Returns Portal

Let shoppers book returns online, no paper required.
Returns Portal Header Image 1 E1587469970336

Customer Journey

Doddle’s Returns Portal allows customers to book returns from your website, app or chat service. Then they can choose how to get their item back to you.

Customer decides to return

Portal Returns Customer Journey_1 1 E1587471783411

They select which items to return online

Portal Returns Customer Journey_2 1 E1587471803426

Reason codes captured

Portal Returns Customer Journey_3 1 E1587471820221

Customer selects return location

Portal Returns Customer Journey_4 1 E1587471836876

QR code received

Portal Returns Customer Journey_5 E1587472437597

Customers receive a confirmation email

Portal Returns Customer Journey_6 1 E1587471851934

Dynamic personalisation

One size doesn’t have to fit all. Want to give your best customers instant refunds, or ask shoppers who return everything to pay for their returns? Now you can.

Portal 2