Making the customer pick-up process seamless.
Contactless Click & Collect
Deliver ecommerce orders to customers’ cars and comply with social-distancing rules.
Contact-free is now essential
In a socially-distanced world, retailers need to find ways to maximise the value of their stores, whilst avoiding driving too much footfall into those stores. Contactless Click & Collect makes that possible, by enabling customers to book click & collect orders to be brought to their car boot, eliminating customer-staff contact.
For retailers who do not have access to a car park, the solution can be adapted to allow collection from a minimal contact in-store collection point.
Benefits
Simple, branded collection & reminder emails
Easy-to-use staff mobile app
Store staff get an intuitive app guiding them through order handovers, helping them to stay efficient & reducing the risk of error.
Supports time-slots for customers & “I’ve arrived” alerts for staff member
Time slot selection provides flexibility
for your customer & allows staff
members to prepare the right items
at the right time.
How It Works
Customer places order on retailer website
Customer selects time-slot & location for pick-up
Customer receives confirmation message
Customer receives email confirmation
Customer arrives & parks in the indicated bay
Store staff notified of order, time slot & bay number. Staff prepare order
Staff member receives an alert to say a customer has arrived
Staff member retrieves the bags related to that order and brings to customer
Staff member scans customer QR code to ensure correct handover & process is complete
Customer receives a receipt email with a link to rate their experience and an offer to drive repeat purchase
