Insight / Blog

Our CCO talks CX in the last mile


Posted on 28th February 2019

This week saw our CCO, Mike Richmond take to the stage at TDC Global (The Delivery Conference) at the Royal Lancaster Hotel, London to talk about the evolution of delivery from necessary function into a defining factor of Customer Experience.

During his talk Mike took his audience on a whistle stop tour looking at:

  • The Peak/End rule – a psychological explanation for why the end part of any experience is the one that is most memorable

  • An analysis of the impact delivery can have on CX and NPS

  • Case studies of sector leading delivery experiences helping brands achieve cut through in an ultra competitive market

If you’d be interested in seeing the video and finding out more, get in touch at [email protected] 


Related articles

5th January 2023

5 changes we predict in ecommerce delivery & returns 2023

We check last year's predictions and forecast more changes in the first and last mile for 2023.

Read more

2nd November 2022

Q4 product release highlights – flexibility, C2C and more

These are the new product features and changes we've added in the last quarter.

Read more

27th October 2022

How to change consumer behaviour: We talk to Royal Mail, CTT and Delivering London

We spoke to industry leaders about consumer behaviour, convenience and sustainability.

Read more

Sign up for our newsletter to stay on top of the latest industry trends, challenges and solutions.

Required

You're on our global site.

Continue

Switch the country

Japan United States