Over the past decade, returns volumes have grown faster than ecommerce parcel volumes, according to data from delivery intelligence start-up UPIDO.
Doddle teamed up with Last Mile Prophets, Ian Kerr and Marek Różycki, and global parcel locker specialists, Quadient, to discuss all things e-commerce returns in a recent webinar.
Watch it back to find out:
What’s currently happening in ecommerce returns and how different international markets are approaching the issue
Crucial considerations for carriers, ecommerce merchants, and customers
How one major carrier revolutionised the returns process for their merchants
Two opportunities for carriers to improve customer retention
To retain customers, carriers need to solve key issues merchants are facing: high return rates and reduced consumer spending.
Espresso returns – the future of parcel drop-off
Self-Service Kiosks open up new possibilities for returns and sends to be dropped off in coffee shops, gyms, fast food chains and more.