Insight / Blog
Our CCO talks CX in the last mile
This week saw our CCO, Mike Richmond take to the stage at TDC Global (The Delivery Conference) at the Royal Lancaster Hotel, London to talk about the evolution of delivery from necessary function into a defining factor of Customer Experience.
During his talk Mike took his audience on a whistle stop tour looking at:
-
The Peak/End rule – a psychological explanation for why the end part of any experience is the one that is most memorable
-
An analysis of the impact delivery can have on CX and NPS
-
Case studies of sector leading delivery experiences helping brands achieve cut through in an ultra competitive market
If you’d be interested in seeing the video and finding out more, get in touch at [email protected]
Topics:
Related articles
Real-life or fantasy: a realistic look at achievable automation in the last mile
The future isn’t all drones and robots. We take a realistic look at automation in the last mile, and what the next few years could bring.
3 Highlights from Leaders in Logistics 2023
How to innovate, sustainability standardisation and the challenge for posts in a parcel-first world – these are the key themes from Leaders in Logistics 2023.
Regulation is coming for European ecommerce logistics
European postal operators and carriers need a plan to deal with increasing last-mile regulation.