About our terms and conditions
This page tells you how we contract with you and provides information about the legal terms and conditions that govern your use of our website and all of our services.
To help you find what you are looking for, we have divided our terms and conditions into different sections, as follows:
These Terms and Conditions govern your use of the Doddle Parcel Services Limited website (the "Website"), all Apps owned and operated by Doddle Parcel Services Limited (the "Doddle Apps") and your relationship with Doddle Parcel Services Limited (the "Company", "we" or "us"). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Website or the Doddle Apps. If you have any questions on the Terms and Conditions, please contact email@example.com
1. Use of the Website
The Website and the Doddle Apps are provided to you for your personal use subject to these Terms and Conditions. By using the Website you agree to be bound by these Terms and Conditions.
We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of the Website and the Doddle Apps. Any changes may be notified to you via the Website or the Doddle Apps. The changes will apply to the use of the Website and the Doddle Apps after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Website or the Doddle Apps. If you continue to use the Website or the Doddle Apps after the date on which the change comes into effect, your use of the Website or the Doddle Apps indicates your agreement to be bound by the new Terms and Conditions.
3. Intellectual property
The content of the Website and the Doddle Apps is protected by copyright, trade marks, database right and other intellectual property rights. You may use the content of the Website and the Doddle Apps for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website or the Doddle Apps without our written permission.
4. Your use of the Website and the Doddle Apps
4.1. You may not use the Website or the Doddle Apps for any of the following purposes:
- 4.1.1. disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;
- 4.1.2. transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any applicable laws, regulations or code of practice;
- 4.1.3. interfering with any other person's use or enjoyment of the Website or the Doddle Apps; or
- 4.1.4. making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
5. Availability of the Website and the Doddle Apps
5.1. Although we aim to offer you the best service possible, we make no promise that the services at the Website and the Doddle Apps will meet your requirements. We cannot guarantee that the service will be fault-free. If a fault occurs in the service you should report it to firstname.lastname@example.org and we will attempt to correct the fault as soon as we reasonably can.
5.2. Your access to the Website and the Doddle Apps may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.
6. Our liability
6.1. If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
6.2. This clause shall not limit or affect our liability resulting from any products sold through the Website or the Doddle Apps being found to be unsafe or if something we do negligently causes death or personal injury.
7. Advertising and Sponsorship
Part of the Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.
8. Links to other websites
8.1. The Website may include details on, or links through to, offers or promotions provided by other websites. We don't control the accuracy or completeness of such offers or promotions. You take full responsibility for accepting those offers or promotions and verifying them and for any decision to use, purchase or refrain from purchasing any of the services or products mentioned on a linked site. If you do purchase products or services from another website please read their contract carefully before deciding to buy. Remember, your contract for those products or services will be with them, not us.
9. Applicable Law
These terms and conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.
10.1. You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.
10.2. If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
10.3. We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.
These Terms and Conditions govern your use of the Collect and Return services (together the "Doddle Services") operated by us and your relationship with Doddle Parcel Services Limited ("Doddle", "we", "our", "ourselves" or "us"). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register to use the Doddle Services.
The Website and the Doddle Apps are provided to you for your personal use subject to these Terms and Conditions. By using the Website you agree to be bound by these Terms and Conditions.
1.1. The Doddle Services are operated from a variety of locations across the United Kingdom (the "Doddle Locations"). A full list of Doddle Locations can be found at www.doddle.com.
1.2. A glossary of terms used in these Terms and Conditions can be found here.
1.4. Subject to clause 12.2, we may update these Terms and Conditions from time to time, including for legal or regulatory reasons or to allow the proper operation of the Doddle Services. Any material changes which affect how Doddle Services are provided to you will be notified to you by email and will apply after we have given notice. If you continue to use the Doddle Services after any changes have come into effect, your continued use will be deemed to be acceptance of any such changes.
1.5. We reserve the right to refuse to serve you if we suspect that you are acting dishonestly or fraudulently (this includes ordering fraudulently obtained, stolen or illegal goods to collect from Doddle Locations). Such refusal of service may include withholding your parcel once it has arrived into a Doddle Location. We will carry out a full investigation and may permanently withhold parcels, return them to the relevant retailer and/or suspend your Doddle membership, subject to the outcome of any investigation.
2. MyDoddle Membership
2.1. To use the Doddle Services, you must first register as a MyDoddle member https://www.doddle.com/register.
2.2. You must be 16 or over to register as a MyDoddle member and to use the Doddle Services. We reserve the right to request proof of age at any time and may suspend or cancel a person's MyDoddle account until satisfactory proof of age has been provided.
2.3. Registering a MyDoddle account is free and allows you to create and save a secure profile and preferences for use in connection with the Doddle Services.
2.4. On registration, you will be provided with a unique customer number (your "MyDoddle Customer Number"). You should keep this number safe at all times as you will be required to provide it when using any of the Doddle Services.
2.5. You must ensure that the information you provide when you register as a MyDoddle member is true, accurate, current and complete in all respects (otherwise our ability to provide the Doddle Services to you may be affected).
2.6. When you register, you will have the option of subscribing to Doddle Unlimited, which means for a regular monthly payment you can benefit from unlimited use of the Collect service. You can find more information by following this link https://www.doddle.com/doddle-unlimited-subscription-terms. If there is any conflict between these Terms and Conditions and those relating to the Doddle Unlimited service, the Doddle Unlimited terms and conditions shall prevail.
2.7. You will also have the option to store valid credit or debit card details so that you can use the Doddle Services on a 'Pay As You Doddle' basis and easily process any payments either online or in store using your MyDoddle account.
2.8. You must inform us immediately of any changes to the account information that you provide at the time of registration (including any updated credit or debit card details following expiry or replacement, for example) by logging in to your MyDoddle account and amending the relevant details so that we can communicate with you effectively.
3. Introductory offers
3.1. Unless otherwise expressly stated, any free or discounted introductory offers are only available to new members signing up for a MyDoddle account and are not available to anyone who has previously registered as a MyDoddle member. You will be charged the usual prices for any Doddle Services, including Doddle Unlimited once your free or discounted offer has finished.
Other services, offers and promotions
3.2. From time to time, we may offer new services and free or discounted promotions at selected Doddle Locations and to groups of individuals including, as an example, those employed by our corporate partners, and students of selected universities. Any such services and offers will be subject to Special Terms and Conditions but will incorporate these Terms and Conditions, save that if there is a conflict between those separate terms and conditions and these Terms and Conditions, the Special Terms and Conditions shall prevail.
4. Collect Service
4.1. The collect service enables you to place orders with any online retailer for goods to be delivered to, and collected by you at a Doddle Location ("Collect Service"). On purchase of the goods, you will need to ensure your MyDoddle customer number is included in the addressee details and create an alternative delivery address using the address of the Doddle Location to which the goods are to be delivered for collection. Click here https://www.doddle.com/collect for more information on how to use the Collect services.
4.2. If you register as a MyDoddle member on a 'Pay As You Doddle' basis, you will receive one collection free of charge. This offer applies to first time MyDoddle members only and will be applied to the first Parcel to be collected by you from a Doddle Location.
4.3. In the event the Collect Service is used for orders with any retailer outside the EU, where duties, taxes or other ancillary charges are to be paid on delivery, you shall be liable for any such charges and we reserve the right to invoice you accordingly. It is your responsibility to check and confirm this with any retailer outside of the EU prior to placing any order to be delivered for collection at a Doddle Location. Where an order is accepted and any duty or other tax is payable in respect of that order (and we are aware of such duty or tax payable), the Parcel will not be released until all such outstanding amounts have been paid. Where the parcel is released to you but any duty or other tax remains outstanding, then we reserve the right to invoice you and you shall pay the duty or other tax on receipt of such invoice. In some circumstances, a carrier will not deliver an item into a Doddle Location until any duty or other tax is paid, in which case we or the carrier may contact you to arrange payment of the relevant duty or other tax.
4.4. We are integrating with a number of retailers to offer the Collect Service free of charge to you (save for charges that may be levied by the retailer). Your Parcel will be delivered to the Doddle Location by the retailer and you should ensure that you are happy with the delivery charges to be paid to the retailer. The arrangements that apply to these collections may be different to those set out in these Terms and Conditions and you should check the retailer's terms and conditions carefully for further details. Each retailer may have slightly different requirements for the collection process, including, for example, more stringent ID requirements. In such circumstances, we reserve the right enforce these additional requirements.
4.5. Once the Parcel has been dispatched by the retailer you cannot cancel the Collect service. Unless you have an active subscription to Doddle Unlimited at the time the Parcel is delivered to the Doddle Location or we have an arrangement in place with the retailer (see clause 4.4 above) you will be responsible for paying our charges for the Collect Service. The charges can be found here https://www.doddle.com/. All Collect Service charges are inclusive of VAT.
4.6. Payment of any applicable Collect Service charge must be made before you collect your Parcel. If you sign up for 'Pay As You Doddle', and provide your debit or credit card details to us when you register as a MyDoddle member, payment will be taken using those card details. If you have not provided your debit or credit card details to us, or if for any reason we are unable to process payment using the card details provided by you, you will be required to pay the Collect Service charge before collecting the Parcel at the relevant Doddle Location.
4.7. We (or our partner retailers) will send you an email, or SMS (if you have provided a mobile telephone number as your preferred contact method) with a unique collection code, once your Parcel has been received at the Doddle Location and is ready for collection. If you have downloaded the Doddle mobile app, we may also send you push notifications to update you on the status of your Parcel. Your Parcel will only be available for collection following our notification to you and not any other notification of delivery that you may receive from the retailer (or their carrier). You will be asked to provide your MyDoddle customer number, the collection code and form of ID (and see here for details of acceptable forms of ID https://www.doddle.com/collect when you collect your Parcel. The name of the addressee on the Parcel must match the name attached to the MyDoddle Customer Number on the Parcel. If it does not then we reserve the right to retain Parcel. If a relative or friend is collecting the Parcel on your behalf, they must bring your customer number, collection code and your ID with them, as well as their own acceptable form of ID.
4.8. Parcels delivered to a Doddle Location for collection by you will be held for 7 days (excluding Parcels from our partner retailers which may be held for a different period of time). We will send you email reminders after 2, 4 and 6 days. We may also contact you to confirm if there are any unusual circumstances which mean you are unable to collect the Parcel within the 7 day period.
4.9. If any Parcel has not been collected after 7 days then we may, at our discretion, return the Parcel to the retailer (or the sender), in which case you will be responsible for reimbursing us for the costs of a standard delivery to the retailer's return address and our reasonable administration costs (which shall be up to a maximum of £10).
4.10. Where it is not possible or cost effective for us to return the Parcel to the retailer in accordance with clause 4.9, we may sell or dispose of the Parcel. Before taking any such action, we shall retain the Parcel for a minimum of 6 weeks from the date on which it was received at the Doddle Location and shall use reasonable endeavours to notify you that we will sell or dispose of the Parcel unless you collect it within the 6 week period.
5. Return service
5.1. We have integrated with a number of retailers to offer a service that enables you to returns goods purchased from those retailers (the “Return Service”) free of charge (subject to any charges levied directly by those retailers). The arrangements that apply to these returns may be different to those set out in these Terms and Conditions and you should check the retailer's returns policy carefully for further details.
5.2. Once the Parcel has been accepted and labelled at a Doddle Location you cannot cancel the Return Service.
5.3. We will use reasonable endeavours to obtain proof of delivery from the retailer to whom the Parcel(s) are being returned. Such proof of delivery may include a digital signature or signature by the retailer of a delivery note list.
6. Domestic send service
6.1. If you wish to send Parcels within the UK, you can drop-off your Parcels at selected Doddle Locations, but you will need to pre-book using the myHermes website (www.myhermes.co.uk). Full terms and conditions for this service can be found at https://www.myhermes.co.uk/terms-and-conditions.html.
7. Tracking your parcel
7.1. When you purchase our Return Service, we may make available to you a Parcel track and trace facility via a link to our nominated subcontractor, which will show:
a) when your Parcel was handed to us;
b) when the Parcel left the Doddle Location;
c) which carrier is contracted to carry the Parcel;
d) when the Parcel has reached the intended recipient.
7.2. We are not responsible for the Parcel track and trace facility and accept no liability if the facility is unavailable at any time. We provide no warranties as to the accuracy of the track and trace facility and it is provided on an "as is" basis and for indicative purposes only.
8. Your obligations
8.1. When using the Return Services, it is your responsibility to ensure that the Parcel is correctly labelled (using labels provided by us) and addressed and adequately packaged to ensure the contents are protected against loss and damage.
8.2. We reserve the right to request that you repackage a Parcel to meet the requirements referred to above and may, at our discretion, reject a Parcel if we consider that the Parcel is insufficiently or incorrectly packaged.
8.3 In respect of the Collect Service and Returns Service, Parcels must not weigh more than 16kg nor exceed our maximum stated combined dimensions of 150cm (e.g. 60cmx50cmx40cm) or a maximum length of 120cms. We strongly suggest that you check with the retailer that any Parcel(s) will be within these dimensions before using the Collect service.
9. Prohibited and excluded items
9.1. You must not use any of the Doddle Services to return or receive any Prohibited Items. It is your responsibility to check and declare to us whether a Parcel contains Prohibited Items. We, at all times, reserve the right to reject a Parcel containing Prohibited Items or Excluded Items.
9.2. Our Prohibited Item and Excluded Item list for the Collect and Return Services can be found here: https://www.doddle.com/prohibited.
9.3. We reserve the right to security X-ray scan and/or inspect any Parcel and its contents including random hand search by physically opening and inspecting the Parcel for security reasons or reasons of suspicion that unauthorised items may be contained therein and you acknowledge and agree that any Parcel may be opened and the contents examined by us during the course of the Doddle Services.
9.4. If we have cause to open a Parcel in accordance with clause 10.3 above and no issues are found then we will repackage the Parcel at our own cost.
9.5. If any Parcel contains, or we have reasonable suspicion that a Parcel contains, any Prohibited Item or Dangerous Goods:
a) we may deal with the Parcel (including any and all of its contents) at our sole and absolute discretion (without incurring any liability whatsoever to you and/or the intended recipient) including opening that Parcel, delaying processing of the Parcel or notification to or collection by you of the Parcel, disposing of the Parcel in whole or in part, or holding the Parcel for collection by you. We will be entitled to charge you: (i) the reasonable costs of disposal; and (ii) our reasonable administration costs (which shall be up to a maximum of £10);
b) we may suspend or cancel (without incurring any liability whatsoever to you) your MyDoddle membership until such time that we are satisfied that there will be no further breaches of clause 10.1;
c) you agree to reimburse us for any reasonable costs, claims or liabilities that we incur as a result of you failing to comply with the requirements of this clause 10.
9.6. If you use the Doddle Services to collect any Excluded Items these will be carried and/or handled by us entirely at your own risk. It is your responsibility to check and declare to us whether a Parcel contains any Excluded Items. We do not accept any liability for loss of any Excluded Item or any damage to, or made by, an Excluded Item which is returned or received using the Doddle Services.
9.7. We may, acting reasonably, add or remove items from the list of Prohibited Items and/or Excluded Items without notice, but will publish the details of such additions or deletions on our Website. You must check the list of Prohibited Items and Excluded Items regularly and prior to using any of the Doddle Services. If you are unsure whether an item is a Prohibited Item or an Excluded Item please contact us at email@example.com or ask a member of staff at a Doddle Location.
10. Sanctions Laws
10.1. You must make sure that any Parcel that is handled by us (and/or any of our agents or subcontractors) in the provision of the Doddle Services is not prohibited under Sanctions Laws, for example because of its contents, its intended recipient or the country to or from which the Parcel is to be sent.
10.2. If you use or attempt to use the Doddle Services for any Parcel which does not comply with Sanctions Laws or if we have reasonable suspicion that a Parcel does not comply with Sanctions Laws, then:
b) we may suspend or cancel (without incurring any liability whatsoever to you) your MyDoddle membership until such time that we are satisfied that there will be no further breaches of clause 11.1;
c) you agree to indemnify us, our employees, subcontractors and agents for any costs, claims or liabilities that we incur as a result of you failing to comply with the requirements of this clause 11.
11.1. We will use our reasonable efforts to ensure that all pricing information on our Website is correct. Occasionally, however, an error may occur and the services we offer may be mispriced. In that event we will not be bound to provide our service at the misquoted price.
11.2. We may vary the charges (including the monthly subscription charge for Doddle Unlimited and those charges referred to in clause 12.3 below) from time to time subject to providing you not less than 14 days' notice. We will also notify you of any special promotional prices that we may offer from time to time. Your continued use of the Doddle Services will be deemed to be acceptance of the varied fees and charges. No increase to the charges will be made with respect to an order for any Doddle Services that has been made before the effective date of the variation to the charges but before the Doddle Services have been completed.
11.3. We reserve the right to apply additional charges in the following circumstances:
a) Parcels which exceed our maximum standard weight (16kgs), maximum combined dimensions of 150cm (e.g. 60cmx50cmx40cm). If it is found that the size and/or weight of the Parcel is larger or heavier when checked by us then we may, at our discretion:
(i) in the case of the Collect service, hold the Parcel and notify you of our additional charges for the handling of the Parcel which must be paid before the Parcel is collected;
(ii) in the case of Return Services, notify you of any additional charges for the return/delivery of the Parcel (with reference to its actual size and weight), which must be paid by you before we will accept the Parcel.
12.1. By providing your debit or credit card details, you authorise us to take payment from you (in accordance with these Terms and Conditions) for any Doddle Service that we provide to you.
12.2. In the event of any agreed error in charging your debit or credit card, we will refund you using the payment method originally used. Refunds will take up to a maximum of 14 days from confirming the error to process.
13. Our liability to you
Where you contract with us as a consumer, nothing in these Terms and Conditions shall be deemed to affect your statutory rights. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.
13.1. If we fail to comply with these Terms and Conditions, we will be responsible for any loss or damage that you suffer that is a foreseeable result of our breach of the Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by both of us at the time we agreed to provide the Doddle Services.
13.2. Whilst the Doddle Services may be used for limited commercial, business or re-sale purposes, our liability shall not in any event include business losses such as loss of business, loss of data, loss of profit, loss of business opportunity or business interruption.
13.3. We will not be responsible if we or our subcontractors refuse to accept, process, return or deliver any Parcel which does not comply with these Terms and Conditions and shall have no liability to you in respect of any loss, damage, non-delivery, mis-delivery or delayed delivery of any Parcel which occurs as a result of any breach of your obligations under these Terms and Conditions.
13.4. Although we shall use our reasonable endeavours to provide the Doddle Services within the estimated timescales, we cannot guarantee the times specified. If for whatever reason (other than in accordance with clause 16 below), a Parcel is not returned on time, we will return/deliver the Parcel as soon as reasonably possible and this clause 14 sets out our entire liability for late delivery, return or collection.
13.5. We shall only be liable for Parcels whilst in transit (in our care, custody and control) or in storage in a Doddle Location. We shall not be liable for any damage incurred to the packaging of the Parcel. We shall only be liable for loss of or damage to the contents of the Parcel(s) themselves in accordance with these Terms and Conditions.
Liability for loss or damage
13.6. Our liability for loss of or damage to any Parcel, whether caused negligently or otherwise, is limited per Parcel to the lower of
a) the purchase price or replacement cost of the contents of the Parcel, or the part which has been lost or damaged;
b) the cost of repairing any damage to the contents of the Parcel or the part which has been damaged, or
c) the declared value of the goods provided by you at the time you purchased the Doddle Services, or
13.7. In the case of a damaged Parcel where we offer to settle by paying the amount pursuant to these Terms and Conditions, you acknowledge that such payment is conditional upon you transferring title, ownership and possession of the damaged Parcel (or part thereof) to us and you will ensure that you shall do everything to effect such transfer of title, ownership and possession to us.
14. Making a claim
14.1. Collect and Return Services: For all claims for loss or damage to your goods, you must notify us in writing of your claim within 7 days of the date of delivery (or due date for delivery) or collection and you must provide full details of the actual claim within 14 days of the date of delivery (or due date for delivery) or collection.
14.2. The notice of your claim along with the claim itself must be in writing and submitted to firstname.lastname@example.org. Please note that the time limits set in clause are so that we are able to fully investigate the claim. Any delays may adversely affect our investigations and our ability to report to you on the alleged loss or damage.
14.3. Following receipt of any claim for loss or damage we will make such investigations as we consider necessary to satisfy ourselves as to the validity of the claim. You acknowledge that we will require you to provide all relevant information about the Parcel, including proof of its value, estimates of repair costs and in the case of damage, to provide the Parcel and packaging for inspection. We reserve the right to retain any item that is the subject matter of a claim for damage for further inspection. Should we award any amount under these Terms and Conditions for damage to an item, we may retain ownership of this item for consideration of the claim transaction.
14.4. We may, acting reasonably, reject any claim which does not adhere to the above criteria.
14.5. If we accept a refund is due to you, the refund will be made to the payment method of the original transaction within 14 days of our agreement that a refund is due.
14.6. If you are not satisfied with our final response to your claim and you would like to use alternative dispute resolution, please contact the Retail Ombudsman (www.theretailombudsman.org.uk) to review your claim. We are not required to engage in alternative dispute resolution, although we may agree to do so on a case by case basis.
15. Events outside our control
15.1. We shall not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations under these Terms and Conditions that is caused by an Event Outside Our Control.
15.2. An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, exceptional and adverse weather conditions, accidents, traffic congestion, any public or private road being blocked, mechanical breakdown (including of machinery, equipment and vehicles), default of suppliers and/or subcontractors or failure of public or private telecommunications networks.
15.3. If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms and Conditions:
a) we will contact you as soon as reasonably possible to notify you; and
b) our obligations under these Terms and Conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our performance of Doddle Services to you, we will restart the Doddle Services as soon as reasonably possible after the Event Outside Our Control is over.
15.4. If as a result of an Event Outside Our Control we are not able to provide any Doddle Services to you for a period of more than two consecutive weeks, you may cancel the provision of the Doddle Services and (where applicable, in relation to the Return Services) shall make available the Parcel(s) for you to collect from the relevant Doddle Location.
16.1. We may suspend or cancel your MyDoddle account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
16.2. You can cancel your MyDoddle account at any time by informing us in writing at email@example.com. Any request to cancel your MyDoddle account will be actioned as soon as possible and within a maximum of 7 working days, provided that there are no Parcels remaining to be collected by you at any Doddle Location. If you do cancel while a Parcel remains in the Doddle Location, your MyDoddle account will remain open (and you will continue to be bound by these Terms and Conditions) until such time as you have collected your Parcel.
16.3. Once cancellation has taken effect, you will not be permitted to continue to use any of the Doddle Services. If you terminate your MyDoddle membership in its entirety, then you will not be able to reactivate the account number or register for a new account number using the same details as previously but will be required to re-register as a whole.
16.4. The suspension or cancellation of your MyDoddle account and your right to use the Doddle Services shall not affect either party's statutory rights or liabilities.
17. Information about us and how to contact us
17.1. We are a company registered in England and Wales. Our company registration number is 08877008 and our registered office is at 22 Manchester Square London, W1U 3PT. Our registered VAT number is 186882058.
17.2. If you have any questions or if you have any complaints, please contact us. You can contact us by emailing us at firstname.lastname@example.org.
17.3. If we need to contact you or send you a notice, we may use your home address, email address or any other address that you have provided to us. You must keep your MyDoddle account updated with a valid email address. If you need to send us a notice, you can send this to us in writing by email to email@example.com, or by hand or by pre-paid post to Doddle Central, Ground Floor, 1 Pride Point Drive, Pride Park, Derby, DE24 8BX.
18. How we may use your personal information
19.1. We may use the services of any subcontractor for the purpose of fulfilling our obligations under these Terms and Conditions in whole or in part.
19.2. You may not transfer any of your rights under these Terms and Conditions to any other person without our written agreement. We will not refuse to give our agreement without good reason. We may transfer our rights under these Terms and Conditions to another business, and we will always notify you in writing if this happens. This will not affect your rights under these Terms and Conditions.
19.3. If you breach these Terms and Conditions and we choose to ignore this, or if we delay in enforcing any of our rights against you, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
19.5. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
19.6. You accept and agree that it is not the intention of either of us that any third party shall have the right to enforce any provision of the Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
20. Applicable Law
These Terms and Conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within England and Wales. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
21.1. "Collect Service" has the meaning given to it in clause 4.1.
21.2. "MyDoddle Customer Number" has the meaning given to it in clause
21.3. "Offer Description" means that part of the Website where certain terms and conditions in respect of specific services, offers and promotions are provided.
21.4. "Return Service" has the meaning given to it in clause 5.1.
21.5. "Special Terms and Conditions" means the terms and conditions in the Offer Description.
21.6. "Terms and Conditions" means these terms and conditions and the Special Terms and Conditions.
21.7. "Website" means the website located at www.doddle.com or any subsequent URL which may replace it.
This website is provided by Doddle Parcel Services Limited.
1. Age requirements
We do not knowingly collect personal information from children under 16 years of age. If you are under 16 years old, please do not provide any personal information to us.
2. Information we may collect from you
2.1. We may collect and process the following information about you:
- 2.1.1. information that you provide when registering for our Service;
- 2.1.2. information that you provide in the course of using our Service, including information relating to Parcels you send through the Service, their contents and their recipients;
- 2.1.3. information that you publish on your user profile;
- 2.1.4. information that you authorise a third party (e.g. a social network such as Facebook) to share with us, such as your email address or other information that may identify you;
- 2.1.5. correspondence, or a record of it, if you should contact us;
- 2.1.6. surveys that you complete; and
- 2.1.7. statistical data about your browsing actions and patterns which does not identify you. This means information about your computer and your use of our Services, including (where available) your IP address, unique mobile device identifier (UDID), International Mobile Equipment ID (IMEI), Android ID, device MAC address, browser information, operating system, timestamps, the pages that you request, applications downloaded, traffic data, location data, weblogs and other communication data, and the resources that you access.
3. How we use your information
3.1. We use information held about you in the following ways:
- 3.1.1. to provide the Service;
- 3.1.2. to ensure that the Service is presented in the most effective manner for you and for your computer or device;
- 3.1.3. to identify you when you use the Service;
- 3.1.4. to answer your questions and improve the Service;
- 3.1.5. to notify you about changes to our Service;
- 3.1.6. to provide you with updates and other information about special offers and new features of our Service; and
- 3.1.7. for marketing purposes (including sending you promotional information about third parties) where you agree to this. If you change your mind about us processing your personal information for marketing purposes, please email us at firstname.lastname@example.org.
4. How we share your information
4.1. We may share your personal information with third parties in the following circumstances:
- 4.1.1. for marketing purposes where you consent to this;
- 4.1.2. to other members of the Company's group of companies, our partners and service providers for the purpose of: managing or administering certain aspects of our Service, for analytics purposes and to help us develop new services;
- 4.1.3. to protect the rights, property or safety of us or other Service users;
- 4.1.4. where we are obliged, or permitted, to do so by applicable law, regulation or legal process; or
- 4.1.5. if we (or substantially all of our assets) are acquired by a third party, in which case personal information held by us about our users will be one of the transferred assets.
4.2. We may pass aggregated information to third parties about how our users use our Service but this will not include information which could be used by them to identify you. In particular, we use Google Analytics. For further information on how Google uses data when you use our sites or apps, see the following www.google.com/policies/privacy/partners/, or any other URL Google may provide from time to time.
4.3. We may, from time to time, use Google tracking tools to track user behaviour over time and across third party sites to improve the effectiveness of our online advertising. We collect information about what ads users view and whether they click on the ads. We use this information to improve and customise our advertising.
5. Where we store your information
5.1. We take appropriate organisational and technical measures to protect your personal information that we hold. We limit access to your personal information to those who we believe reasonably need to come into contact with that information in order to carry out their jobs.
5.3. Unfortunately, the transmission of information via the internet (including via mobile applications which utilise the internet, such as the Doddle apps) is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Service and any transmission is at your own risk.
5.4. We will retain your information for as long as is necessary to fulfill any of the services we provide or to comply with applicable legislation, regulatory requests and relevant orders from competent courts.
6.3. All of the major browsers offer tips and guidance for managing the cookies available on your browser. There are also lots of different third party browser plug-ins and extensions available which you can download to make it easier to see and control your cookies.
6.4. You can find out more about internet advertising by visiting the following websites: www.allaboutcookies.org, www.yourchoicesonline.eu, and www.networkadvertising.org. Some of these sites enable you to opt out of online behavioural advertising and other tracking cookies (in addition to the control settings on your browser).
We may from time to time use third party advertisers or sponsors on our Service. In the event that we do so we will not disclose identifiable information about individuals but we may provide them with aggregated information about our users. We may also use such aggregated information to help advertisers reach the kind of audience they want to target (for example, men in London). We may make use of the personal information we have collected from you to enable us to comply with our advertisers' and sponsors' wishes by displaying their advertisement to that target audience.
9. Keeping your account secure
9.1. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Service, you are responsible for keeping this password confidential and you are responsible for any misuse of such information. You must change your password on a regular basis and must not share your password with anyone.
9.2. You are solely responsible for the security and confidentiality of your account. Please ensure that you do not allow anyone else to access the Service in your name and sign off after you have finished accessing your account.
9.3. You are responsible for all orders, and for the accuracy of all information, sent via the internet using your user ID, password or any other personal identification used to identify you on the Service.
9.4. You will be liable to us for all orders or transactions placed by use of your user ID and password, even if such use might be wrongful. We will not be liable to you for any loss that you may incur as a result of misuse of your user ID and password, and we accept no liability resulting from its unauthorised use, whether fraudulent or otherwise.
10. Your rights
10.1. You have the right to ask us not to process your personal information for marketing purposes. We will inform you, before collecting your personal information, if we intend to use your personal information for such purposes or if we intend to disclose your personal information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms or registration pages we use to collect your information.
10.2. If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by emailing us at email@example.com.
11. Access to information
11.1. You have the right to access information held about you. Your right of access can be exercised in accordance with UK data protection laws. Any access request may be subject to a small administrative fee to meet our costs in providing you with details of the information we hold about you. If you wish to request a copy of the information we hold about you, please write to us at Doddle Parcel Services Limited, 22 Manchester Square, London W1U 3PT.
11.2. If you believe that any information we are holding on you is incorrect or incomplete, please contact us at the above address or via email to firstname.lastname@example.org. We will correct any information which we find to be incorrect.
What are cookies?
Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device.
What are cookies used for?
Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience.
What types of cookies does Doddle use?
There are generally four categories of cookies: "Strictly Necessary". "Performance", "Functionality", and "Targeting". Doddle routinely uses only strictly necessary cookies on this Service. You can find out more about each cookie category below.
Strictly Necessary Cookies. These cookies are essential, as they enable you to move around the Service and use its features, such as accessing logged in or secure areas.
Functionality Cookies. These cookies allow us to remember how you’re logged in, whether you chose to no longer see advertisements, whether you made an edit to an article on the Service while logged out, when you logged in or out, the state or history of Service tools you’ve used. These cookies also allow us to tailor the Service to provide enhanced features and content for you and to remember how you’ve customized the Service in other ways, such as customizing the toolbars we offer in the right column of every page. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services.
Targeting Cookies. Doddle, our advertising partners or other third party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services other than Doddle. This information may be shared with organizations outside Doddle, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate Service usage statistics and aggregate Service testing.
First and third party cookies
First-party cookies are cookies that belong to Doddle, third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for Doddle, for example to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.
How long will cookies stay on my device?
The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.
How to control and delete cookies
If you want to delete cookies follow the instructions at http://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html. Note that if you set your browser to disable cookies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly. You can find out more information cookie settings at third-party information sites, such as www.allaboutcookies.org.
These terms and conditions govern your use of the Doddle Unlimited service. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these terms and conditions, please do not subscribe to or use the Doddle Unlimited service. If you have any questions on the terms and conditions, please contact email@example.com
1. Doddle Unlimited service
1.1. If you subscribe to Doddle Unlimited you will receive the benefit of unlimited collections at Doddle Stores using our Collect Service and 10% off our Domestic and International Send Service prices, in return for a monthly subscription fee. The current monthly subscription fee is as detailed on our website or any other communication that we may send to you. The subscription fee is payable monthly in advance.
1.2. Doddle Unlimited only applies to the Return Service offered by Doddle in respect of Non-Integrated Retailers.
1.3. For full terms and conditions relating to all our Doddle Services please refer to the Doddle Services terms and conditions available at www.doddle.com/terms (the "Doddle Services Terms"). Subject to clause 1.2, the Doddle Services Terms shall apply to your use of the Collect, Return and Domestic and International Send Services under your Doddle Unlimited subscription unless otherwise stated in these terms and conditions. Any capitalised words or phrases used in these terms and conditions shall have the same meaning as in the Doddle Services Terms unless expressly stated otherwise.
1.4. Doddle Unlimited is available to new customers and existing MyDoddle members.
1.5. To subscribe to Doddle Unlimited you must complete the registration form found here https://www.doddle.com/register. Once we have accepted your registration you will be provided with a unique Doddle Unlimited account number.
1.6. Existing MyDoddle members will be able to link their Doddle Unlimited subscription to their My Doddle account to manage their subscription and membership in one location.
1.7. Fraudulent, incomplete or incorrectly completed registration forms will not be accepted. You will not be able to benefit from Doddle Unlimited unless the registration form has been correctly completed and you have received your unique Doddle Unlimited account number from us.
1.8. Once you have registered for Doddle Unlimited, it will automatically renew on a monthly basis until cancelled. For full cancellation details please see the Cancellation terms below.
1.9. We reserve the right to immediately suspend or cancel your membership to Doddle Unlimited and your My Doddle account if we suspect that you are acting dishonestly or fraudulently (this includes providing any false customer registration details).
2. Amendments to Doddle Unlimited
2.1. We may update these terms and conditions or the Doddle Unlimited offer from time to time for legal or regulatory reasons or to allow the proper operation of the service. Any material changes which affect your Doddle Unlimited subscription will be notified to you by email and will apply after we have given notice. If you continue to use Doddle Unlimited after any changes have come into effect, your continued use will be deemed to be acceptance of any such changes.
3. Doddle Unlimited Subscription
3.1. When signing up to Doddle Unlimited, you will be required to provide your debit/credit card details and the first payment will be taken on the date that you sign up, when we will deduct the first monthly charge using the debit/credit card details provided.
4.Collect, Send and Return (Non-Integrated Retailers) services
4.1. The terms relating to payment for the Collect service found under clause 4.6 of the Doddle Services Terms will not apply during your subscription to Doddle Unlimited. The charges for the Domestic/International Send services under clauses 6.5 and 7.2 of the Doddle Services Terms and Returns to Non-Integrated Retailers under clause 5.4 of the Doddle Service Terms will be discounted by 10% for the duration of the subscription period.
4.2. The provisions of clause 4.9 of the Doddle Services Terms relating to the Collect service will still apply. If any Parcel has not been collected within 7 days then we may, at our discretion, return the Parcel to the retailer, in which case you will be responsible for reimbursing us for the costs of a standard delivery to the retailer's return address and our reasonable administration costs (which shall be up to a maximum of £10). Any such costs will be deducted from the debit/credit card registered under your MyDoddle account.
5.1. We will begin charging you the subscription fee on the date that you sign up for a Doddle unlimited subscription. The subscription fee is payable monthly in advance (each a "Subscription Month"). Payment will be charged against the debit/credit card details provided when completing the registration form. You shall ensure that any debit/credit card details you provide are accurate and up to date.
5.2. We may vary the charges for Doddle Unlimited from time to time subject to providing you with not less than 14 days' notice. We will also notify you of any special promotional prices that we may offer from time to time. Your continued use of Doddle Unlimited will be deemed to be acceptance of any varied cost of subscription. Any increase in the cost shall apply from the start of the next Subscription Month after we notify you of the increase in cost.
6. Additional charges
6.2. We reserve the right to apply additional charges as set out clause 12.3 of our Doddle Services Terms. Any additional charge incurred will be payable before collection or before we accept the Parcel for sending in a Doddle Store or using the credit/debit card details registered for payments under your MyDoddle account.
7.1. By providing your debit/credit card details you authorise us to take a monthly payment in advance from you for your subscription to Doddle Unlimited.
7.2. In the event of any agreed error in charging your debit/credit card we will refund you using the payment method originally used. Refunds will take up to 14 days from confirmation of the error to process.
7.3. Once you have signed up for Doddle Unlimited, your membership will automatically continue at the monthly subscription rate and the subscription fee will be deducted from the payment card you registered on a monthly basis until you cancel the service. For full cancellation details please see the Cancellation terms below.
8.1. We may cancel or suspend your subscription to Doddle Unlimited immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions or the Doddle Services Terms.
8.2. You have a statutory right to cancel your subscription to Doddle Unlimited within 14 calendar days starting the day after we send you your unique Doddle Unlimited account number. If you cancel within the 14 day period you will receive a full refund of any subscription charges you have paid within 14 days of your notice to cancel. If you use any Doddle Services within the initial 14 day period then you will be taken to have waived your statutory right to cancel. This does not affect your cancellation rights under clause 8.6 below.
8.3. Cancellation of your Doddle Unlimited subscription can be done by either terminating your MyDoddle account in its entirety or by changing your account to a 'Pay As You Doddle' status only. In either case this will be actioned as soon as possible and within a maximum of 7 working days.
8.4. If you terminate your MyDoddle membership in its entirety, then you will not be able to reactivate the account number or register for a new account number using the same details as previously but will be required to re-register as a whole.
8.5. You can cancel your subscription to Doddle Unlimited within the 14 day period referred to above on the Doddle Site, or by emailing your request to firstname.lastname@example.org. An example Cancellation Form is provided at Appendix 1. For security purposes your request must be made from the same email account that you used to sign up to Doddle Unlimited.
8.6. After the expiry of the 14 calendar day period referred to in clause 8.2 above, you may still cancel your membership to Doddle Unlimited at any time on the Doddle Site or by informing us in writing at email@example.com but will not be entitled to any refund of any monthly subscription fee paid in advance. Cancellation will take effect a maximum of 7 working days after the request is received.
8.7. If you choose to cancel your subscription to Doddle Unlimited before the end of your free trial period, then no monthly charges will be deducted.
8.8. If you choose to cancel your subscription to Doddle Unlimited after the monthly charges have commenced, your subscription (and the monthly payments) shall cease at the end of the Subscription Month in which you gave us notice to cancel, provided that such notice is given not less than 7 working days before the end of that Subscription Month.
8.9. If you give us notice to cancel less than 7 days before the end of a Subscription Month, we will use reasonable endeavours to cancel your subscription that month. However, in the event we are unable to do so, your Doddle Unlimited subscription shall not expire until the end of the following Subscription Month, and an additional monthly payment shall be payable by you. You will have the benefit of the Doddle Unlimited service up to the end of the last Subscription Month in which a payment is taken.
8.10. No full or partial refunds or credits will be provided if you cancel your subscription to Doddle Unlimited.
8.11. On cancellation of your subscription to Doddle Unlimited, and with effect from the end of your last Subscription Month, you will no longer benefit from 10% off the Domestic and International Send service prices, unlimited collections from Doddle Stores or Returns to Non-Integrated Retailers. You will therefore be charged for any Parcels delivered to a Doddle Store for collection, or collected by you after the end of the last Subscription Month even if the Parcel was available for collection before this time.
8.12. After cancelling your Doddle Unlimited subscription, you will continue to be a MyDoddle member and will be able to use Doddle Services on a Pay as You Doddle basis, unless you have cancelled your Doddle membership in its entirety in accordance with clause 8.5 above.
8.13. The suspension or cancellation of your subscription to Doddle Unlimited and your right to use the Collect or Send services shall not affect either party's statutory rights or liabilities.
(Please complete and return this form ONLY IF YOU WISH TO CANCEL this agreement)
I hereby give notice that I wish to cancel my subscription for Doddle Unlimited [and my MyDoddle account] – my unique Doddle Unlimited account number is [xxxxx] [and my MyDoddle customer account number is [xxxxxx]].
These terms and conditions govern your access to the benefits provided by the Doddle Referral Scheme (the "Referral Scheme"). They should be read in conjunction with the terms and conditions which apply to you as a My Doddle account holder, and where applicable a subscriber of the Doddle Unlimited service. Please read them carefully as they affect your rights and liabilities under the law. If you have any questions on the terms and conditions, please contact us at firstname.lastname@example.org
1. The Referral Scheme
1.1. You must sign up for a My Doddle account (as either a Doddle Unlimited or a Pay As You Doddle customer) to benefit from Referral Scheme rewards.
1.2. For every five new customers you refer to Doddle, who sign up for a My Doddle account using your unique URL, you will receive:
- 1.2.1. if you are a Doddle Unlimited customer, one month's free subscription (in addition to any introductory offer you may receive on signing up for Doddle Unlimited) up to a maximum of 12 months; or
- 1.2.2. if you are a Pay As You Doddle customer, 30 days of unlimited free collections at Doddle Stores using Doddle's Collect service up to a maximum of 360 days. If you wish to continue to benefit from unlimited use of Doddle's Collect service after that period, you can subscribe to Doddle Unlimited.
1.3. Normal Doddle restrictions apply. For full terms and conditions applicable to the Collect service please see http://www.doddle.com/terms.
1.4. Referral Scheme rewards are applied at the point they are earned, taking into account any previously earned rewards. That means for Doddle Unlimited customers, the one month's free subscription will be applied in the next month in which you are due to pay a subscription charge. If you're a Pay As You Doddle customer, your 30 days of unlimited free collections will start immediately, or be added on to the end of any other free collection period that you have the benefit of.
1.5. Referral Scheme rewards are provided based on your membership plan at the date the reward is earned, and will not take account of any pending request to change to a different plan.
1.6. We reserve the right to immediately cancel or suspend your access to the benefits provided by the Referral Scheme if we suspect that you are acting dishonestly or fraudulently (this includes your unique URL being used by persons providing false customer registration details).
2. Amendments to the Referral Scheme
2.1. We may update these terms and conditions or the Referral Scheme offer from time to time for legal or regulatory reasons or to allow the proper operation of the Referral Scheme. Any changes which affect your use of the Doddle Referral Scheme will be notified to you via email. The changes will apply to the Referral Scheme after we have given notice. If you continue to use either the Subscription Service or the Doddle Services through your My Doddle account after any changes come into effect your continued use indicates your agreement to be bound by the new terms and conditions.
3.1. We may cancel or suspend your access to the benefits provided by the Referral Scheme immediately at our reasonable discretion or if you are in breach of your obligations under these terms and conditions or any other terms and conditions which apply to you.
The Promoter: Doddle Parcel Services Ltd, 22 Manchester Square, London W1U 3PT ("Doddle")
1. The Doddle Corporate Discount
1.1. Subject to the entry requirements set out in these terms, any eligible employee, customer, resident or tenant may sign up to use Doddle services at a discounted rate for a defined period. (referred to as the "Corporate Discount")
2. Period of the Doddle Corporate Discount
2.1. Subject to the entry requirements set out in these terms, any eligible employees, customers, residents or tenants of a given business with which Doddle has a commercial relationship (the "Business") shall be entitled to the Corporate Discount for the period agreed between Doddle and the Business.
3.1. The Corporate Discount is open to all qualifying individuals who are 16 or over and are either (i) eligible employees or customers of a business with which Doddle has a corporate relationship, or (ii) eligible tenants or residents of a building owned or managed by a business with which Doddle has a corporate relationship.
3.2. To take up the Corporate Discount, you must sign up to Doddle:
- a. at www.doddle.com/corporate; and
- b. provide the discount code supplied in connection with the Corporate Discount.
3.3. We may accept or refuse Doddle Corporate Membership at our sole discretion and may terminate and such membership at any time. Should any Corporate Membership be terminated, you will automatically transfer onto a Pay As You Doddle Membership. We may also ask you to provide documentation supporting your eligibility for a Corporate Membership.
3.4. You may not transfer or assign your Doddle Corporate Membership or the benefits associated with a Doddle Corporate Membership.
4. Changes to the terms and conditions
5.1. By signing up for the Corporate Discount, participants agree to these terms and conditions.
5.3. Subject to applicable law, the Corporate Discount and these terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including any non-contractual disputes or claims), shall be governed by and construed in accordance with English law. The English courts shall have exclusive jurisdiction over any dispute or claim (including any non-contractual disputes or claims) arising from, or related to, the Corporate Discount and these terms and conditions.