We're changing the way you can collect parcels with Doddle.
As of Monday 9th April 2018, we have switched off our Doddle Unlimited and Pay As You Doddle services meaning that you will no longer be able to use your Doddle ID to have your parcels sent to Doddle.
This change means you will only be able to collect your parcels when you see Doddle as a delivery option at the checkout of our online retail partners, including Amazon, ASOS and Missguided.
FAQs
Why are Doddle Unlimited and Pay As You Doddle collections ending?
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At Doddle we’re obsessed with ensuring that all our customers experience the highest quality service whenever they use Doddle.  That’s why, after careful consideration, we’ve decided to focus exclusively on the collection services we provide through our 100+ retail partners including Amazon, ASOS, Wiggle and Missguided, as this is where we can guarantee a premium service.

We understand that this change will inconvenience you and it is not a decision we have made lightly, but one we have had to make in order to deliver the best possible Click & Collect experience across our network.

By making this change at this stage, we can vastly increase our number of locations in which the Doddle service is available, making it easier for more customers to collect and return their online shopping through Doddle.

What will happen to my card details that are linked to my account?
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As of Wednesday 28th February 2018, we will no longer be taking any customer payments for parcel collections. This includes all customers subscribed to our Doddle Unlimited and Pay As You Doddle (PAYD) memberships. All card details will be securely deleted from your account on or before Monday 9 April 2018. If you have any more questions, you can contact our Customer Care Team via the Help Form.

Will I still have to pay for any collections between now and when it closes?
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No. There will be no charges for collections between Wednesday 28th February 2018 and Monday 9th April 2018 when the service closes.

I have an order already on the way to you. What will happen to it?
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You will still be able to collect parcels that arrive on or before Monday 9th April 2018, as normal. If you have any parcels you expect to arrive after this date, please get in touch with the Doddle Customer Care Team here and they’ll be able to help you.

What if my order arrives in-store before Monday 9th April but I’m unable to pick it up until after that date?
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Any parcels with a Doddle ID that arrive before Monday 9th April will be available to collect up to 15 working days after receipt in store, as stated on your collection email.

What is the last date I can order parcels into store (from within the UK only)?
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Please allow at least two weeks from the estimated delivery date to ensure you have enough time to collect your parcel. If you're unsure of the delivery times, please check with the seller just to be safe.

What is the last date I can order an International parcel into store?
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We would not recommend placing any new international orders under your Doddle ID. We don't want you to miss out!

I want to close my account, how do I do this?
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The Doddle Customer Care Team can help you with this via the Help Form. Before requesting to close your account, please ensure all your parcels have been collected so as not to miss any notifications.

How do I shop with your retail partners if I'm not using my Doddle ID?
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If you shop with any of our retail partners, simply select Doddle as your delivery address in the check out and we'll do the rest! Please visit https://www.doddle.com/collect for information on how to collect at Doddle with each of our retail partners.

I had a parcel sent under my Doddle ID but haven’t received any collection notifications, where is it?
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The best thing to do is to contact the Doddle Customer Care Team who will be able to look into this for you and help you locate your parcel. You can contact them via the Help Form.

Will I still be able to return shopping using my Doddle ID?
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While you will no longer be able to use your Doddle ID when placing an online order, you will still be able to use your Doddle ID to track the progress of your returns and to speed up the returns process in-store.

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