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Popular questions
How do I track my return?
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Can someone collect a parcel on my behalf?
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How long do you hold onto parcels for?
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Return
My parcel has been sent back! What should I do?
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How do I return my shopping with Doddle?
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Who are your return partners?
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Is it free to return my item?
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What do I need to bring into store along with the item I'm returning?
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How do I track my return?
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I haven’t received my e-receipt?
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Why haven't I received a refund yet?
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My Tracking hasn’t updated - return.
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Why is my return still in store?
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My retailer hasn’t received my return!
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Which stores accept myHermes drop-offs?
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Collect
Can someone collect a parcel on my behalf?
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How do I click & collect with Doddle?
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Can I use you for all of my deliveries?
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How much does it cost to collect my parcels?
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Do you accept ___?
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Is there a max size for parcels that you will receive?
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How long do you hold onto parcels for?
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What do I do if I'm not receiving any collection notifications?
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Do I need ID to collect my parcel from Doddle?
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What happens if I don’t collect my parcel?
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My Tracking hasn’t updated - collections.
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Locations
What are my local Doddle store's opening times?
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Does my store have a changing room?
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How do I find my local Doddle store?
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Other
I think my parcel is lost, what should I do?
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How do I speak to your business team?
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How do I speak to your marketing team?
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