Returns Portal

Let shoppers book returns online, no paper required.
Returns Portal Header Image 2 E1600791157144

Customer Journey

Doddle’s Returns Portal allows customers to book returns from your website, app or chat service. Then they can choose how to get their item back to you.

Customer decides to return

Returns Portal Mobile_1

They select which items to return online

Returns Portal Mobile_2

Reason codes captured

Returns Portal Mobile_3

Customer selects return location

Returns Portal Mobile_7

QR code received or option to print label

Returns Portal Mobile_4

Customers receive a confirmation email

Returns Portal Mobile_8

Dynamic personalisation

One size doesn’t have to fit all. Want to give your best customers instant refunds, or ask shoppers who return everything to pay for their returns? Now you can.

Portal 2 1