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PUDO OPTIMISATION

Powering the creation, roll out and management of a PUDO network
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The Doddle platform powers the creation, roll out and management of a PUDO network. Using the various tools within the platform, carriers can easily add new third-party locations, improve the customer experience and increase parcel volume going through the network.

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Store application

Add Doddle’s award-winning application to new or existing in-store devices

Store marketing tools

Allow your host locations to send consumer marketing emails to shoppers collecting or returning their items

Location finder

Our checkout widget highlights local PUDO points for shoppers to select from

Branded consumer communications

Keep consumers happy and engaged with relevant and timely communications

Management Information for Retailers

Give your merchants detailed information about their shipments, consumers and exchanges

Management portal

Onboard merchants rapidly at scale and use data-driven insights to understand PUDO performance across your merchant customers and host partners

Benefits

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Carrier

Easily scale to thousands of locations

Low management for carrier head office

Maximise your existing locations with improved customer experience

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Merchant

Address consumer demand, driving up conversion rates

Offer flexibility of location types – post office, third-party locations and locker

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End Consumer

More convenience & control over deliveries & returns

Self-service options, saving time for the consumer

Consistently great experience at every location

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Host Partners

Super simple to sign up and onboard new hosts

Minimise impact on host staff handling parcels

Collection And Return Journey

Consumer selects collection at check-out and preferred pick-up location

PUDO Customer Journey 6

Host location receives the parcel and starts the book-in process

PUDO Customer Journey 1

Consumer receives and email confirming that their parcel is ready for collection

PUDO Customer Journey 4

Consumer walks in, scans QR code & receives parcel

PUDO Customer Journey 2

Consumer receives collection confirmation email

PUDO Customer Journey 5

Consumer decides to return

Returns Portal Mobile_1

They select which items to return online and reason codes captured

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Consumer selects return location

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QR code received or option to print label

Returns Portal Mobile_4

Consumer walks in, scans QR code & returns parcel

PUDO Customer Journey 3

Consumer receive a confirmation email

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DODDLE & YAMATO

Japan has a home delivery culture and whilst parcel shops are used for shipping, they are not used for ecommerce.

Doddle is deploying the Doddle PUDO application in up to 50,000 Yamato partner shops to digitize previously manual processes and enable those locations to be used by Japanese consumers to collect and return online orders.

WANT TO KNOW MORE?

Download the product brochure to find out how we power lasting impressions for your customers.