Parcel Lockers: Key Questions Answered
Parcel lockers are a popular topic for Posts and carriers looking to achieve greater consolidation of last-mile deliveries and first-mile drop-offs, as well as offering new, convenient customer experiences for shoppers who prefer to collect parcels on their own schedule. In this report, we’ve collected the most important questions to ask for parcel carriers and postal operators thinking of investing in parcel lockers:
-
What are the costs?
-
Do consumers really want to use parcel lockers?
-
Where are parcel lockers most successful?
-
Can they provide a sustainable alternative to home delivery?
-
Why do they sometimes struggle to get a foothold in a market?
