Contactless Click & Collect

Deliver ecommerce orders to customers’ cars and comply with social-distancing rules.
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Contact-free is now essential

In a socially-distanced world, retailers need to find ways to maximise the value of their stores, whilst avoiding driving too much footfall into those stores. Contactless Click & Collect makes that possible, by enabling customers to book click & collect orders to be brought to their car boot, eliminating customer-staff contact.

For retailers who do not have access to a car park, the solution can be adapted to allow collection from a minimal contact in-store collection point.

Benefits

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Simple, branded collection & reminder emails

Making the customer pick-up process seamless.

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Easy-to-use staff mobile app

Store staff get an intuitive app guiding them through order handovers, helping them to stay efficient & reducing the risk of error.

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Supports time-slots for customers & “I’ve arrived” alerts for staff member

Time slot selection provides flexibility
for your customer & allows staff
members to prepare the right items
at the right time.

How It Works

Customer places order on retailer website

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Customer selects time-slot & location for pick-up

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Customer receives confirmation message

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Customer receives email confirmation

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Customer arrives & parks in the indicated bay

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Store staff notified of order, time slot & bay number. Staff prepare order

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Staff member receives an alert to say a customer has arrived

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Staff member retrieves the bags related to that order and brings to customer

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Staff member scans customer QR code to ensure correct handover & process is complete

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Customer receives a receipt email with a link to rate their experience and an offer to drive repeat purchase

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