The Doddle platform powers the creation, roll out and management of a PUDO network. Using the various tools within the platform, carriers can easily add new third-party locations, improve the customer experience and increase parcel volume going through the network.
PUDO OPTIMISATION
Powering the creation, roll out and management of a PUDO network
Features
Store application
Add Doddle’s award-winning application to new or existing in-store devices
Store marketing tools
Allow your host locations to send consumer marketing emails to shoppers collecting or returning their items
Location finder
Our checkout widget highlights local PUDO points for shoppers to select from
Branded consumer communications
Keep consumers happy and engaged with relevant and timely communications
Management Information for Retailers
Give your merchants detailed information about their shipments, consumers and exchanges
Management portal
Onboard merchants rapidly at scale and use data-driven insights to understand PUDO performance across your merchant customers and host partners
Benefits
Carrier
Easily scale to thousands of locations
Low management for carrier head office
Maximise your existing locations with improved customer experience
Merchant
Address consumer demand, driving up conversion rates
Offer flexibility of location types – post office, third-party locations and locker
End Consumer
More convenience & control over deliveries & returns
Self-service options, saving time for the consumer
Consistently great experience at every location
Host Partners
Super simple to sign up and onboard new hosts
Minimise impact on host staff handling parcels
Collection And Return Journey
Consumer selects collection at check-out and preferred pick-up location
Host location receives the parcel and starts the book-in process
Consumer receives and email confirming that their parcel is ready for collection
Consumer walks in, scans QR code & receives parcel
Consumer receives collection confirmation email
Consumer decides to return
They select which items to return online and reason codes captured
Consumer selects return location
QR code received or option to print label
Consumer walks in, scans QR code & returns parcel
Consumer receive a confirmation email
Management Portal
1. An Administration Portal. Manage onboarding, performance & compliance across all of your PUDO locations, on a single platform
2. Location Integration Layer. Easily integrate your existing locations & technology, enabling you to offer the same experience across all locations
DODDLE & YAMATO
Japan has a home delivery culture and whilst parcel shops are used for shipping, they are not used for ecommerce.
Doddle is deploying the Doddle PUDO application in up to 50,000 Yamato partner shops to digitize previously manual processes and enable those locations to be used by Japanese consumers to collect and return online orders.
Our Clients
WANT TO KNOW MORE?
Download the product brochure to find out how we power lasting impressions for your customers.