The Post-COVID Future of Consumer Delivery: A UK Case Study

The UK implemented widespread and lasting restrictions on the population as part of its response to COVID-19. Now, it’s one of the first major economies to almost entirely remove those restrictions.

This report looks at the impact of the restrictions and their relaxation on consumer delivery choices and preferences, providing a roadmap for parcel carriers and postal operators looking to understand the immediate future after the COVID pandemic.

The report covers:

  • Who shops online and how often?

  • How did COVID impact time spent at home, and are shoppers are returning to normal routines since restrictions lifted?

  • What are shoppers thinking about when it comes to delivery options?

  • Which are the key preferences: speed, cost, flexibility, sustainability?

  • How are consumer delivery needs are changing as their lives change following the lifting of restrictions?

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