eCommerce returns are key for retailers this holiday season and beyond

Key Highlights

Doddle’s Q4 2020 US consumer insight survey was conducted by YouGov. The research of almost 1,355 U.S. consumers was done in late October 2020.

note the convenience of eCommerce returns has become more important to them since the coronavirus outbreak
believe the returns experience plays a significant role in their opinion of a retailer
feel that retailers should do more to improve their returns experience

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