Customers bring their collection codes to stores, and they don’t leave their wallets behind. 39% of shoppers collecting ecommerce purchases in stores make an additional purchase.
Click & Collect
Using stores to offer convenient collections and generate additional revenue.
Leading UK retailers report between 20% and 50% of ecommerce orders are fulfilled with Click & Collect. Ensuring those customers have a great experience is essential to ecommerce success.
Understanding customer behaviour and capturing data is key to improving performance – manual, paper-based Click & Collect processes are outdated.
Bring more shoppers to stores
Keep customers updated with automated comms
Customers receive fully branded tracking information and notifications when their parcel is available for collection.
Measure impact with analytics
You can analyse collection volume by location, time, frequency and product.
Simple integrations to your checkout and carriers
Easy-to-use app runs on existing store devices
Live in 4-6 weeks
Adaptable to your processes
How It Works
Customer chooses Click & Collect at checkout
Parcel arrives in store
Customer receives notification and QR code
Over 70% of shoppers use click & collect, twice a month on average.
Customer walks in, scans QR code & receives parcel