to the sender, in which case you may be responsible for reimbursing us for the costs of a standard delivery to the sender's return address and our reasonable administration costs (which shall be up to a maximum of £10).

    • 2.6. From time to time, a Neighbour may become unavailable at short notice after you have booked them to carry out the Doddle Neighbour Collection Service. If this occurs, we will do as much as we can to get your parcel to you and make this as painless as possible. In most cases the relevant Doddle Store will contact you to agree next steps for you to access your Parcel. This may involve the use of a different Neighbour or you collecting the Parcel from the Doddle Store.

    • 2.7. If your Neighbour is not at their address at your scheduled pick up time, please contact the Neighbour. If the Neighbour is not available you will be automatically diverted to a Doddle Store or our customer services team who will be able to help. You will be charged by your mobile service provider for the cost of a standard call to a UK mobile.

    • 2.8. If you cancel a Doddle Neighbour Collection Service and your Neighbour has already collected your Parcel from the Doddle Store, we will inform you when your Parcel has been returned to the Doddle Store by the Neighbour and is ready for you to collect.

  • 3. Doddle Neighbour Sending Service

    • 3.1. If you use the Doddle Neighbour Sending Service, you can drop Parcels off at the Neighbour's address within specified time slots and the Neighbour will take your Parcels to a Doddle Store on your behalf.

    • 3.2. When booking a Neighbour under the Doddle Neighbour Sending Service, you can select a Neighbour via the Site and you will be able to see when that Neighbour is available. When you drop off your Parcel with the Neighbour, the Neighbour will scan the Parcel, acknowledge its receipt and a confirmation notification will be sent to you, at which point a contract takes effect between you and Doddle.

    • 3.3. If you do not drop off your Parcel with the Neighbour, the job will be removed from the Neighbour's job list after 7 days and you will not be able to drop off your Parcel after this time period has lapsed.

    • 3.4. You cannot cancel the Doddle Neighbour Sending Service once the Neighbour has collected your Parcel. If you wish to take a Parcel back once dropped off with a Neighbour, this may be possible depending on the timing and accessibility of the Parcel, but you may still be charged a fee.

    • 3.5. Once you have dropped off your Parcel with the Neighbour, it will be sent from the Doddle Store the following working day. Save that, if a Parcel is dropped off with a Neighbour on a Thursday, it may not be taken to a Doddle Store and be sent until the following Monday (as Neighbours do not work on Fridays).

  • 4. Charges


    Doddle Neighbour Collection Service

    • 4.1. You will not be charged an additional fee for using the Doddle Neighbour Collection Service. Depending on whether you are a Doddle Unlimited member or a MyDoddle member, you will be charged for a collection accordingly.


    • Doddle Neighbour Sending Service

    • 4.2. The charges for using the Doddle Neighbour Sending Services will depend on the size and weight of the Parcel and where the Parcel is being sent from/to.

    • 4.3. If you wish to be provided with a price estimate for sending a Parcel through the Doddle Neighbour Sending Service, you must enter the approximate weight and dimensions of your Parcel into the Site, which will provide you with an estimated price or price range. Please note that this range is only an estimate and the actual charges payable by you will be calculated once your Parcel is processed at a Doddle Store.

    • 4.4. If, following the processing of your Parcel at a Doddle Store, the dimensions and/or weight of your Parcel are inconsistent with those provided by you via the Site, and the actual cost of sending exceeds the estimated price range as a result, you will be charged the actual cost of sending the Parcel.

    • 4.5. The actual charges for your use of the Doddle Neighbour Sending Service will be notified to you via email, once calculated in a Doddle Store.


    • Automatic payment using your card details

    • 4.6. When signing up to use the Doddle Neighbour Services you will have provided us with your debit or credit card details. You agree that payment of the charges will be taken from you using those card details for each collection from a Neighbours home (if you are a MyDoddle member) and once the actual charges for your use of the Doddle Neighbour Sending Service are confirmed in the Doddle Store.

    • 4.7. You also agree that, in respect of all future collections after you have provided these card details, charges for collections from any Doddle Store will be automatically charged to your card.

    • 4.8. You are responsible for the timely payment of all Charges and for providing Doddle with a valid credit card account for payment of all fees at all times.

    • 4.9. Doddle uses a third-party payment processor (the "Payment Processor") to link your credit card account to the Site and the Services. The processing of payments or credits, as applicable, in connection with your use of the Site and Doddle Neighbour Services will be subject to the terms, conditions and privacy policies of your credit card issuer in addition to Doddle Service Terms. Doddle is not responsible for any errors by the Payment Processor. In connection with your use of the Doddle Neighbour Services, we will obtain certain transaction details, which we will use solely in accordance with our Privacy Policy.

  • 5. Oversize Parcels

    • 5.1. Parcels must not weigh more than 16kg nor exceed our maximum stated combined dimensions of 150cm (e.g. 60cmx50cmx40cm) or a maximum length of 120cm.

    • 5.2. If a Neighbour identifies or suspects that a Parcel exceeds our maximum weight or dimension requirements, the Neighbour may refuse to accept the Parcel.

    • 5.3. If a Doddle Store subsequently identifies that a Parcel exceeds our maximum weight or dimension requirements, the Parcel will not be collected by the Neighbour (in respect of the Doddle Neighbour Collection Service), or will not be sent (in respect of the Doddle Neighbour Sending Service). We will do our best to get such Parcels back to you. This may involve sending the Parcel to you, or asking you to come in to the Doddle Store collect it.


    • Prohibited Items

    • 5.4 You must not use the Doddle Neighbour Services to send any Prohibited Items. Our list of prohibited items can be found here.

    • 5.5. If a Neighbour identifies or suspects that a Parcel contains a Prohibited Item, the Neighbour may refuse to accept the Parcel.

    • 5.6. If a Doddle Store subsequently identifies or suspects that a Parcel contains a Prohibited Item, the Parcel will not be collected by the Neighbour (in respect of the Doddle Neighbour Collection Service), and will not be sent (in respect of the Doddle Neighbour Sending Service). We will do our best to get such Parcels back to you. This may involve sending the Parcel to you, or asking you to come in to the Doddle Store collect it.

    • 5.7 Further information on our requirements and processes relating to Prohibited Items can be found in the Doddle Service Terms.

  • 6. Our liability to you

    • 6.1. Our liability for loss of or damage to any Parcel, whether caused negligently or otherwise, is limited per Parcel to the lower of:

      • 6.1.1. the purchase price or replacement cost of the contents of the Parcel, or the part which has been lost or damaged;
      • 6.1.2. the cost of repairing any damage to the contents of the Parcel or the part which has been damaged;
      • 6.1.3. the declared value of the goods provided by you at the time you purchased the Doddle Services; or
      • 6.1.4. £100.00.

    Please read the Doddle Service Terms carefully as they contain further important information regarding our liability to you.

Doddle Student Membership

The terms that apply to our Doddle Student service.

The Promoter: Doddle Parcel Services Ltd, 22 Manchester Square, London W1U 3PT ("Doddle")

Please note that your use of the Doddle.com website, and any successor or replacement website (the " Website") and the Doddle Student Membership are also governed by our Website Terms of Use, Doddle Services – Terms and Conditions, Privacy Policy and Doddle Unlimited – Terms and Conditions (all of these Terms and Conditions can be found at www.doddle.com/terms) as well as all other applicable terms, conditions, limitations and requirements on the Website, all of which (as changed over time) are incorporated into these terms. If you register for Doddle Student Membership, you accept these terms, conditions, limitations and requirements. Please read these terms carefully.

The Doddle Student Discount

Subject to the entry requirements set out in these terms, an eligible student or university staff member may sign up for either:

  • 1. Pay As You Doddle Membership: Pay As You Doddle membership for a discounted fee of 99p (inclusive of VAT) per collection; or

  • 2. Doddle Unlimited: Doddle Unlimited Membership for a £10 (inclusive of VAT) fee per Academic Year (as defined below), and 10% off shipping costs for all sends (both domestic and international).

(collectively referred to as the “Student Discount”)

Period of the Doddle Student Discount

  • 3. University staff shall be entitled to the Student Discount for one (1) academic year, which runs from 1 September to 31 August (an “Academic Year”). In the event a staff member signs up mid-way through an Academic Year, they shall only be entitled to the Student Discount until the end of that Academic Year.

  • 4. Students shall be entitled to the Student Discount until the end of the Academic Year in which they graduate. We will remind you in advance at the start of each Academic Year that you are eligible for Student Discount and that we will be deducting the £10 fee from your account. Unless you cancel beforehand, at the end of the Academic Year in which you graduate or at the end of the fourth Academic Year of Doddle Student Membership, whichever comes first, your Doddle Student Membership will automatically renew into a full paid membership for either Pay As You Doddle or Doddle Unlimited (as applicable).

Conditions

  • 5. The Student Discount is open to all individuals who are 16 or over and are either (i) students registered at a participating UK university, or (ii) staff members of a participating UK university.

  • 6. To take up the Student Discount, you must sign up to Doddle:

    • a. at www.Doddle.com/student; and

    • b. provide your university email address which ends in “.ac.uk”, and details of your university and date of graduation (if applicable).

  • 7. We may accept or refuse Doddle Student Membership at our sole discretion. We may ask you to provide documentation supporting your eligibility, and we will ask you to show your student or staff ID when collecting a parcel in a Doddle store.

  • 8. You may not transfer or assign your Doddle Student Membership or the benefits associated with a Doddle Student Membership. You may not use your university email address for more than one Doddle Student Membership.

  • Changes to the terms and conditions

    • 9. We may, at our sole discretion, change these terms, the Student Discount, the Doddle Services – Terms and Conditions, Privacy Policy and Doddle Unlimited – Terms and Conditions, or any aspect of the Doddle Student Membership from time to time without notice to you by updating them on our Website. If you continue using our services once the relevant terms have been updated, you agree to be bound by these new terms. If you do not agree, you can choose to close you MyDoddle account at any time, by emailing us at info@doddle.it. If any change is found invalid, void or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions.

    General

    • 10. By entering signing up for the Student Discount, entrants agree to these terms and conditions.

    • 11. By signing up for the Student Discount, entrants consent to the processing of their personal data by the Promoter or any third party acting on the Promoter's behalf for the purposes of the administration and operation of the Student Discount. All personal data will be held in accordance with Doddle’s privacy policy, which can be found at www.doddle.com/privacy.

    • 12. Subject to applicable law, the Student Discount and these terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including any non-contractual disputes or claims), shall be governed by and construed in accordance with English law. The English courts shall have exclusive jurisdiction over any dispute or claim (including any non-contractual disputes or claims) arising from, or related to, the Student Discount and these terms and conditions.

    Doddle Corporate Membership

    The terms that apply to our Doddle Corporate Membership.

    The Promoter: Doddle Parcel Services Ltd, 22 Manchester Square, London W1U 3PT ("Doddle")

    Please note that your use of the Doddle.com website, and any successor or replacement website (the "Website") and the Doddle Corporate Membership are also governed by our Website Terms of Use, Doddle Services - Terms and Conditions, Privacy Policy and Doddle Unlimited - Terms and Conditions (all of these Terms and Conditions can be found at www.doddle.com/terms) as well as all other applicable terms, conditions, limitations and requirements on the Website, all of which (as changed over time) are incorporated into these terms. If you register for Doddle Corporate Membership, you accept these terms, conditions, limitations and requirements. Please read these terms carefully.

    • 1. The Doddle Corporate Discount

      • 1.1. Subject to the entry requirements set out in these terms, any eligible employee, customer, resident or tenant may sign up to use Doddle services at a discounted rate for a defined period. (referred to as the "Corporate Discount")

    • 2. Period of the Doddle Corporate Discount

      • 2.1. Subject to the entry requirements set out in these terms, any eligible employees, customers, residents or tenants of a given business with which Doddle has a commercial relationship (the "Business") shall be entitled to the Corporate Discount for the period agreed between Doddle and the Business.

    • 3. Conditions

      • 3.1. The Corporate Discount is open to all qualifying individuals who are 16 or over and are either (i) eligible employees or customers of a business with which Doddle has a corporate relationship, or (ii) eligible tenants or residents of a building owned or managed by a business with which Doddle has a corporate relationship.

      • 3.2. To take up the Corporate Discount, you must sign up to Doddle:

      • 3.3. We may accept or refuse Doddle Corporate Membership at our sole discretion and may terminate and such membership at any time. Should any Corporate Membership be terminated, you will automatically transfer onto a Pay As You Doddle Membership. We may also ask you to provide documentation supporting your eligibility for a Corporate Membership.

      • 3.4. You may not transfer or assign your Doddle Corporate Membership or the benefits associated with a Doddle Corporate Membership.

    • 4. Changes to the terms and conditions

      • 4.1. We may, at our sole discretion, change these terms, the Corporate Discount, the Doddle Services – Terms and Conditions, Privacy Policy and Doddle Unlimited – Terms and Conditions, or any aspect of the Doddle Corporate Membership from time to time without notice to you by updating them on our Website. If you continue using our services once the relevant terms have been updated, you agree to be bound by these new terms. If you do not agree, you can choose to close your MyDoddle account at any time, by emailing us at info@doddle.it. If any change is found invalid, void or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions.

    • 5. General

      • 5.1. By signing up for the Corporate Discount, participants agree to these terms and conditions.

      • 5.2. By signing up for the Corporate Discount, participants consent to the processing of their personal data by the Promoter or any third party acting on the Promoter's behalf for the purposes of the administration and operation of the Corporate Discount. All personal data will be held in accordance with Doddle"s privacy policy, which can be found at www.doddle.com/privacy.

      • 5.3. Subject to applicable law, the Corporate Discount and these terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including any non-contractual disputes or claims), shall be governed by and construed in accordance with English law. The English courts shall have exclusive jurisdiction over any dispute or claim (including any non-contractual disputes or claims) arising from, or related to, the Corporate Discount and these terms and conditions.