In-Store Returns

Bringing customers back to your stores with a convenient returns option.
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Why In-Store Returns?

Doddle’s intuitive app allows you to serve your customers quickly and effectively. Staff scan in, store and dispatch returned products.

Returns Phone
In Store Side

How It Works

Customers either book a return digitally or simply come to the store with their items. The staff member captures the return information by scanning a QR code or returns label, or asks the customer some basic questions. Staff accept and store the return, and the customer receives an email receipt.

Customer brings a return to store

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Staff input customer information to their device

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Customer hands over the item

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Customer receives a confirmation email

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Customer starts return online

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Customer selects store

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Customer receives QR code

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Customer hands over item(s) in store

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Customer receives a confirmation email

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Benefits

Returns Benefit 1

Revenue Recapture

40% of customers returning in store make an additional purchase

Returns Benefit 2

Staff Experience

Intuitive app on existing store devices makes life easier for staff

Returns Benefit 4

Rapid Deployment

Go live in stores quickly with minimal disruption

Returns Benefit 3

Data Capture

Understand customer behaviour and lifetime value better with additional returns data