Insight / Blog

Walgreens teams up with FedEx to accept returns and print labels

Posted on 31st October 2019

Walgreens has combined with FedEx through their Returns Technology platform to allow online retailers to send customers a return code through emails. This code is then scanned at Walgreens locations, where staff print a label and accept the return package.

The aim is to enable customers to return unwanted items of online shopping through the Walgreens store estate, driving increased footfall for the grocer. eMarketer notes that as many as three quarters of US online shoppers said they would prefer to return online orders in stores. The tie-up will be fully operational this November, allowing shoppers to return holiday season orders to Walgreens over peak.

This new integration eliminates the need for customers to print their own return label, a hurdle many find annoying. Packages can now be brought in without being ready to ship and the Walgreens staff will print the label.

The move is part of a wider trend of retailers using pickup and drop-off (PUDO) propositions to drive increased footfall and maximise the utility of their store footprint. We also reported this month that 3 pharmaceutical chains have embraced Amazon Counter to allow Amazon customers to pickup and return their online shopping in their stores; and discounter Stein Mart has already taken 200 Amazon lockers into its locations.



Related articles

31st October 2022

Two opportunities for carriers to improve customer retention

To retain customers, carriers need to solve key issues merchants are facing: high return rates and reduced consumer spending.

Read more

19th October 2022

Espresso returns – the future of parcel drop-off

Self-Service Kiosks open up new possibilities for returns and sends to be dropped off in coffee shops, gyms, fast food chains and more.

Read more

10th October 2022

Why Retailers Need Ecommerce Returns to Recover In-Store Revenue

Automating in-store returns with kiosks will increase footfall and revenue, without disrupting staff.

Read more

Sign up for our newsletter to stay on top of the latest industry trends, challenges and solutions.


You're on our global site.


Switch the country

Japan United States