40% of customers returning in store make an additional purchase
In-Store Returns
Bringing customers back to your stores with a convenient returns option.
Why In-Store Returns?
Doddle’s intuitive app allows you to serve your customers quickly and effectively. Staff scan in, store and dispatch returned products.
How It Works
Customers either book a return digitally or simply come to the store with their items. The staff member captures the return information by scanning a QR code or returns label, or asks the customer some basic questions. Staff accept and store the return, and the customer receives an email receipt.
Customer brings a return to store
Staff input customer information to their device
Customer hands over the item
Customer receives a confirmation email
Customer starts return online
Customer selects store
Customer receives QR code
Customer hands over item(s) in store
Customer receives a confirmation email
Benefits
Revenue Recapture
Staff Experience
Intuitive app on existing store devices makes life easier for staff
Rapid Deployment
Go live in stores quickly with minimal disruption
Data Capture
Understand customer behaviour and lifetime value better with additional returns data