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In-Store Returns

Bringing customers back to your stores with a convenient returns option.
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Why In-Store Returns?

Doddle’s intuitive app allows you to serve your customers quickly and effectively. Staff scan in, store and dispatch returned products.

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How It Works

Customers either book a return digitally or simply come to the store with their items. The staff member captures the return information by scanning a QR code or returns label, or asks the customer some basic questions. Staff accept and store the return, and the customer receives an email receipt.

Customer brings a return to store

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Staff input customer information to their device

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Customer hands over the item

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Customer receives a confirmation email

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Customer starts return online

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Customer selects store

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Customer receives QR code

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Customer hands over item(s) in store

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Customer receives a confirmation email

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Benefits

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Revenue Recapture

40% of customers returning in store make an additional purchase

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Staff Experience

Intuitive app on existing store devices makes life easier for staff

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Rapid Deployment

Go live in stores quickly with minimal disruption

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Data Capture

Understand customer behaviour and lifetime value better with additional returns data