40% of customers returning in store make an additional purchase
In-Store Returns
Bringing customers back to your stores with a convenient returns option.

Why In-Store Returns?
Doddle’s intuitive app allows you to serve your customers quickly and effectively. Staff scan in, store and dispatch returned products.


How It Works
Customers either book a return digitally or simply come to the store with their items. The staff member captures the return information by scanning a QR code or returns label, or asks the customer some basic questions. Staff accept and store the return, and the customer receives an email receipt.
Customer brings a return to store

Staff input customer information to their device

Customer hands over the item

Customer receives a confirmation email

Customer starts return online

Customer selects store

Customer receives QR code

Customer hands over item(s) in store

Customer receives a confirmation email

Benefits

Revenue Recapture

Staff Experience
Intuitive app on existing store devices makes life easier for staff

Rapid Deployment
Go live in stores quickly with minimal disruption

Data Capture
Understand customer behaviour and lifetime value better with additional returns data