With the Returns Portal, you can capture customer returns behaviour and truly understand customer behaviour, lifetime value and profitability.
Returns Portal
Let shoppers book returns online, no paper required.
Customer Journey
Doddle’s Returns Portal allows customers to book returns from your website, app or chat service. Then they can choose how to get their item back to you.
Customer decides to return
They select which items to return online
Reason codes captured
Customer selects return location
QR code received or option to print label
Customers receive a confirmation email
Dynamic personalisation
One size doesn’t have to fit all. Want to give your best customers instant refunds, or ask shoppers who return everything to pay for their returns? Now you can.
Real-time visibility
