The latest news and insights from the first and last mile

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Convenient and sustainable: developing an out-of-home delivery strategy

Sustainability has become a key decision factor for retailers - here's how carriers can stay ahead with an out-of-home delivery strategy that’s both sustainable and convenient for consumers

5 Changes We Predict in eCommerce Delivery & Returns in 2024

Our predictions for 2024 in ecommerce delivery and returns, plus a roundup of our 2023 predictions.

4 ways that C2C commerce is transforming the last mile

As consumers adopt recommerce, out-of-home networks are having to adapt to increased demand.

The evolution of automation in the last mile and its weird and wonderful future

When you look back at the past, weird & wonderful predictions of automation in the last mile become less absurd and more believable.

The rise of the micro-shipper: an untapped opportunity for posts

Micro-shippers are a growing audience segment that can be a lucrative opportunity for posts.

What consumers want from automated communications: A Doddle roundtable

Discover what consumers really want from carrier communication and how carriers can use these insights to influence their strategies.

Why ASOS might start charging for returns, and what that means

ASOS increased the minimum spend for next-day delivery for its Premier subscribers - are returns next?

Is unattended home delivery the future for carrier efficiency?

Unattended home delivery can reduce failed delivery – but only if carriers and consumers are on the same page.

Delivery’s psychological CX impact and what to do about it

The final delivery experience has the biggest impact on customer experience, so why aren't we collecting better experience data?

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