Test CT

Most merchants continue to report significant challenges around returns.

In fact, 75% say that it’s a high or very high priority to make them better.

We commissioned this research of European ecommerce businesses for the second year running because we want to track the impact of global economic changes and a very different ecommerce landscape on returns. 

In this report, we’ll cover how merchants experience returns — what returns rates they’re dealing with, the extent of the challenges returns pose to their businesses, where returns sits among their priorities, the tools they’re using to manage returns and the role of the parcel carrier and postal operator to help them.