The Returns Experience is Critical to Customer Satisfaction and Retention
Key Highlights
Doddle’s US consumer insight survey 2020 was conducted by YouGov. The research of almost 1,400 U.S. consumers was done in early May 2020.
Said the returns experience is important with regards to their opinion of a retailer
Of respondents feel retailers’ returns experiences need to be better
Said delivery & payment is important with regards to their opinion of a retailer
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